MB Trading Futures - Introduction | Page 371 | Forex Factory

Options

Go to
Permalinks
Print Thread

Similar Threads

Introduction and trading basics 27 replies

Introduction to Level 2 4 replies

VTTrader: How to Write Your Own VT Indicator Introduction. 0 replies

Interest Rates: An Introduction 0 replies

An introduction to spread betting 0 replies

Attachments: MB Trading Futures - Introduction
Exit Attachments

MB Trading Futures - Introduction

  • #7,401
  • Edited 2:41am May 20, 2011 2:30am | Edited 2:41am
Everything else is running fine on my computer except Navigator which is showing "No Accounts"

Thanks,

Fudo

edit: connected again.
  • #7,402
  • May 20, 2011 4:17am May 20, 2011 4:17am
how often do there desktop pro goes down?
  • #7,403
  • Edited 5:57am May 20, 2011 5:45am | Edited 5:57am
Quoting PoundTrader
how often do there desktop pro goes down?

I trade nearly every market day since January 2009, and can remember clearly 2 times when Desktop went down while I was trading.... there may have been a third. My own internet service provider, Comcast has gone down at least three times.

Each time I had stops in place, could have adjusted my trades via telephone, so it did not effect me at all. A high frequency algorithmic auto trader would have had to shut his system down in both of the cases I remember clearly.

Entire exchanges go down from time to time... no technology is failproof.

Once in a while I will lose connection during the trading day... the platform automatically reconnects with no issues. It is usually just a dropped carrier type event and reconnects within a minute. It has never effected me financially, so I don't keep good statistics on it.... maybe twice a week while connected 24/5.5. I have an audible alarm set for disconnects, because it could be my internet service having an outage that will last a long time, so I need to know about it.

The extended rollover, preventing trading until 5:30 or so is more frequent. As has been noted earlier on this board the extended rollovers have been more frequent lately than they were historically, and could use improvement. This is of course the quietest hour of trading, so at least it happens then and not at midnight Eastern as it used to do, until MB listened to its customers (me bitchin on this board included) and changed to the standard 5PM EST rollover.
  • #7,404
  • May 20, 2011 5:50am May 20, 2011 5:50am
thanks
  • #7,405
  • Edited 6:30am May 20, 2011 6:06am | Edited 6:30am
thats another reason I don't give out my acount number in public forums,
how do I know Justin is reallly from MBT staff? besides that,
forums get hacked for user names and passwords all the time,
it's really not that hard to do, forums like this don't have much of a security,
it's too easy for others to get hold of information, and once they have one piece,
like the username or acountnumber, the password will be a piece of cake to crack,
when I signed up with MB I remember reading something like,
"do absolutely not reviel your username and password to anyone,
your login details should be keept safe and private at all times"
and here we have a MBT staff member asking us to send our acount numbers
in plain text on a public forum, if MBT think it's apropriate to do that,
they should set up their own forum with high security such as ssl.
I also like to say that Im NOT a competitor as the cheerleader claimed.
all I wan't is for MBT to say,

YES there is a problem with MT4 because of ?
we will be doing this and that to fix it,

atleast then I would know something is being done about it,

being honest with your clients is something you should strive for

instead of saying, there is no problems with MT4
and you are the only one having it,
and then totally ignore one clients needs,

whats wrong with you guys?
nobody is perfect.
Attached Image(s) (click to enlarge)
Click to Enlarge Name: trade context is busy.JPG Size: 170 KB
Click to Enlarge Name: please wait.JPG Size: 175 KB
Bulls are stupid Animals!especially when Im short!
  • #7,406
  • May 20, 2011 9:30am May 20, 2011 9:30am
Quoting PoundTrader
how often do there desktop pro goes down?
I agree with Crassius, I would say about two or three times in the last three years. I've been trading with them actually since 2005 and the issues that I have experienced with their actual software is minor.
  • #7,407
  • May 20, 2011 9:39am May 20, 2011 9:39am
Quoting wwwin
The reason I did not give you the acct. number is because I don't trust you, based on what you post here and the way you conduct yourself. This post quoted is just one of many examples, private PM messages between you and a customer should not be posted in the public forum, but you don't seem to understand that.
And besides, you were well aware of the issue, as that day MT4 was down from 9:00 am to 2:00 PM...5 continous hours out of service. Of course now you come here saying you were not aware of the "problem" and that I invented the...
So let me get this straight. Are you saying that they won't admit that they have an ongoing problem with MT4 because they had a one-time problem with MT4 and they acknowledged that they had a one-time problem with MT4 but instead you are waiting for them to admit something that isn't true, which is that something is "wrong" with their MT4?

This is why you are clearly a troll or a competitor, what you are saying makes no sense at all. You keep pointing to one day in March where they had a widely acknowledged MT4-specific problem. So what? On the one hand, you say they won't admit that they had a problem and on the other hand, you reference Justin's post where he stated that they had a problem.

Better yet, can you do the rest of us a favor and answer one simple question?

Why are you here? Explain the logic of hanging out on a thread all day long for a broker that you don't like, don't trust, and, I would assume, have no interest in using. The rest of us are here because we do like them and do use them and want to have an open conversation about a lot of topics, not just MT4.

If your answer is "I really like MBT and want to use them but they haven't answered my questions or addressed the problems that I see," I'm going to fall out of my chair since I can't see anything in any post you have ever made that is helpful or constructive. There's nothing in your posts, words, or tone that suggest a desire to communicate a problem and get it fixed. It's just bash bash bash, and to all of the rest of us that subscribe to this thread and get an email every time you post, it's pretty clear that you have outside motivations.
  • #7,408
  • May 20, 2011 10:35am May 20, 2011 10:35am
Quoting IndyTrader
So let me get this straight. Are you saying that they won't admit that they have an ongoing problem with MT4 because they had a one-time problem with MT4 and they acknowledged that they had a one-time problem with MT4 but instead you are waiting for them to admit something that isn't true, which is that something is "wrong" with their MT4?

This is why you are clearly a troll or a competitor, what you are saying makes no sense at all. You keep pointing to one day in March where they had a widely acknowledged MT4-specific problem. So what? On...
Thank you for your input but this does not concern you.
  • #7,409
  • May 20, 2011 10:40am May 20, 2011 10:40am
Quoting wwwin
Thank you for your input but this does not concern you.
Exactly, nor does any of this concern you, as you just proved.
  • #7,410
  • May 20, 2011 11:17am May 20, 2011 11:17am
Quoting roughtrader
thats another reason I don't give out my acount number in public forums,
how do I know Justin is reallly from MBT staff? besides that,
forums get hacked for user names and passwords all the time,
it's really not that hard to do, forums like this don't have much of a security,
it's too easy for others to get hold of information, and once they have one piece,
like the username or acountnumber, the password will be a piece of cake to crack,
when I signed up with MB...
Roughtrader,

First of all, I never asked you to post a username on this public forum. I specifically tell people NOT to do that. Now, I can also understand if you have some concern about sending me a private message with the account number if you think that ForexFactory might be hacked, or whatever. Having said that, my email is [email protected] and if you simply give me your phone number, I will be happy to call you and get the information.

Your posting here is exactly the problem. Again, we are not aware of any ongoing issues with MT4. You posted here just now a screenshot showing a “Trade Context is Busy” message. That doesn’t mean anything without details, such as the deal number, time, etc. Is this a one time event that you screenshotted once, or is this something you claim to be able to recreate at any time? I have basically no information to work with from what you posted, so I can’t address the problem at all, and we have no reports of people repeatedly getting this message.

Let me tell you something. We could have some huge problem with MT4, and if no one works with us to show it to us and provide us with details, how do we know and how do we fix it?

Meanwhile, we have thousands of accounts trading all day every day and no reports of ongoing issues. Again, if you truly believe that there is an issue when you do “x” on MT4, myself and our support staff and tech team would be happy to get to the bottom of it if you contact me directly so I can get the ball rolling.

For all I know from this screenshot, you tried to place a trade during rollover, in which case, that’s the message you could get.

Regarding the comment from someone else, I don’t think anyone was referencing you as a competitor, that was for a certain someone else.

So once again, the ball is in your court. Email me at [email protected] and let’s get to the bottom of your issue.
  • #7,411
  • May 20, 2011 11:46am May 20, 2011 11:46am
Quoting jleblang
Roughtrader,

First of all, I never asked you to post a username on this public forum. I specifically tell people NOT to do that. Now, I can also understand if you have some concern about sending me a private message with the account number if you think that ForexFactory might be hacked, or whatever. Having said that, my email is [email protected] and if you simply give me your phone number, I will be happy to call you and get the information.

Your posting here is exactly the problem. Again, we are not...
Hi Justin
It's not easy JobBut u doing great.
Maybe I'm lazy to tell but i guess some guys post that before some days and it's repeated with me some delay during last 2 weeks take more than 10 second to execute order.

Wish u happy weekend
  • #7,412
  • May 20, 2011 2:43pm May 20, 2011 2:43pm
Quoting egkid
Hi Justin
It's not easy JobBut u doing great.
Maybe I'm lazy to tell but i guess some guys post that before some days and it's repeated with me some delay during last 2 weeks take more than 10 second to execute order.

Wish u happy weekend
Egkid,

Thanks for the comments. Let me clarify something in regards to a comment like “some delay during the last 2 weeks take more than 10 second to execute.”

Here is why we need people to report when they experience issues like this, let me walk you through some possibilities.

1)Are these occurring during news spikes or fast market times when the number of quote updates spikes from a handful a second to a thousand a second and all players are jumping out of the way?
2)If not, are these occurring consistently at a certain time of day?
3)From our perspective, the next step is, are these occurring for all customers, or just certain customers?
4)That leads to things like: are they in the same place geographically? Are they attached to the same trade server?

Let me give you an example. I just ran live trades in my account just now and got filled via both MT4 and Desktop Pro inside of a second. It was virtually instantaneous. So there isn’t an ongoing problem, which means that the problem is either intermittent or caused by a certain set of characteristics. If many people are experiencing it, the more people that call in and give us account numbers and order IDs so we can track the problem, the faster we solve and also the BETTER we solve.

Today, for example, we had someone call in that said their executions were slow. We pulled up the account and trade details, had them run a Ping test to us, and discovered that between their house and our location, there was a router problem today. So again, if that customer had just posted on a board, “Executions are slow with MB Trading,” it doesn’t help them or us. Now, if we get a ton of details that don’t point to one-off scenarios like that, it would help us paint a picture and identify if there was a problem. But we also can see on our end execution times on average, and most of them are under a second from the time we get the order to the time it executes. Keep in mind, that doesn’t account for time between when you send and we receive and the time between when we send the confirmation and you receive. So from that perspective, we don’t see an ongoing issue, but if the more people report problems within a reasonable time frame of them occurring, the more we could help either them individually, or, if there is a bigger issue, it would help us find it.
  • #7,413
  • May 20, 2011 4:50pm May 20, 2011 4:50pm
Quoting IndyTrader
I agree with Crassius, I would say about two or three times in the last three years. I've been trading with them actually since 2005 and the issues that I have experienced with their actual software is minor.
  • #7,414
  • May 22, 2011 3:00am May 22, 2011 3:00am
If you've traded every market over the past 2 years then you know the type of disconnect from server I'm talking about. They happen often and are different from the dropped carrier type event you're describing. Those tend to correct quickly, usually under a minute, but these disconnects can sometimes run 3 minutes or more when they occur.

Depending on the timeframe, lot amount, and instrument you're trading, 3 minutes may not affect you. But for example, if you're in a Swedish Kroner scalp, 3 minutes can cost 100 pips in a fast moving market.

Anyway, thanks for sharing your opinion, but my question was intended for Justin since he's the only one here who can provide a technically relevant answer to my question.

On another point entirely, perhaps if Justin would stop vouching for people who support MBT it would help keep the conversation more objective on this thread.

The voucher system wasn't intended for this purpose. It was intended as a gauge of trading skills only. The voucher system is flawed enough as it is, and there are plenty of people with 10V+ who aren't good traders, but a Broker Representative is here in a professional capacity, so should remain completely neutral on these boards.

Cheers

Fudo

Quoting Crassius
I trade nearly every market day since January 2009, and can remember clearly 2 times when Desktop went down while I was trading.... there may have been a third. My own internet service provider, Comcast has gone down at least three times.

Each time I had stops in place, could have adjusted my trades via telephone, so it did not effect me at all. A high frequency algorithmic auto trader would have had to shut his system down in both of the cases I remember clearly.

Entire exchanges go down from time to time... no technology is failproof....
  • #7,415
  • May 22, 2011 3:55am May 22, 2011 3:55am
Quoting Fudomyo
..
On another point entirely, perhaps if Justin would stop vouching for people who support MBT it would help keep the conversation more objective on this thread.

The voucher system wasn't intended for this purpose. It was intended as a gauge of trading skills only. The voucher system is flawed enough as it is, and there are plenty of people with 10V+ who aren't good traders, but a Broker Representative is here in a professional capacity, so should remain completely neutral on these boards.

Cheers

Fudo
+1
  • #7,416
  • May 22, 2011 4:08am May 22, 2011 4:08am
Quoting Fudomyo
If you've traded every market over the past 2 years then you know the type of disconnect from server I'm talking about. They happen often and are different from the dropped carrier type event you're describing. Those tend to correct quickly, usually under a minute, but these disconnects can sometimes run 3 minutes or more when they occur.
Just sharing my personal experience (not opinion) on my end, actually in response to someone else. Hopefully the information that I and at least one other user who posted their experience are not seeing the same issues you are will lend information so your technical issues can be resolved.

Knowing that your experience is not system wide may clue you or technical service into a solution for you.

I suggest you talk to tech services via telephone. They even have the ability (with your permission) to look remotely at your system with you at the keyboard and they being able to see your screen etc. to resolve any problems. I had trouble logging in once and got it quickly resolved that way.

I wish you luck.
  • #7,417
  • Edited 7:56pm May 22, 2011 5:25am | Edited 7:56pm
Cheers mate. Speaking with tech services may be the quickest solution.

I understood you were responding to another trader's question in relation to my post, but one thing that happens on this thread is when other people offer their experience about an issue, it often gets passed over, which is why I was making a point of redirecting it again to Justin.

Best of luck to you as well.


Quoting Crassius
Just sharing my personal experience (not opinion) on my end, actually in response to someone else....
  • #7,418
  • May 23, 2011 4:26pm May 23, 2011 4:26pm
Quoting jleblang
Egkid,

Here is why we need people to report when they experience issues like this, let me walk you through some possibilities.

1)...
Hi
Thanks for clearing that great reply from you really this way will help both of us. Customers and Make great return to MBT

For me i will care next time to report about this and give more details about it.

Maybe you can create an email for this issue to report about it?
  • #7,419
  • May 24, 2011 12:04pm May 24, 2011 12:04pm
Hi,

Those that use Multichart DT I would like to ask how do you buy/sell 1mini lot on the DOM?
  • #7,420
  • May 25, 2011 5:53am May 25, 2011 5:53am
Mysteriously my last post was deleted,
being critical is something that apparently
is not allowed around here, I had enough with MBT
their refusal to fix problems or even admiting there is a problem is really the largest problem,
I have been giving this too much time and attention,
I really don't need problems, and there is no reason I should even have one,
I closed my acount and I will not be recommending MBT to other traders,
I have to say Im sorry I didn't do it a long time ago.
the support certanly did a good job of ignoring me,
Justin, you guys have the worst support I have ever seen!
you keep blaming your customers when the one who is having the problems are YOU.
Bulls are stupid Animals!especially when Im short!
1 trader viewing now