GoMarkets Discussion

Thanks for the suggestion.
The MT4 system doesnt allow you to do the restart that close to US close but we may try and get as close to that as possible.

We wll keep you posted, its not a big deal but it will make the restart a bit quicker so it leads to more trading time.

Cheers

NY Midnight -- when the restart occurred is often a time when larger moves start happening! Notice GBPUSD shot up in a break out during the shutdown/restart. By the time things were back on line at GoMkt GBPUSD had shot up 28 pips. Anyone playing a break out trade on GBPUSD would have been affected...

Question Chris: How does a system restart affect a pending order if it was in the system BEFORE the restart? Does the entry fill at market price when things restart (in the case of GBPUSD tonight +20 ish pips higher) or is the original pending price honored?

One more vote a for closer to NY close restart...

ty

Hi Chris,
That last restart was a disaster, audusd had gone up 70 pips, in the wink of an eye, and just given us a small sell candle and your server went off…I could hear everyone saying is the PA going up or down. I bet your glad it went up, if it hadn’t you would have had quite a number of claims for compensation.
We never had a problem anything like this at the old time.
My thinking is, go back to the old time.

Peter,

The daily restart is not something we can avoid and also we werent to know that the market was going to move but you are right we have some happy customers who benefited from it.

We changed the restart time after clients contacted us for change. Our IT are going to explore putting it as close to US close as we can maybe 01.00 on the server time but if we change it again then its fixed at that time.

We will of course let you guys know if it changes.

Cheers

Hi Chris

I am not a techno person... maybe to avoid "disconnections" and to have better "restart" times, how possible if GoM MT4 would want to follow NY closing time like FXDD, and FXLite both having GMT+3. I use a MT4 broker having GMT+3 for charting and I notice the "disconnections" are fewer occurrences than GoM. Of course GoM will know better... he he he (I think GoM clients want to see "fewer problems" from GoM MT4 platform, don't you think so?)

Cheers

Hi Tradpat,

You would hope our IT know better but who knows , they are probably looking forward to a drink at the weekend.

On a serious not our IT department are not 100% satisfied with the new time so they are liasing with Metaquotes and its likely it will be more in line with other providers and prob 01:00 a.m server time as very little actvity and very few clients on line.

We wil let you know if that change happens

Cheers and if I dont message again have a good weekend and happy trading.

To be honest, the daily restart time doesn't really bother me as I know it is required. But, I guess if it can happen early morning hen great, as I don't normally trade then, so I will not even notice it! Thanks

Wow, if it is true, I may change another broker asap

Ive been having trouble for the last 10 minutes. Couldn't log on after Id been dropped off and now it says Im logged on but price isn't moving when my other 2 MT4 brokers are. Anyone else having trouble?

I'm not getting any data in....anyone else?

Same here and I'm really starting to get irritated with these frequent outages. This is like the 4th or 5th time in less then 3 months, VERY unprofessional.

This is the reply from GoMarkets support:

we are restarting our live servers and that is were the demo feed comes from, just taking a little longer than expected

I thought the live server update was in 3 1/2 hours time?

Hi GoM,
Your server is cutting out and starting again in different DCs like it was the other day, needs fixing permanently.
Also regarding your restart being at 01:00 server time. What if there is a gap and it is coming close to closing at that time, there could be a number of clients, who trade the gap, not happy for the server to restart and their trade affected.

Chris

Not again!

This is the good time for me to see the charts (before turning to work), but the disconnections occurred again and again.

You see it "sounded" again at this moment 8:28 a.m. (Malaysia time) even before I post this message.

p.s. More than 10 times... the "sounds!"

Kindly solve this problem.

This is getting more than a little ridiculous. I am trading the gap and I have not had data for 51 minutes. How does that possibly qualify as a server restart?

GoM - you folks have got to do better than this and you need a different time to be doing this - I would say end of the NY session (close).

I was about to go live with them on Monday but waiting for this restart issue to be resolved.

Funny this thread is here, this is the exact reason I left GOMarkets. They have never once resolved their issues..

The same thing occurred last week, wherein the service was down for more than 2 hours. After about 1 hour, I enquired by telephone as to when we might expect things to be back up. I was advised that there was no problem, all their customers were happy and that it was probably my end.

After looking into any "issues" at my end for quite some time, I found comments on this forum that confirmed a general outage. Two days later, I again called them to express my distain for having been fobbed off, only to be fobbed off again that there had been no problem.

As I write, we've been down for some time. Constant disconnects and no price feed updates.

As someone who has managed to build up a reasonable account balance with them, I am now becoming most concerned that these technical breakdowns and poor customer communication skills may, indeed, be a symptom of far greater problems with Gomarkets.

One of my u/chf trades just automatically closed on the restart without even being close to my s/l.