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GoMarkets Discussion

  • #921
  • Sep 7, 2010 8:18am Sep 7, 2010 8:18am
Quoting GoMarkets

We did send out a message to clients through the MetaTrader, rather than through email and we will continue to keep clients informed of any changes.

Chris
What is this going to do when clients have to be connected in order to receive the message???

OK so right Now,, I am not connected again..... 6:18am PST
  • #922
  • Sep 7, 2010 8:28am Sep 7, 2010 8:28am
Attached Image (click to enlarge)
Click to Enlarge Name: GO_no_where.png Size: 15 KB


Still no connection.. 6:28AM PST
  • #923
  • Sep 7, 2010 8:31am Sep 7, 2010 8:31am
Yeah, what's wrong with the connection? It's been down for about 10 minutes now? Am in a position where I need to close out a trade and it ain't happening!
  • #924
  • Edited 8:36am Sep 7, 2010 8:35am | Edited 8:36am
yep no connection here aswell.

The occasional drop out/disconnection is understandable but these are starting to get a bit to frequent GoMarkets!
  • #925
  • Sep 7, 2010 8:37am Sep 7, 2010 8:37am
Same here, no connection. Any one contacted them ?
  • #926
  • Sep 7, 2010 8:45am Sep 7, 2010 8:45am
I am in Saudi Arabia, been no prices for at least 1/2 hours; glad I only have 3 demo trades open, wonder what happens in the real world even if you had stops in, how could they work?
Canadian by birth Australian by choice
  • #927
  • Sep 7, 2010 8:57am Sep 7, 2010 8:57am
Quoting Blackrose
yep no connection here aswell.

The occasional drop out/disconnection is understandable but these are starting to get a bit to frequent GoMarkets!
It just returned... me too having the same feeling!
  • #928
  • Sep 7, 2010 9:07am Sep 7, 2010 9:07am
it was down for about an Hour for me 6am-7am PST.

First it was random disconnects, then connects, disconnects. etc. and after 6:15pst. No connection til Now...

Now I know why this thread is 60 pages long.
  • #929
  • Sep 7, 2010 9:07am Sep 7, 2010 9:07am
Hey, it would be a great way to trade against your clients! Just freeze everything up and wait and check to see how everybody's doing a half hour later! Of course something like that would be blatantly obvious and GoMarkets would really get nailed!
  • #930
  • Sep 7, 2010 9:35am Sep 7, 2010 9:35am
I swapped to a demo with MB Trading in USA, set up charts with templates, etc, now they are down...........???
Canadian by birth Australian by choice
  • #931
  • Sep 7, 2010 6:38pm Sep 7, 2010 6:38pm
Hi,

Thought we would update on yesterdays outage.
As most will be aware we have over the past few days been testing our disaster recovery procedures, this has meant a complete switch to backup servers to ensure that they operate effectively during normal trading conditions.
This could not be performed at a weekend due to no trading activity.
The switch back to the live server occurred earlier and as most of you noticed took a litle longer than we anticipated.
I'm pleased to say we are now running back on our main servers ás normal and all disaster recovery has now been tested.
I would like to personally apologise if the switch took longer than we anticipated and if you were affected i.e not being able to exit a trade then please contact us with trade details and we will of course investigate and fix up.

As mentioned the above has resulted in much more robust systems and we are adding even more improvements in coming weeks and of course all missing data on the demo and live will of course be added shortly.

Cheers
  • #932
  • Sep 8, 2010 1:10am Sep 8, 2010 1:10am
Quoting Ipndasno
what about the other Two Data Centers (DC)?

MailBox- within MetaTrader on Aug 31th
""Dear Client,

As you will be aware, the trading server for all MetaTrader4 providers is required to perform a daily optimisation and restart in order to preserve the health of the trading server. Previously we had set the scheduled daily restart to be at 02:50 server time (10.50am AEST), which coincides with one of the quietest periods of the day for trading volumes. However, recently we have had a number of clients request that we change the restart time...
AEST stands for American Eastern Time zone ?

06:00 server time
= 14:00 AEST
= ? :00 (GMT+8) Singapore time
CCI decipherer
  • #933
  • Sep 8, 2010 1:22am Sep 8, 2010 1:22am
Quoting sogt725
AEST stands for American Eastern Time zone ?

06:00 server time
= 14:00 AEST
= ? :00 (GMT+8) Singapore time
You would think so as all "A" 's stand for America in this little globe ....
but not this time, "A" for Australia
Biggest joker
  • #934
  • Sep 8, 2010 10:10am Sep 8, 2010 10:10am
Quoting GoMarkets
Hi,

Thought we would update on yesterdays outage.
As most will be aware we have over the past few days been testing our disaster recovery procedures, this has meant a complete switch to backup servers to ensure that they operate effectively during normal trading conditions.
This could not be performed at a weekend due to no trading activity.
The switch back to the live server occurred earlier and as most of you noticed took a litle longer than we anticipated.
I'm pleased to say we are now running back on our main servers ás normal and all...
Suggestion:

It would be good GoM to inform her clients in writing about the future systems upgrade or switch in order to prevent unpleasant feeling towards your service(s) like these two past outrages in 2-3 weeks.

For instance the "upcoming weeks." When will be the actual date?

Cheers
  • #935
  • Edited 9:13am Sep 9, 2010 9:02am | Edited 9:13am
Quoting tradpat
Suggestion:

It would be good GoM to inform her clients in writing about the future systems upgrade or switch in order to prevent unpleasant feeling towards your service(s) like these two past outrages in 2-3 weeks.

For instance the "upcoming weeks." When will be the actual date?

Cheers
I agree 100%. I think an "all clients" email should be sent out with important updates, especially when it affects with live trading conditions. Either that, or a dedicated support blog. Either of these recommendations require proactive updatng by GoM staff.

I just recently became aware of the CFTC final rule changes. I see GoM and other non-US brokers getting flooded with usa applications in the next 2 months.

Either that, or discussions for dual citizenship in affordable, forex/financial product-friendly nations. I think having a non-us passport just increases one's flexibility all the way around.
Measure trends automatically with zero lag
  • #936
  • Sep 9, 2010 6:18pm Sep 9, 2010 6:18pm
Hi guys,

Just to update,
All server work and updates will not just be posted through the meta platform but we will now also email you guys so you can be made aware more easily.

Just to also clarify we are not affiliated to any US Forex Providers but are regulated here in Australia by ASIC so in answer to the many many emails and calls we have received just to clarify once again our services are not affected and all of our clients can continue trading with us in the same way they have been and if ever the rules change we will of course notify clients straight away.


Cheers
  • #937
  • Sep 9, 2010 7:20pm Sep 9, 2010 7:20pm
Quoting GoMarkets
Hi guys,

Just to update,
All server work and updates will not just be posted through the meta platform but we will now also email you guys so you can be made aware more easily.

Cheers
  • #938
  • Sep 9, 2010 8:27pm Sep 9, 2010 8:27pm
I just signed up for a Go Markets account, and I am very pleased with the excellent quality of their customer service. My account was opened, verified, and funded within the matter of hours.

The Live Chat facility is amazing. My deposit was put into my account in 2 minutes after I submitted it, and the representative upped my leverage to 500:1 immediately.

As I am a US client, all brokers are dropping to 50:1 or not accepting US clients if they are overseas. I am grateful to have fallen upon Go Markets.

Looking forward to my first withdrawal.
Thanks!
  • #939
  • Sep 10, 2010 8:58am Sep 10, 2010 8:58am
Quoting GoMarkets
Hi guys,

Just to update,
All server work and updates will not just be posted through the meta...
Just as i predicted. Overseas firms will be flooded. Particularly western-style jurisdictions such as the uk and austrailia.
Measure trends automatically with zero lag
  • #940
  • Edited 3:47pm Sep 10, 2010 1:42pm | Edited 3:47pm
As a US citizen/resident using a GoMarkets account, I guess one catch is when I deduct any FX losses on my US income tax return, and get audited by the IRS: IRS may notice that I'm using GoMarkets and if GoMarkets is considered to be an "outlaw" broker from the US perspective (at least after July of 2011, if not this October 18th), IRS may challenge the legitimacy of my deduction. (See CFTC letter at http://www.forexfactory.com/showpost...4&postcount=10 )

Sigh, one more reason for me to consider going with a US broker. Accept 1:50 leverage, no hedging, and FIFO, and maybe higher spreads, in exchange for being able to deduct FX losses without getting into a legal fight with IRS.

| I am going to consult with a tax lawyer on the correct course of action I need to take.
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