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MB Trading Futures - Introduction

  • #7,041
  • Mar 23, 2011 8:28am Mar 23, 2011 8:28am
Quoting Azli1
I've emailed on three separate occassions and haven't received a reply. ... but haven't heard back for a week. I wonder if I'm contacting the wrong department or inbox.
Highly unlikely the mistake is yours. I think you have had your first experience with their customer service. Don't ignore the facts or make excuses on their behalf.
Quoting Azli1
I would love to use the "chat" option and talk to a real representative but unfortunately due to the time difference between U.S and AUS it makes it difficult to chat with a live person
Not trying to be anything other than factual here, but I will write what I'm sure others are thinking: if you can't find a time to catch them over presumably at least an 8 hour window on chat, and the remainder of hours are inconvenient to you, it doesn't sound like forex trading is for you - you need to have a means and obviously willingness to monitor it around the clock.
  • #7,042
  • Mar 23, 2011 8:50am Mar 23, 2011 8:50am
Quoting Azli1
Hello I live in Australia and I would really like to join up with MB Trading but I've had issues getting information from MBT.
I've emailed on three separate occassions and haven't received a reply. I would love to use the "chat" option and talk to a real representative but unfortunately due to the time difference between U.S and AUS it makes it difficult to chat with a live person

I've filled in the form on MBT website asking general questions such as fund deposits, withdrawals etc... but haven't heard back for a week. I wonder if I'm...
On their chat page, the MBT World and MT4 support icons are both 24/6 (no Saturdays). They can help you with anything. Justin can probably look into the email thing for you in private. I've never had an issue getting through to MBT at any time of day or night.
  • #7,043
  • Mar 23, 2011 9:57am Mar 23, 2011 9:57am
Quoting Azli1
Hello I live in Australia and I would really like to join up with MB Trading but I've had issues getting information from MBT.
I've emailed on three separate occassions and haven't received a reply. I would love to use the "chat" option and talk to a real representative but unfortunately due to the time difference between U.S and AUS it makes it difficult to chat with a live person

I've filled in the form on MBT website asking general questions such as fund deposits, withdrawals etc... but haven't heard back for a week. I wonder if I'm...
Azli,

I'm sorry you are having so much trouble reaching us. Which chat feature were you using from our contact page, because we have someone available 24 hours a day?

Email me your questions directly ([email protected]) and please use the email address you filled out the online forms with so I can check our records.

Regards,
  • #7,044
  • Mar 23, 2011 1:08pm Mar 23, 2011 1:08pm
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  • #7,045
  • Mar 23, 2011 4:00pm Mar 23, 2011 4:00pm
Your servers for MT4 brige are too slow !!! Buy newer, faster.

Move of 20 pips at EU and other pairs today at 3:58pm executed many SL and TP orders. Your server was unable to mange them.
When previously I had SL you said that there was no liquidity and that's the reason it was closed worse than set price and more than minute later. But today I had 2 limit orders with different pairs, limit price was exceeded more than 10 pips and stayed there for more than minutes. These limits orders were not executed. That's insane, I was providing liquidity to the market and you were refusing it.
That completely disqualify you as respectable broker. You should really look closer at performance, scalability and reliability problem of your server (especially MT4 bridge). Because of these your clients are loosing money.
  • #7,046
  • Mar 23, 2011 4:08pm Mar 23, 2011 4:08pm
Quoting pavikogm
Your servers for MT4 brige are too slow !!! Buy newer, faster.

Move of 20 pips at EU and other pairs today at 3:58pm executed many SL and TP orders. Your server was unable to mange them.
When previously I had SL you said that there was no liquidity and that's the reason it was closed worse than set price and more than minute later. But today I had 2 limit orders with different pairs, limit price was exceeded more than 10 pips and stayed there for more than minutes. These limits orders were not executed. That's insane, I was providing liquidity...
What time zone 3:58pm?
  • #7,047
  • Mar 23, 2011 4:35pm Mar 23, 2011 4:35pm
Quoting pavikogm
Your servers for MT4 brige are too slow !!! Buy newer, faster.

Move of 20 pips at EU and other pairs today at 3:58pm executed many SL and TP orders. Your server was unable to mange them.
When previously I had SL you said that there was no liquidity and that's the reason it was closed worse than set price and more than minute later. But today I had 2 limit orders with different pairs, limit price was exceeded more than 10 pips and stayed there for more than minutes. These limits orders were not executed. That's insane, I was providing liquidity...
Um, based on the time that you posted this, you probably mean 3:58 CST, which is 4:58 EST (you posted a couple of minutes later). MB is in rollover/maintenance starting at that time, there are no executions.
FXChant Singing the World of Forex
  • #7,048
  • Mar 23, 2011 4:39pm Mar 23, 2011 4:39pm
Quoting jleblang
What time zone 3:58pm?
Native time zone for MT4 - EST. Strange, fast move (but not so "large") which probably caught many traders and caused a huge lag in order execution - probably only for MT4.
Rollover was 1 hour later.
  • #7,049
  • Mar 23, 2011 5:04pm Mar 23, 2011 5:04pm
Quoting Beljevina
Highly unlikely the mistake is yours. I think you have had your first experience with their customer service. Don't ignore the facts or make excuses on their behalf.
Not trying to be anything other than factual here, but I will write what I'm sure others are thinking: if you can't find a time to catch them over presumably at least an 8 hour window on chat, and the remainder of hours are inconvenient to you, it doesn't sound like forex trading is for you - you need to have a means and obviously willingness to monitor it around the clock.
Hmm yeah I think signing up with a Home broker might be a better alternative than going overseas. Thanks for the advice.
  • #7,050
  • Mar 23, 2011 5:06pm Mar 23, 2011 5:06pm
Quoting IndyTrader
On their chat page, the MBT World and MT4 support icons are both 24/6 (no Saturdays). They can help you with anything. Justin can probably look into the email thing for you in private. I've never had an issue getting through to MBT at any time of day or night.
Ok cool thank you for the suggestion
  • #7,051
  • Mar 23, 2011 5:07pm Mar 23, 2011 5:07pm
Quoting jleblang
Azli,

I'm sorry you are having so much trouble reaching us. Which chat feature were you using from our contact page, because we have someone available 24 hours a day?

Email me your questions directly ([email protected]) and please use the email address you filled out the online forms with so I can check our records.

Regards,
Thank you Justin, I'll try and sort it out by contacting MBT on the phone during office hours in the U.S.
  • #7,052
  • Mar 23, 2011 6:06pm Mar 23, 2011 6:06pm
Quoting fxchant
Um, based on the time that you posted this, you probably mean 3:58 CST, which is 4:58 EST (you posted a couple of minutes later). MB is in rollover/maintenance starting at that time, there are no executions.
LOL, you guys are always assuming things to make excuses...let the trader answer the questions...he said 3:58 EST not CST.
  • #7,053
  • Mar 23, 2011 10:50pm Mar 23, 2011 10:50pm
Quoting wwwin
LOL, you guys are always assuming things to make excuses...let the trader answer the questions...he said 3:58 EST not CST.
LOL. Thought you left. First it was "I know everything and this broker sucks."

Then it was "I like this broker and like the pay for limits, so I will stay until there is another problem."

Then it was "Never mind, someone did something wrong even though I didn't have a problem, so I'm done."

Then it was "I'm never coming back here again, good luck."

Then it was "Let me give you an inside tip about G7 intervention on the EURJPY" on a thread about a broker to try to suggest that I'm connected.

Now it's "Let me try to interrupt conversations that other people are trying to help each other with on a thread about a broker that I claim I will never use again and left last week."

Come on, dude.
  • #7,054
  • Edited Mar 24, 2011 12:09am Mar 23, 2011 11:08pm | Edited Mar 24, 2011 12:09am
Quoting IndyTrader
LOL. Thought you left. First it was "I know everything and this broker sucks."

Then it was "I like this broker and like the pay for limits, so I will stay until there is another problem."

Then it was "Never mind, someone did something wrong even though I didn't have a problem, so I'm done."

Then it was "I'm never coming back here again, good luck."

Then it was "Let me give you an inside tip about G7 intervention on the EURJPY" on a thread about a broker to try to suggest that I'm connected.

Now it's "Let me try to interrupt...
So why do you care about me so much to follow what I do? get a life! I don't care about anything you do and neither should you about me. This thread is about the problems MBT has, it is not about me.
By the way, look at the bold text you quoted, I gave you a 400 pip trade 4 hours before the intervention and you are so dumb you complained about it here LOL.

This thread is full of pumping cheerleaders...BlueJ posts that his limits are not being filled eventhough the price past it and right away he is attacked as having only 5 posts and then as having a slow connection, w/o even knowing what conection he has.
Pavikogm posts the same thing today, and he is presumed not to know about rollover even though the trade was at 4 pm eastern not 4 central.
A joke, people know about rollover. People know when a price has traded past your entry point. You can't hide the problems with all these excuses and nonsense.
  • #7,055
  • Mar 24, 2011 12:45am Mar 24, 2011 12:45am
Indytrader and the rest of ...... , u r kidding right ? u couldnt be serious ? what is this ? r u for real guys , wow , i am sure Indy works at MB , or maybe he needs professional help , anyone thinks to open an account will change his mind after he reads the cheerleaders posts , i have nothing against MB i like the advantages MB gives us but it is clear there is still alot of issues should be resolved , this is the second time i change my mind about opening an account , because of these defensive posts , b4 2 years i was very close to open an account but cheerleaders posts stopped me from doing so , and now i changed my mind again and i will not open an account , get a life for God sake .

Unsubscribed
  • #7,056
  • Mar 24, 2011 9:24am Mar 24, 2011 9:24am
Why is it that these public forums often resemble kiddy discussions where once group of people is pro and another against the subject at hand? In this case the subject is MBT.
To those who constantly like to put things like: "I though about opening account with XYZ but now I will not" I can only say: Good Luck. We are free to choose whatever business partners we think will be best.
Does MBT have tech issues/problems once in a while? Yes, but show me a computer system that never has problems. All brokers/banks/funds/etc have these very same issues.
Talking about daily roll. How many of those who complain actually traded on CME? Are you guys even aware that CME isn't up 24/5?
Our macro teams are subject to the same daily roll as all you retail traders. It happens regardless whether MBT wants it or not.

Those who can't do a particular task will always find an excuse why the task isn't done, but will never admit that maybe the problem is with them and not the tools.
  • #7,057
  • Mar 24, 2011 10:11am Mar 24, 2011 10:11am
Just to balance out tar's reply:

I looked at many threads in the process of choosing a broker. Every broker's thread has unhappy people, with a broad spectrum of complaints that run the gamut from legitimate beefs to the usual "you're the reason I'm a loser" nonsense.

The fact that there are a number of long-time MBT users here who are genuinely happy with their experience as MBT users, and are willing to speak up and say so, really impressed me. I honestly didn't find that at many other places. No broker's perfect, but clearly this one's doing some things right.

So I do appreciate those of you who take the time to write of your positive experiences, and acknowledge the good things. I haven't begun my live trading yet, but I'm looking forward to joining your ranks .

That being said, there's really no point to attacking the whiners and complainers. It only encourages them to whine and complain louder, and the back-and-forth nonsense just wastes everybody's time and energy. These folks are creating enough misery for themselves, no reason to add to it. (And even if you're writing from an honest intention for the person to see the error of their ways, your chances of success are low -- it's a low-probability trade of your time and energy ...)

Of course I also appreciate those who write constructively of genuine problems or areas where the broker can improve--even with anger, which is certainly sometimes justified. I can see that Justin listens, and that does lead to ongoing improvement over time in the broker's services.

I've found a wonderful facility in the FF forums - if I click on a poster's name, it takes me to their "Profile", where I can add them to my "Ignore List." And then I don't have to waste my time reading their posts anymore! I haven't done this a lot, but when it becomes clear to me that someone has no intention to contribute, but only wants to bitch and tear down, on the Ignore list they go. Life is beautiful!

Justin, alas, I suspect you don't have this luxury...

Peace to all ,
__________
Look Deeper
  • #7,058
  • Mar 24, 2011 11:25am Mar 24, 2011 11:25am
Quoting tar
Indytrader and the rest of ...... , u r kidding right ? u couldnt be serious ? what is this ? r u for real guys , wow , i am sure Indy works at MB , or maybe he needs professional help , anyone thinks to open an account will change his mind after he reads the cheerleaders posts

There's at least as many, if not more people in this thread who are here solely to bash MBT (and it's clear that a number of them are either lying or exaggerating their issues). wwwin is a predictable troll who has said he'll leave the thread numerous times, only to piggy back on to later posts that are negative towards MBT. If you are here to post a scathingly negative review of MBT, there's an excellent chance that wwwin is going to quote you and throw in his two cents, and he has every right to. I mean, I did that stupid type of petty argument crap when I was 15 too, it can be kind of fun. But we have every right to call him out too, especially when he (and you, because no doubt just like wwwin, despite your claim of being "unsubscribed" you will probably reply) has the gall to cry about "cheerleaders". He's the worst one here-- hip hip hooray
  • #7,059
  • Mar 24, 2011 2:11pm Mar 24, 2011 2:11pm
Quoting smittens4212
There's at least as many, if not more people in this thread who are here solely to bash MBT (and it's clear that a number of them are either lying or exaggerating their issues). wwwin is a predictable troll who has said he'll leave the thread numerous times, only to piggy back on to later posts that are negative towards MBT. If you are here to post a scathingly negative review of MBT, there's an excellent chance that wwwin is going to quote you and throw in his two cents, and he has every right to. I mean, I did that stupid type of petty argument...
LOL, I only post the truth, if you feel that it is bashing you have a hidden agenda...I posted when they were out of service on MT4 for more than 4 hours...is that bashing?? I posted when bluej was being bashed because he correctly posted that sometimes limit orders are way past the entry price and they are not executed...that routinely happens once in a while..so if you feel that posting the problems they have is bashing you have a hidden agenda. Now like the other cheerleader that admitted that he does not have a live account yet, if you don't have money on the line those problems have no consequenses for you, unlike what happened to surewin888, who had a 100 SL and wound up with a 1000 pip loss.
  • #7,060
  • Mar 24, 2011 2:43pm Mar 24, 2011 2:43pm
Quoting LookDeeper
Just to balance out tar's reply:

I looked at many threads in the process of choosing a broker....
- when I put people on the ignore list they just go start new thread complaining that I'm ignoring them, so I don't do it anymore.
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