Dukascopy Delaying Transfer Requests! | Forex Factory

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Dukascopy Delaying Transfer Requests!

  • #1
  • First Post: Jul 20, 2011 2:37pm Jul 20, 2011 2:37pm
Hello,

Dukascopy has yet to even process my transfer request from last Friday! I contacted my account manager to see what the problem was and the excuse he gave me was that they were backed up due to all the U.S. citizens making requests. I am wondering if anyone has even gotten there money back from Duka this week? I never had such a problem with Dukascopy sending me my money. I'm getting very worried. I will let you guys know what happens.
Former Trader Of the Year of the 95% losing club! Retired
  • #2
  • Jul 20, 2011 2:54pm Jul 20, 2011 2:54pm
Those filthy Americans are at it again!
You are in a maze of twisty little passages, all alike.
  • #3
  • Jul 20, 2011 5:29pm Jul 20, 2011 5:29pm
I've made two requests already! They say the money will go out tomorrow, I'll post if it does.....
  • #4
  • Jul 21, 2011 11:28am Jul 21, 2011 11:28am
Mine was taken care of yesterday and is in my new account now. Hopefully yours is good to go.
  • #5
  • Jul 21, 2011 12:37pm Jul 21, 2011 12:37pm
Still Waiting....
  • #6
  • Jul 21, 2011 12:59pm Jul 21, 2011 12:59pm
Although they usually send the funds out within 2 business days, i wouldnt worry too much about it. Your money is in a safe place in a Swiss bank. This is not Belize or anything. Your account is also insured up to 100k CHF. The customer service of Dukascopy is just not representative of Swiss Banks, never has been and it seems it never will be. But if you are looking for a safe place for your money in this forex jungle you came to the right place. So dont worry, you will get your money.
  • #7
  • Jul 21, 2011 1:15pm Jul 21, 2011 1:15pm
Quoting SirMcPip
Although they usually send the funds out within 2 business days, i wouldnt worry too much about it. Your money is in a safe place in a Swiss bank. This is not Belize or anything. Your account is also insured up to 100k CHF. The customer service of Dukascopy is just not representative of Swiss Banks, never has been and it seems it never will be. But if you are looking for a safe place for your money in this forex jungle you came to the right place. So dont worry, you will get your money.

The problem is not swiss bank , the problem is dukas .....they have just a status as bank but are not real bank........
  • #8
  • Jul 21, 2011 1:18pm Jul 21, 2011 1:18pm
Quoting gioviforex
The problem is not swiss bank , the problem is dukas .....they have just a status as bank but are not real bank........
A Bank is a Bank in Switzerland, you have the same rights and protections as a client. But if one is to expect US style customer service in Europe then forget it. The European mentality is just not made for that.
  • #9
  • Jul 22, 2011 11:49am Jul 22, 2011 11:49am
My Dukascopy account shows that the funds have been withdrawn 2 days ago yet nothing has come into my Bank. If they transfered it, it shows up within hours on my end so clearly it wasn't transfered yet. I'll keep everyone posted.
Former Trader Of the Year of the 95% losing club! Retired
  • #10
  • Jul 26, 2011 10:10am Jul 26, 2011 10:10am
I got an email from the C.O.O. yesterday evening apologizing for the delay and stated it was due to a human error. She confirmed the wire was sent out yesterday and sure enough I see it pending on my account. I have to admit all the delays had me worried and I didn't expect this from Duka, but thankfully everything worked out in the end.
Former Trader Of the Year of the 95% losing club! Retired
  • #11
  • Jul 26, 2011 11:00am Jul 26, 2011 11:00am
I received mine yesterday
  • #12
  • Jul 26, 2011 11:55pm Jul 26, 2011 11:55pm
i received my funds it took about about 4 days for the money to transfer to my account
  • #13
  • Jul 27, 2011 3:16am Jul 27, 2011 3:16am
Does anyone know if it affects any European citizens? o.O
  • #14
  • Jul 27, 2011 3:40am Jul 27, 2011 3:40am
Yes...it's because something's crashed, I only know Alpari is down. Huge Tradevolume is off right know, Dukas has problems to fill I think !!
May be someone knows more !
  • #15
  • Aug 4, 2011 4:30am Aug 4, 2011 4:30am
RgaLi,

Are u received your fund yet? any update?
  • #16
  • Aug 13, 2011 7:44am Aug 13, 2011 7:44am
what's up with DK withdrawals? Is it just US citizens withdrawing or there is some hidden agenda about DK? Kinda got used to those guys and like their execution.
  • #17
  • Last Post: Aug 13, 2011 10:39am Aug 13, 2011 10:39am
never face this kind of problem with dukas, how is the withdrawal so far?
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