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GoMarkets Discussion

Quoting fx13
Hi Chris,

Where is MT5 demo? nothing on your website?

Regards
13
Since November =

We have currently taken our MT5 demo offline for further testing. Once it is back online we will inform all clients and you can again begin testing it.

Thanks,
Chris
OPPORTUNITY IS NOWHERE
MT4 Real...GbpJpy!
Quoting fx13
Where ??
So glad I found this thread as I have a Go Market live account. I've heard a lot of good things about this broker but so far I've been afraid of using this account. I have been testing with one EA which function correctly with other broker, but every time I test with Go Market, it always shave 40 pips from each trade. If I open a buy, price is 40 pips higher than it should be, if I close a sell, price is 40 pips higher than it should be.

I know this sound wired. Has there been anyone who had experience similar problem? Is there something I've done wrong? I consider I've quite experienced in MT4 however I can't figure what the problem is.
Wise-EA MT4 Programming
I just wanted to post quickly that I've been extremely happy with my account at GoMarkets. I use a couple of trading robots and they work better on GM live than any other broker live account I've tried. Execution is the best I've experienced and am very happy to have my account with GM.

What's inspired me to actually load up FF today however and post is a recent withdrawal transaction. The funds took LESS than 24 hours to reach my personal bank account in Canada. This first withdrawal from my account took about 21 hours from start to finish. Congratulations to the GM service team, they did a great job and my experience with GM continues to get better and better as time goes on.

Cheers
Quoting minmin830
So glad I found this thread as I have a Go Market live account. I've heard a lot of good things about this broker but so far I've been afraid of using this account. I have been testing with one EA which function correctly with other broker, but every time I test with Go Market, it always shave 40 pips from each trade. If I open a buy, price is 40 pips higher than it should be, if I close a sell, price is 40 pips higher than it should be.

I know this sound wired. Has there been anyone who had experience similar problem? Is there something I've done...
Do you mean 40 pips or 40 points? Are you sure you are just not looking at the ask prices and only looking at the chart for bids? Are you forgetting about spread?
I was also happy with Go Markets, until I blew up the account with a spread greater than 200pips, with a margin of about 28000% and an account balance of about 12200 Aud!
Now I opened the dispute see, but I also know that I use and no other broker in what had spread!
You can see everything in my previous post!
Quoting barnaba
I was also happy with Go Markets, until I blew up the account with a spread greater than 200pips, with a margin of about 28000% and an account balance of about 12200 Aud!
Now I opened the dispute see, but I also know that I use and no other broker in what had spread!
You can see everything in my previous post!
Good luck, I hope they restore your account.
mt5 demo postponed again?
Quoting fx13
Hi Chris,

Where is MT5 demo? nothing on your website?

Regards
13
Hi Guys,

Sorry for the slow reply. As I mentioned, I am currently in Hong Kong and haven't always been with a computer.

In response to your query, as soon as the MT5 demo is ready we will get a notification sent to everyone. Over the last week we have done everything from our end required to launch MetaTrader 5 and now we are just waiting for the MetaQuotes head office to install the MT5 licence and software. As soon as that is done we can release it to everyone else for testing. We were expecting it to be done by now, but for some reason they are taking a while to get it done (frustrating!).

I apologise for the delay, but it is totally out of our hands at the moment. I am due back from HK on Thursday and hopefully I will be able to give you more information and access to the demo then.

Thanks,
Chris
Quoting Wacky Canuck
I just wanted to post quickly that I've been extremely happy with my account at GoMarkets. I use a couple of trading robots and they work better on GM live than any other broker live account I've tried. Execution is the best I've experienced and am very happy to have my account with GM.

What's inspired me to actually load up FF today however and post is a recent withdrawal transaction. The funds took LESS than 24 hours to reach my personal bank account in Canada. This first withdrawal from my account took about 21 hours from start to finish....
The mt4 market order execution is about 50% on par with the actual bid/ask price at the time (I have my EA check . It's about even 25% minor slippage against you, or for you, i think a little bit against you. But this is to be expected with market orders, and after placing 100s or 1000s of orders a day, it evens out. Now compared to ibfx.........

Too bad it will at least be 1 month before I can re-create EA in for mt5.
Measure trends automatically with zero lag
In regard to server connections:

On page 143 (I think) of this thread, some one mentions connecting to DC2 all the time despite having a co-located or virtually co-located setup with CNS in San-Diego for their VPS. I have this same setup and went with CNS specifically because of the proximity to your SD server. Chris, you responded by mentioning that your guys' tests have shown that connecting to your server in Aus' results in faster execution.

I think I know what you mean there but could you clarify that for me when you get a chance? Specifically, are you saying that if I connect to a server in SD with a very very quick ping, my order may still reach GoMarkets slower than some one in SD who connects to the servers in Aus'?

I guess I'm wondering how orders become prioritized because I thought that if my order gets to any of your servers before some one else gets their order to any one of your servers, my order would be filled first. IE: say my order is submitted to the SD server and some one else's order is submitted to your Aus' server a couple of milliseconds later. Does my order then have to travel to Aus' to get filled and the person with worse latency than I have actually gets their order filled first because despite the bad connection they have to the Aus' server, (speaking in relative terms of course) mine is actually even worse because it's taking an extra hop to Aussie land that I wasn't aware of?

Cheers
Quoting Wacky Canuck
In regard to server connections:

On page 143 (I think) of this thread, some one mentions connecting to DC2 all the time despite having a co-located or virtually co-located setup with CNS in San-Diego for their VPS. I have this same setup and went with CNS specifically because of the proximity to your SD server. Chris, you responded by mentioning that your guys' tests have shown that connecting to your server in Aus' results in faster execution.

I think I know what you mean there but could you clarify that for me when you get a chance? Specifically,...
I made original post and it was mostly clarified. But then I started to reach the same conclusion you have with this post I will resummarize here:

Quoting ybfjax
I thought about it some more, and now the new question is: what is the point of all the other DCs then? If only the DCs closest to the main server matter, and connecting to DCs further away actually would increase the latency, I do not see the logical or technical advantage of live traders connecting to DCs in areas outside of Sidney.

What would seem to make more sense is to:

1) have multiple main servers / secondary trading servers near 2-3 major DCs, say London, UK and SDCA, USA. Then the latency would be small as the trader now has...
I think the central question is "what is the client advantage of having multiple DCs if trades are not performed on all of them?" If the trading servers are what ultimately matter, then multiple trading servers would seem most appropriate. Or only one server with hella-redundancy. and we all connect to the 1 server.

I applaud gom for attempting to find good setup. just trying to understand it better.
Measure trends automatically with zero lag
Oh yeah, for sure. I'm thrilled that they put so much work into their trading infrastructure but I would like to understand it better is all. Good on you for getting to the question before me. Now...let's hope for an answer once some one gets some time to get it for us.

Cheers
Quoting Wacky Canuck
In regard to server connections:

I think I know what you mean there but could you clarify that for me when you get a chance? Specifically, are you saying that if I connect to a server in SD with a very very quick ping, my order may still reach GoMarkets slower than some one in SD who connects to the servers in Aus'?

I guess I'm wondering how orders become prioritized because I thought that if my order gets to any of your servers before some one else gets their order to any one of your servers, my order would be filled first. IE: say my order...
Hi Guys,

The whole understanding of MT4 DCs is something that causes widespread problems and disagreements between all the parties involved, but we have worked out what we believe to be the true understanding and therefore setup of out DCs and where they lie in our trading server infrastructure.

What we were told by MetaQuotes:

  1. Having multiple DCs in various locations around the world will result in faster execution.
  2. The closer someone is to a DC, the faster the execution would be (for example if you use a VPS in the US and connect to DC3 - San Diego) it would be lightning fast.


What we have discovered:
The distance to the DC is not the entire story. The speed of execution is defined by the distance from the DC you are using to the main server. For example, if you are in London and connect to the London DC it is slower than connecting from London to the Sydney DC.

It poses the question of what is the point of the DCs as it would ultimately seem that having no DCs would be faster. The answer to that question is security. If we had no DCs we would have to open up our firewalls to every IP address and make the IP of our main trading server known to everyone. By using DCs it means that only a handful of people know the IP of our server and can access it. This reduces the chance of DDoS hacks and means that our systems have the highest possible level of security.

As long as the DCs that you connect to are very close to the main server, the difference between having DCs and not is a tiny fraction of a second, and is not noticeable.

As I have mentioned before, we have changed and are changing the arrangement of our DCs in order to ensure that everyone gets the best possible connection.

Our two primary DCs are located in Sydney and Melbourne (DC 4 and 2 respectively). We will then have two DCs running as a lower priority (London and San Diego) which are there as a backup. Two DCs that we currently have, in Singapore and Frankfurt will be disabled within the coming days.

You may ask what is the point of the backups, but the answer to that is two fold: One being that if one of the primary DCs has a problem, we can then engage one of the secondary DCs to share loading. The other is that if we are forced to switch to a backup server due to huge failure of internet in Australia/our network we can allow people to connect to the other DCs.

We may look to add a third DC in Australia shortly, if we think it is required.

I hope that is not too confusing, but I know you all like to understand what we do and why as opposed to me just saying 'let it connect to the one it wants'!

If anyone wants more information, please feel free to contact me directly, but to be honest you may not care very much!

Thanks,
Chris

Quote:
Originally Posted by ybfjax http://www.forexfactory.com/images/buttons/viewpost.gif
This would mean that getting a vps near to the main server would be the most ideal i.e. one in sidney or at least Australia?


Quoting GoMarkets
Yes, a VPS nearer the main server would likely result in faster executions.



As I write this, the latency to San Diego is 172ms and London is 302ms. With that in mind you would probably be best going through San Diego.



This is why we are doing a proper installation of MetaTrader 5 not just a beta so that the setup and architecture will truly reflect what is going to happen on a live account once that is ready.

Thanks,
Chris
Chris, am I the only one using GO Markets that is getting horrendous slippage lately? Also frozen screens for a few seconds at a time (during quiet trading times as well). Not to mention the debacle a few weeks ago, frozen for 20+ mins.

Which D? (of the 6 available) would be best server for Aussie traders (in Australia)?

I have had to join another local broker because GO hasn't been performing well lately. That's $20K acct (live, not demo). It appears that you are more interested in the European market and have forgotten the Aussies? I'm saying that because the problems have escalated since GO has been introduced in UK. Sorry to say I have lost faith in GO. I'll keep a small acct for the moment, but not for long.

I have had to have 2 pc's running along side each other to check on the other brokers what the actual price is when I am in a trade because the GO screens freeze up.

1.1 pips spread turns into 4.1 pips or more. That is unacceptable.
STP broker, I don't think so. STP, Straight To (GO's) Pocket yes.
Quoting Smoko
Quote:
Chris, am I the only one using GO Markets that is getting horrendous slippage lately? Also frozen screens for a few seconds at a time (during quiet trading times as well). Not to mention the debacle a few weeks ago, frozen for 20+ mins.

Which D? (of the 6 available) would be best server for Aussie traders (in Australia)?

I have had to join another local broker because GO hasn't been performing well lately. That's $20K acct (live, not demo). It appears that you are more interested in the European market and have forgotten the Aussies? I'm saying that because the problems have escalated since GO has been introduced in UK. Sorry to say I have lost faith in GO. I'll keep a small acct for the moment, but not for long.

I have had to have 2 pc's running along side each other to check on the other brokers what the actual price is when I am in a trade because the GO screens freeze up.

1.1 pips spread turns into 4.1 pips or more. That is unacceptable.
STP broker, I don't think so. STP, Straight To (GO's) Pocket yes.

I haven't had any problems of what you describe. I did however with another broker once. However, it turned out to be by me the problem was, my hard drive was dying on me.

Now, I am not saying that the problem is by you, however, I think GOM wouldn't last long in this market if that is how they treated their users and I think this thread would be filled with angry users.

Here's what I would do to test this. Borrow a laptop (if you haven't one). Install GOM Metatrader on it. Go to some public place where there's a free public wifi connection (starbucks?) and do you thing there. See if you still get the freezes.

This way you will eliminate any possibility that the problem is by you (virus, hardware, software or your internet connection)

--Cheers
Quoting Smoko
Quote:
Originally Posted by ybfjax http://www.forexfactory.com/images/buttons/viewpost.gif
This would mean that getting a vps near to the main server would be the most ideal i.e. one in sidney or at least Australia?




Chris, am I the only one using GO Markets that is getting horrendous slippage lately? Also frozen screens for a few seconds at a time (during quiet trading times as well). Not to mention the debacle a few weeks ago,...
There is a lot to respond to here, but I will start with the simple thing first. You mention that we have forgotten the Aussies since we were introduced into the UK. Firstly, we have not been introduced to the UK. We have two offices at present: Melbourne and the Netherlands. We have certainly not and never will 'forget' about the Aussies. We are an Australian company and more than half our clients are in Australia. Our head office is in Melbourne and our three trading servers (two live MT4 and one demo) are in Sydney and our primary DCs are in Melbourne and Sydney. Our brand new MT5 infrastructure has also been installed in Sydney. If we were going to forget about the Aussies and focus on Europe we would have moved our servers to Europe.

You asked if you are the only one getting horrendous slippage, and I would have to guess that the answer is yes. Also remember that slippage is a natural thing, as the prices update numerous times a second and if any slippage occurs there is a 50% chance that the slippage will be positive. We haven't had anyone contacting us with any such problem and in fact since we made the changes we have seen a large number of people contact us to praise us for the improvements in speed and connectivity. I would recommend you contact me directly so I can look up your account and view the logs to find out how your connection is running. As for the freezing, I can say that the system has not been freezing for 20 seconds or so. I can say that because I have a system which alerts me if there is no price update for a certain period and I also go through the server logs several times a day. I can also say with confidence that if there was a problem like this, we would have had lots of people contact us and comment on the forum as we are one of the largest Forex brokers in Australia, and if it was the case we would of course locate, research and fix the problem like we always do and always will do. I would encourage you to publish here screenshots to highlight the problem you are seeing with freezes etc, but most importantly contact me. If you do not contact me it is 100% impossible for me to help you. Freezes are often caused by a corruption on the installation you are using, so reinstalling the platform and removing the EAs and indicators you are using may be worthwhile.

To be honest, I always find it very strange when someone uses their first post on this forum to make such comments, especially when it is frowned upon by Forex Factory's moderators to make comments about a broker for their first post. They often do this to avoid people making make posts for or against a broker which are false. I would expect that the mods may want to delete this post as they usually do, but if you can contact me and give me your account details I will let the forum mods know that you are genuine and the post should not be deleted.

In response to your question about which DC you should connect to - DC2 and DC4 are in Australia, and it should automatically connect to one of those.

Finally you have attempted to make a remark about our status as a Straight Through Processing broker. I do not know how many times I have to say this, or how many times we have to point you to our PDS (the one you will have read and agreed to if you are a client) which states not just how we make our money but exactly how much we make from your trading.

We are STP, every single trade is passed on to a hedging provider and we earn a rebate. That is the whole story.

I am in the airport at Hong Kong and will be back in the office tomorrow, so I will answer any more questions then.

Thanks,
Chris
Quoting GoMarkets
We have certainly not and never will 'forget' about the Aussies. We are an Australian company and more than half our clients are in Australia.
Our head office is in Melbourne and our three trading servers (two live MT4 and one demo) our primary DCs are in Sydney and Melbourne...
...to be honest, I always find it very strange when someone uses their first post on this forum to make such comments, especially when it is frowned upon by Forex Factory's moderators to make comments about a broker for their first post ...
Perhaps I'm not the only one in this thread, who can fully agree with you Chris and the responce, which you gave just above ...
I'm also one of many forex-traders, who is very hapy with the high standard of the service consistently provided by GoMarkets ... over a quite long time.
I gues, there is no need to add, that I'm holding the 'live account' as well (actualy three of them) and personally I feel truly 'sick & tired' while reading
the comments like this Smoko dud is posting.

All the best to you Chris ... and happy trading to all.
Darek
Quoting spaizkadett
I haven't had any problems of what you describe. I did however with another broker once.

Here's what I would do to test this. Borrow a laptop (if you haven't one). Install GOM Metatrader on it. Go to some public place where there's a free public wifi connection (starbucks?) and do you thing there. See if you still get the freezes.

This way you will eliminate any possibility that the problem is by you (virus, hardware, software or your internet connection)

--Cheers
Thanks Spaiz, for your constructive comments. I have 4 laptops at home (from fast to very fast) and the fastest broadband. I have actually tried all that you mentioned and it's the same.
I won't justify Darogold's comments.
It is afterall a forum for Q&A, not just a friendly chat room.


Chris, I have had serious problems with the software provided by GO, whether it's hedgefunds or the software or OS (W7) that creates the slippage should not be my problem.

I don't know why you went on the defensive stating I shouldn't have a say
on this forum for the first time (ie mods get rid of my post) or that I wasn't a client - that has just reinforced why I don't post on these forums.
However, i did give you the respect of last reply after being a client of GO's for 3 years.


My overall, aim was not to stir up your happy chat room of mates, but to find out if there were any other genuine GO customers that had the same problem with their live accounts.
FF forum appears to have the most exposure to GO customers so it seemed natural to ask the question here.


So far, 2 have stated that they have never had probs and that's great.


I have kept a small account open with GO and will continue it, because I have had good customer service with them. However, recently the performance of the platform has been as I mentioned in my previous post.

Thanks to the mods who in their wisdom are not dictated to as to who may and may not have a say on their forum.

cheers
I have noticed several freezups over the last few hours, including as i type this post now. Audjpy.

It came back now.
Measure trends automatically with zero lag
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