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GoMarkets Discussion

  • #2,081
  • May 20, 2011 7:14am May 20, 2011 7:14am
Quoting havaiana
mines just come back online now
i`m glad you are on, not me yet
  • #2,082
  • May 20, 2011 7:16am May 20, 2011 7:16am
The plat has been freezing for 48 minutes. I talked to their overnight trading desk, they said their IT department is working on it. But their demo platform is working well. 10:14 am EST, Got the connect back. Got 76 pips into pocket.
  • #2,083
  • May 20, 2011 7:17am May 20, 2011 7:17am
mine just woke up finally, hope this won't repeat
  • #2,084
  • May 20, 2011 7:18am May 20, 2011 7:18am
wow ,i`m down in profit and lost chances, what a public relations nightmare !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  • #2,085
  • May 20, 2011 7:23am May 20, 2011 7:23am
Quoting MrTrendy
no connection here either....seeing as London hours account for the highest % of FX flows, shouldn't they have a tech guy monitoring the servers for such instances as this?

Gaz
back on, to be fair I don't get many issue with them and I guess no software is 100% bullet proof. only complaint is lack of support during London hours....fills are slow on occasion although this doesnt effect me as I trade longer term - would be a problem for scalpers though id imagine.
  • #2,086
  • May 20, 2011 7:24am May 20, 2011 7:24am
I'm connected to CNS VPS in San Diego and also getting 'connect failed' on my live account.

all my positions should have been closed with profit but now in the negative !!

Hope Chris better request for our details and rectify the mess!!!
  • #2,087
  • May 20, 2011 7:36am May 20, 2011 7:36am
I'm in Canada. GMT-4, EST 10:35 am
  • #2,088
  • May 20, 2011 7:37am May 20, 2011 7:37am
Quoting goldcourse
I'm connected to CNS VPS in San Diego and also getting 'connect failed' on my live account.

all my positions should have been closed with profit but now in the negative !!

Hope Chris better request for our details and rectify the mess!!!
Hi,

We seem to have had a firewall issue, it is now resolved.
Of course we will rectify any trade issues so please email us so we can correct any problems.
On another note our office has been fully contactable through the normal phone numbers that diverts to our office in Holland so any phone trading should be unnafected.

Sorry for any inconvenience

Chris
  • #2,089
  • May 20, 2011 7:41am May 20, 2011 7:41am
so I was able to close out with a small profit,this situation shows how un prepared go is,
  • #2,090
  • May 20, 2011 7:43am May 20, 2011 7:43am
Quoting GoMarkets
Hi,

We seem to have had a firewall issue, it is now resolved.
Of course we will rectify any trade issues so please email us so we can correct any problems.
On another note our office has been fully contactable through the normal phone numbers that diverts to our office in Holland so any phone trading should be unnafected.

Sorry for any inconvenience

Chris
Chris,

Kindly provide us the email address. Thanks
  • #2,091
  • May 20, 2011 7:44am May 20, 2011 7:44am
Quoting Pip-postrous
so I was able to close out with a small profit,this situation shows how un prepared go is,
Lucky you. I'm still in the negative.
  • #2,092
  • May 20, 2011 8:17am May 20, 2011 8:17am
Quoting GoMarkets
Hi,

We seem to have had a firewall issue, it is now resolved.
Of course we will rectify any trade issues so please email us so we can correct any problems.
On another note our office has been fully contactable through the normal phone numbers that diverts to our office in Holland so any phone trading should be unnafected.

Sorry for any inconvenience

Chris
Chris,

I just pm you

Thanks
  • #2,093
  • May 20, 2011 8:21am May 20, 2011 8:21am
Quoting GoMarkets
Hi,

We seem to have had a firewall issue, it is now resolved.
Of course we will rectify any trade issues so please email us so we can correct any problems.
On another note our office has been fully contactable through the normal phone numbers that diverts to our office in Holland so any phone trading should be unnafected.

Sorry for any inconvenience

Chris

Hell of firewall when EurUSD blowout Firewall go nuts?? Like in NFP?

Regards
13
Brokers are angels
  • #2,094
  • May 20, 2011 8:22am May 20, 2011 8:22am
still unable to connect multi terminal.

13
Brokers are angels
  • #2,095
  • May 20, 2011 8:47am May 20, 2011 8:47am
Chris,

Okay, I managed to find your email address and I just email you .

This is Chris email addy: [email protected]

Tks/Rgds
Vincent
  • #2,096
  • Edited 12:34pm May 20, 2011 9:19am | Edited 12:34pm
If you open an order with stop loss, if then incur server problems and disconnection the SL works even if there are server problems (or others) and the execution are always 100% guarantee ? also 24h trade desk can always close trades even if there are these problems?

SL on MT4 are stop market or stop limit ?

Thanks
  • #2,097
  • May 20, 2011 9:41am May 20, 2011 9:41am
Chris,

Multi terminal is STILL DOWN ??

Regards
13
Brokers are angels
  • #2,098
  • May 20, 2011 9:47am May 20, 2011 9:47am
Quoting fx13
Chris,

Multi terminal is STILL DOWN ??

Regards
13
it's 3am in australia. do you really think this is the place to get swift attention? get on the web based chat or make a phone call :S
Congratulations ScalaFX for coming out of the closet!
  • #2,099
  • May 20, 2011 11:49am May 20, 2011 11:49am
Quoting nubcake
it's 3am in australia. do you really think this is the place to get swift attention? get on the web based chat or make a phone call :S
I sent email request & pinged live support but seem multi terminal still down over 4 hours. Left in the "FIREWALL" outage!

13
Brokers are angels
  • #2,100
  • May 20, 2011 12:07pm May 20, 2011 12:07pm
Quoting fx13
I sent email request & pinged live support but seem multi terminal still down over 4 hours. Left in the "FIREWALL" outage!

13
what is "multi terminal"? i really don't know what this is. my mt4 is connecting like normal. you say you 'pinged' the live support... does this mean you actually spoke with someone? your posts really aren't making sense to me, but maybe it's just me.
Congratulations ScalaFX for coming out of the closet!
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