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MB Trading Futures - Introduction

  • #5,701
  • Aug 4, 2010 10:33pm Aug 4, 2010 10:33pm
[quote=Crassius;3923360]
Quoting wittyname
This is a tad frustrating, it would be good if they were able to pass on this kind of information.

I currently have orders pending in my account yet no way to cancel them.... I am still waiting for a dealer to call me back and it has been over 1 hour now.

quote]


Call the trade desk at 866-628-3003. They will open or close orders over the phone for you until the order server comes back online. You shouldn't be waiting for a call. Call the trade desk. That's what they are there for.
Mmm, I called this number before and was told that a dealer would call me back as none of them were available.

I am trying again now.
  • #5,702
  • Aug 4, 2010 10:35pm Aug 4, 2010 10:35pm
Quoting wittyname
This is a tad frustrating, it would be good if they were able to pass on this kind of information.

I currently have orders pending in my account yet no way to cancel them.... I am still waiting for a dealer to call me back and it has been over 1 hour now.

I am a relatively new MB client however in the short time I have been with them I have experienced 3 outages like this.

Is there anyone here who has been with MB longer and can give me an idea of how frequently they have experienced outages? Non metatrader ones please.

I like this company and...
I have been able to buy and sell on MT4 for the last two hours.
  • #5,703
  • Aug 4, 2010 10:37pm Aug 4, 2010 10:37pm
Quoting shrike
I have been logged in all day (nav sdk) and still am, getting quotes too. So the quote servers appear to be operational at least. Can't reach website neither, tho.
Website shouldn't be related, but I can't get to the site either. I can trade though just fine.
  • #5,704
  • Aug 4, 2010 10:37pm Aug 4, 2010 10:37pm
Quoting Crassius


Call the trade desk at 866-628-3003. They will open or close orders over the phone for you until the order server comes back online. You shouldn't be waiting for a call. Call the trade desk. That's what they are there for.
Yep!

And keep that number on hand at all times.

Earlier this summer I lost all power for about an 1 1/2 hours due to a thunderstorm. I had the number stored on my cell phone but when I went to call the trade desk the number somehow, someway, had been deleted from my phone accidently. The only other place I had the number was on my computer.



Needless to say I keep the number written down on paper...just in case.
  • #5,705
  • Aug 4, 2010 10:41pm Aug 4, 2010 10:41pm
I just got through to them and managed to get everything closed that was open or pending open.

They have said the issue is geographical and is affecting the Far East and Middle East, sounds like it's possibly a routing issue with a global carrier.
  • #5,706
  • Aug 4, 2010 10:46pm Aug 4, 2010 10:46pm
Quoting wittyname

They have said the issue is geographical and is affecting the Far East and Middle East, sounds like it's possibly a routing issue with a global carrier.
...and the mid-west, U.S.
  • #5,707
  • Aug 4, 2010 10:47pm Aug 4, 2010 10:47pm
Quoting wittyname
I just got through to them and managed to get everything closed that was open or pending open.

They have said the issue is geographical and is affecting the Far East and Middle East, sounds like it's possibly a routing issue with a global carrier.

Glad you got your positions squared away. Don't know who you talked to the first time, but MB is very good at telephone trading. Having to call you back should never had entered the picture. a

Luckily outages are rare... been with them for two years. My end goes down sometimes, but I always have the telephone as a backup.
  • #5,708
  • Aug 4, 2010 10:51pm Aug 4, 2010 10:51pm
I'm in Australia. Can't access website and order server disconnected on the navpro for last 2hrs. Thankfully this sort of thing is not a common occurance.
  • #5,709
  • Aug 4, 2010 10:56pm Aug 4, 2010 10:56pm
I just got back online East Coast US.
  • #5,710
  • Aug 4, 2010 10:59pm Aug 4, 2010 10:59pm
Same here in the Midwest.
  • #5,711
  • Aug 4, 2010 11:00pm Aug 4, 2010 11:00pm
I just got back online from Brazil.
  • #5,712
  • Aug 4, 2010 11:01pm Aug 4, 2010 11:01pm
Order server back online here in Oz.
  • #5,713
  • Aug 4, 2010 11:06pm Aug 4, 2010 11:06pm
Maybe it had to do with that huge solar flare that was going to hit earth.

http://www.foxnews.com/scitech/2010/...ls-sun-waking/

It hit last night but here it says that more is due tonight.

http://www.examiner.com/x-25803-Natu...ectacular-show
  • #5,714
  • Aug 4, 2010 11:07pm Aug 4, 2010 11:07pm
Quoting Eclipse FX
Order server back online here in Oz.
I am also back online.

Does MB normally issue outage reports for these types of things? A general list of what went wrong and what measures are in place to prevent it happening in future?
  • #5,715
  • Aug 4, 2010 11:13pm Aug 4, 2010 11:13pm
Quoting VavraSF
Same here in the Midwest.
All good here in the West. Meta was fine whole time, but website back up now.
  • #5,716
  • Aug 4, 2010 11:23pm Aug 4, 2010 11:23pm
Anyway guys, They are back in business. Website is fine now and also with the trading platform.
  • #5,717
  • Aug 4, 2010 11:26pm Aug 4, 2010 11:26pm
Quoting VavraSF
Maybe it had to do with that huge solar flare that was going to hit earth.

http://www.foxnews.com/scitech/2010/...ls-sun-waking/

It hit last night but here it says that more is due tonight.

http://www.examiner.com/x-25803-Natu...ectacular-show
Is it going to be like that Nicholas Cage movie? "The Knowing" or "2012" ????

Let's all pray it will never happened, My account is still FAAARRR from perfect from giving me the true trader lifestyles
  • #5,718
  • Aug 4, 2010 11:34pm Aug 4, 2010 11:34pm
Quoting igetfx
Is it going to be like that Nicholas Cage movie? "The Knowing" or "2012" ????

I havent seen either of them but it never hurts to stock up.



Oh well, it is good to see that everybody seems to be back up and running.
  • #5,719
  • Aug 4, 2010 11:47pm Aug 4, 2010 11:47pm
Humm..
I've had open positions on most of the day and I did not notice any outages.... But I don't hover over them so I might not have even noticed....

CST U.S.
  • #5,720
  • Aug 4, 2010 11:53pm Aug 4, 2010 11:53pm
Wittyname, internet connectivity issues are just one of the many risks involved with online trading. I have 2 different internet service providers, always trade with a stoploss, never overleverage my account, landline & mobile phone to call trade desk. Things can still go wrong, not many guarantees in life. First & foremost MANAGE RISK.
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