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  • #101
  • Jan 14, 2011 9:00pm Jan 14, 2011 9:00pm
Can anyone else confirm if this occurred on any other brokers?

I've noticed that IBFX has also begun to charge swap fees in the last month or so. Basically no matter if I buy or sell the same currency pair I'll never get a positive swap. And some swap positions are literally charged exponential interest or something.
  • #102
  • Jan 15, 2011 7:51am Jan 15, 2011 7:51am
Quoting TradeRunner
Copy of IBFX email
"Dear Customer,

Today, January 14th we experienced a pricing anomily that resulted in price spikes for most currency pairs at 18:06, 18:07, 18:11 and 18:12 GMT.

The prices flowed correctly through our system. As indicated in our risk disclosure and customer agreements one of the risks associated with trading forex is that there is no central exchange or accepted price. As in this case, this can result in prices that are not in line with prices being presented from other sources.

We have reviewed these price spikes and have...

Basically it's liquidity problems, not that they F'ed up. A price feed is only good as the liquidity providers backing the feed.

If no one (liquidity provider) is willing to take the other side of a trade at a certain level you can get vicious price swings.

If they are in fact the Liquidity provider, which of course you'd have trouble proving it, because they keep that information confidential. Where there's smoke, fire is usually not to far behind.
  • #103
  • Jan 15, 2011 10:30am Jan 15, 2011 10:30am
I stopped using them a while back. Between the jpeg's you've listed and the kiss my ass attitude of customer service when there really is a problem....I'm done with them. They're sweet, helpful and kind until you ask for a explanation and they may need to payout. I don't have these type problems with others.

Look below and see how easy it is for someone to make them look wonderful....

"I talked to customer service and they refunded me 46.87! They sent my wife roses and a limo to send me to work. I love them!"

Sarcastic!
  • #104
  • Jan 15, 2011 10:44am Jan 15, 2011 10:44am
Quoting cugir321
I stopped using them a while back. Between the jpeg's you've listed and the kiss my ass attitude of customer service when there really is a problem....I'm done with them. They're sweet, helpful and kind until you ask for a explanation and they may need to payout. I don't have these type problems with others.

Look below and see how easy it is for someone to make them look wonderful....

"I talked to customer service and they refunded me 46.87! They sent my wife roses and a limo to send me to work. I love them!"

Sarcastic!
Which broker would you recommend now?
  • #105
  • Jan 16, 2011 11:08am Jan 16, 2011 11:08am
Quoting TradeRunner
Here are comparison charts... IBFX with FOREX.COM Very quick drops today on G/U and NZD/USD
Any one know if this happened with the australian branch too ?
  • #106
  • Jan 16, 2011 2:27pm Jan 16, 2011 2:27pm
yeah, happened with ibfx australia too....saw it live.
i think both ibfxs have the same price feed.
The worst thing I can be is the same as everybody else. I hate that.
  • #107
  • Jan 16, 2011 10:59pm Jan 16, 2011 10:59pm
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What does not kill me makes me stronger. Friedrich Nietzsche,
  • #108
  • Jan 18, 2011 11:14am Jan 18, 2011 11:14am
Hi All,

Ben here, with IBFX customer service. I wanted to reach out and let all of you know that we are almost finished compensating all who have been impacted as a result of our pricing anomaly issue on January 14, 2011. As we all know, technology isn’t perfect—and one of the risks associated with trading forex is that there is no central exchange or accepted price. As in this case, this can result in prices that are not in line with prices being presented from other sources.

We have corrected this problem, and taken care of all customers who may have been negatively impacted. As always, in situations such as this, our customers will be taken care of accordingly.

If you have any concerns or questions, feel free to contact us

Thanks- and have a great week.

Ben (IBFX Customer Service)
  • #109
  • Aug 19, 2011 3:38am Aug 19, 2011 3:38am
Quoting benschneider
Hi All,

[i][color=#333333][font=Verdana]Ben here, with IBFX customer service. I wanted to reach out and let all of you know that we are almost finished compensating all who have been impacted as a result of our pricing anomaly issue on January 14, 2011. As we all know, technology isn’t perfect—and one of the risks associated with trading forex is that there is no central exchange or accepted price. As in this case, this can result in prices that are not in line with prices being presented from...
Hi,

I've modified my EAs to have ECN style orders but still I get no trades. Do you have a page describing the process in detail?

Thanks
  • #110
  • Nov 29, 2011 12:39am Nov 29, 2011 12:39am
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  • #111
  • Nov 29, 2011 5:42pm Nov 29, 2011 5:42pm
The kind of money they make if a bunch of people miss it...it must be huge. I dumped IBFX a while back. They liked to drop offline seconds or so before a reversal...come back up 5 minutes later. Happened many times per week. I always ran two brokers so I caught it right away. They never paid back. Save your breath. FXDD is just as bad with their spikes...many times 20 pips higher then 2 or 3 other brokers. Just go with an ECN...If they pay back once don't believe it won't happen again. Next time you'll miss it.
  • #112
  • Last Post: Nov 29, 2011 5:51pm Nov 29, 2011 5:51pm
Quoting obnoxious2
Which broker would you recommend now?
pfg best....very happy and my puckered bumm has disappeared.
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