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MB Trading Futures - Introduction

  • #6,821
  • Mar 14, 2011 12:24pm Mar 14, 2011 12:24pm
All,

We’re back up. New trades place fine. If you experience issues with closing a trade that existed prior to this issue, please call the Trade Desk immediately. One way to test is to adjust a S/L or T/P. If you can, it’s fine. If you can’t for some reason and get an error, you’ll need to call in.
  • #6,822
  • Mar 14, 2011 12:29pm Mar 14, 2011 12:29pm
Quoting jleblang
All,

We’re back up. New trades place fine. If you experience issues with closing a trade that existed prior to this issue, please call the Trade Desk immediately. One way to test is to adjust a S/L or T/P. If you can, it’s fine. If you can’t for some reason and get an error, you’ll need to call in.
I was able to make 1 trade, and now back down again. OFF QUOTES this time.
Attached Image (click to enlarge)
Click to Enlarge Name: mbtrading.JPG Size: 36 KB
  • #6,823
  • Mar 14, 2011 12:43pm Mar 14, 2011 12:43pm
Quoting wwwin
I was able to make 1 trade, and now back down again. OFF QUOTES this time.
Everything working fine here since they posted that they came back up. I can trade no problem, and the position that I had on with a Take Profit that should have filled while they were down...GOT THE FILL! So the executions really were working behind the scenes.
  • #6,824
  • Mar 14, 2011 12:44pm Mar 14, 2011 12:44pm
I can accept that issues like this can happen. but what I am having trouble accepting is the lack of response from MB Trading.

Why has it taken them till 12:40 to announce they have an issue with their system and advise customers what action to take to close orders?

I first noticed a problem at the start of the NY open!!

I lost a few $$ and gained a few grey hairs,
  • #6,825
  • Mar 14, 2011 1:00pm Mar 14, 2011 1:00pm
Justin

this may be a dum question, since this is an ongoing problem with MBT mt4 platform, MBT can or can't re-download the data so the charts look right? Couple of my charts look like it's Sunday in two spots.

cheers
  • #6,826
  • Mar 14, 2011 1:01pm Mar 14, 2011 1:01pm
The short story. Since I have been doing very well trading I decided to up my lot size, unfortunately it was at an inoppotune time. MBTrading is the broker. There MT4 Platform has been down, then back up, then back down, over and over since the Sunday open. I tried to reduce my stop loss on a trade that I didn 't want to take a full bar loss. Platform inoperative. Tried to call the trade desk. 30mins on hold. I needed to return to work. I had to hang up and kiss that money goodbye.

I called the the trade desk today...all they could give me was a $20.00 credit, but assured me that the servers were good up and running. I entered another setup. Server down again. This sucks!

I need to find another MT4 broker. Any suggestions?

Demoralized,

Bill
  • #6,827
  • Mar 14, 2011 1:01pm Mar 14, 2011 1:01pm
Quoting wannatradefx
Everything working fine here since they posted that they came back up. I can trade no problem, and the position that I had on with a Take Profit that should have filled while they were down...GOT THE FILL! So the executions really were working behind the scenes.
OffQuotes...
Attached Image (click to enlarge)
Click to Enlarge Name: mbtrading.JPG Size: 45 KB
  • #6,828
  • Mar 14, 2011 1:11pm Mar 14, 2011 1:11pm
I was just about to open a new live account with MBT. Now, I'm reconsidering. CitiFX might be a better choice.
  • #6,829
  • Mar 14, 2011 1:12pm Mar 14, 2011 1:12pm
Quoting Atc
The short story. Since I have been doing very well trading I decided to up my lot size, unfortunately it was at an inoppotune time. MBTrading is the broker. There MT4 Platform has been down, then back up, then back down, over and over since the Sunday open. I tried to reduce my stop loss on a trade that I didn 't want to take a full bar loss. Platform inoperative. Tried to call the trade desk. 30mins on hold. I needed to return to work. I had to hang up and kiss that money goodbye.

I called the the trade desk today...all they could give me was...
Change Brokers?

I just find that unbelievable if true, do they need money that bad that basically they have to steal from customers?

"Our platform is down, our phones are busy, sorry, here's twenty bucs as a sign of goodwill, have a nice day!"

cheers
  • #6,830
  • Mar 14, 2011 1:14pm Mar 14, 2011 1:14pm
Quoting goldsurfer
Change Brokers?

I just find that unbelievable if true, do they need money that bad that basically they have to steal from customers?

"Our platform is down, our phones are busy, sorry, here's twenty bucs as a sign of goodwill, have a nice day!"

cheers
Hey, it MetaQuote's fault, http://www.forexfactory.com/showpost...postcount=6820 although the account is with MBTrading. Maybe there is a Russian/English communication problem
  • #6,831
  • Mar 14, 2011 1:16pm Mar 14, 2011 1:16pm
Quoting wwwin
Hey, it MetaQuote's fault, although the account is with MBTrading.
yup, you got me there

maybe metatrader will refund the money
  • #6,832
  • Mar 14, 2011 1:17pm Mar 14, 2011 1:17pm
I thought my previous close was closed but I am incorrect, now it is a loss too. I called their Support Desk to resolve but it is obviously tied up in similar issues. Essentially they'll have to resolve people's losses related to their downtime; if they intend on being good business partners.

I can now see MBT along with FXCM / FXDD as part of a larger litigation deals - having numerous like this occur will not be acceptable to traders who rely on their service.

Optional brokers: ATC, CitiFX, DukasCopy
  • #6,833
  • Mar 14, 2011 1:19pm Mar 14, 2011 1:19pm
Quoting goldsurfer
yup, you got me there

maybe metatrader will refund the money
Yeah, they will give you 1,000 rubles for $1,000 US
  • #6,834
  • Mar 14, 2011 1:24pm Mar 14, 2011 1:24pm
Quoting wwwin
OffQuotes...
email with your details to [email protected] - because we are not experiencing offquote issues.
  • #6,835
  • Mar 14, 2011 1:24pm Mar 14, 2011 1:24pm
Quoting wwwin
OffQuotes...
No issues here, I've roundtripped 7 trades since they came back up. You must be special.
  • #6,836
  • Mar 14, 2011 1:28pm Mar 14, 2011 1:28pm
Can someone please give me a specific example where we "stole your money?"

We have a bunch of fills that executed just fine and reported back into Meta at the correct price after the issue was resolved. I'm talking about trades that executed while we were down. Everyone is getting the proper fills.
  • #6,837
  • Mar 14, 2011 1:32pm Mar 14, 2011 1:32pm
Quoting wannatradefx
No issues here, I've roundtripped 7 trades since they came back up. You must be special.
Perhaps I am, it's a trade from yesterday if I want to change TP or SL I get offquotes. Maybe you are the one that is special b/c you are a cheerleader. Give me an M, give me a B, so keep cheering so everything is fine and this sh***t goes on and on....
Attached Image (click to enlarge)
Click to Enlarge Name: mbtrading.JPG Size: 52 KB
  • #6,838
  • Mar 14, 2011 1:50pm Mar 14, 2011 1:50pm
Quoting wwwin
Perhaps I am, it's a trade from yesterday if I want to change TP or SL I get offquotes. Maybe you are the one that is special b/c you are a cheerleader. Give me an M, give me a B, so keep cheering so everything is fine and this sh***t goes on and on....
Since you now have clarified that this is an existing trade and not a new one, please read what I posted in 6821 on this thread: “If you experience issues with closing a trade that existed prior to this issue, please call the Trade Desk immediately. One way to test is to adjust a S/L or T/P. If you can, it’s fine. If you can’t for some reason and get an error, you’ll need to call in.”
  • #6,839
  • Mar 14, 2011 1:55pm Mar 14, 2011 1:55pm
Quoting goldsurfer
Justin

this may be a dum question, since this is an ongoing problem with MBT mt4 platform, MBT can or can't re-download the data so the charts look right? Couple of my charts look like it's Sunday in two spots.

cheers
I'm very interested in this question as well. With the loss of that much data, I won't be able to trust some of my methods for at least 2 more days, and with some, it will be even more than that. Being up and running is a start, but the way my charts are now, I don't have the information that I need to trade.
  • #6,840
  • Mar 14, 2011 2:38pm Mar 14, 2011 2:38pm
Quoting Atc
The short story. Since I have been doing very well trading I decided to up my lot size, unfortunately it was at an inoppotune time. MBTrading is the broker. There MT4 Platform has been down, then back up, then back down, over and over since the Sunday open. I tried to reduce my stop loss on a trade that I didn 't want to take a full bar loss. Platform inoperative. Tried to call the trade desk. 30mins on hold. I needed to return to work. I had to hang up and kiss that money goodbye.

I called the the trade desk today...all they could give me was...
Looking into this, wondering if anyone has any input?
http://fxtrade.oanda.com/trade-forex/metatrader/
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