CMSFX... down

It happens more often than you think. 2003 northeast blackout, 2006 Queens black out, and earlier this month. Some of the blackouts lasted days, if not weeks.

http://www.vosizneias.com/58986/2010...ed-in-brooklyn

http://en.wikipedia.org/wiki/2006_Queens_blackout

http://topics.nytimes.com/top/news/b...inc/index.html

I just went over to the Internet and this is what I found regarding power outages in Empire State Building:

"The Empire State Building incorporates its own power generator that functions if the city experiences a power outage. If a power outage occurs, there is a three-second delay before the internal generator kicks in. An uninterrupted power supply system takes up the gap so the security system does not experience an interruption."

And currently there was NO power outages in Empire State Building today and even if there is one, according to the information above, the internal generators would've kicked in and provided power to the whole building. Empire State Building has 850 tenants, many of them lot bigger than CMSFX plus a popular tourist site at the rooftop, you think a building this prestigeous would allow "intermittent power outage" and no backup plan?

Clearly, it's the problem with CMSFX and not the building. Get your money out while you still can.

Ouch ! Thank you for the input dude.

It seems the servers are back on track...I,m in the platform as I write this

WE'RE BACK ONLINE !

Activtrades UK, Alpari UK, GOMarkets AUS

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http://www.myfxbook.com/members/pc8multifx

9:00 PM NY time....Servers are down again...

The reopened around 6:30...now they're gone again...hopeless.

Servers were down for around 6 hours...they came back online around 6:30 pm NY time...then at 9pm...3 hours later, everything went wrong again and we are offline since. It's getting really hopeless and pathetic.

Damn! I hope everyone pulls their money out of there! I also hope a hefty $200 million - $500 million dollar fine is levied upon them too.

I'd send them an email and let them know about this thread also.

These brokers need to make damn sure that they are investing in their infrastructure (servers, redundancy, quality equipment, tier one bandwidth, top, top notch security, etc). I sure hope that they aren't on a shared hosting environment like some other brokers are. lol. Sounds like it though.

These clowns need top quality equipment with tier one bandwidth and onsite staff. Enough of my rambling.

It seems like we have yet another 5-6 hours to go...

3 times in 2 days...I never thought I would see that. I used to trust CMS. They did a great job for me so far...i'm out now...I'm closing my account.

Guess I'll have to shop for a new broker...

Good for you. I am too. Does anyone know any other brokers that use VT Trader?

It's a shame. I really liked VT Trader.

I don't know. VT trader was indeed a very good platform but I think they are the only one offering it. It really is a shame...guess I'm gonna move to MT4...


SHAME ON YOU CMS...you're screwing my business and my life up...

back in business

I was talking with the VP of our datacenter in NYC. They said they received a few emergency calls regarding datacenter issues in brooklyn (emergency setups). might be related.

The staff told me their server is on Brooklyn. So as we know there was power outage in that place of N.Y.C.

Brooklyn? Why are they having their Mission Critical servers and systems all in this obviously cheap and unreliable place? This issue has been happening since 2006 looking back at previous threads. Four years of problems still not enough?

Hi, yes we're back in business . . but for how long?
Very few use VT . . . I think FXCM (ODL) use a version of it
Worldspreads have tighter spreads but a weak chart package but they are all web based and a good company to place trades whilst looking at other feeds.

You work for CMSFX?

theroller
Can you conect to CMS, because I can't not!

Yes. Did you try again? It is working for me

Hello everyone. I wanted to update this topic with the correspondence that went out to CMS Forex clients via email over the weekend. Below is a letter from Eugene Hawkin, Chief Operating Officer of CMS Forex.

Regards,

Chris Skidmore
Sr. Business Analyst
Capital Market Services LLC



{-- Start Letter--}

JULY 30, 2010

Dear Valued Client,

On behalf of all of us at CMS Forex, I would like to apologize for the systems outages we experienced over the past two days. Though these occurrences were caused by circumstances outside of our control, we take full responsibility for implementing the measures necessary to resolve any outstanding issues and prevent any further outages. We are determined to overcome this week’s incidents and will work tirelessly to make sure our customers receive the high quality of service they deserve.

I want to assure you that my colleagues at CMS Forex and I deeply value your business. No matter how big or small an account or how active or passive a trader, we realize every one of our clients makes a conscious decision when choosing CMS Forex as their FX dealer. We realize that when you make that choice you entrust us with your funds, your orders and your market positions. We take the trust you place in us very seriously and understand that with that trust come certain responsibilities.

Our goal is to provide you with the highest quality of service. I am deeply disappointed knowing that we have not done so this month. Rather than make excuses, I will tell you specifically what we are doing to prevent this from happening again and what support services are available to our clients.

The Problem and the Fix

This week’s issues stemmed from a disruption in the electrical power service at our main hosting facility. Though all of our systems have redundant duplicates, including two power substations, battery power and a backup generator, there was a point of failure that could not be remedied in real-time and required manual intervention to replace the electrical component. Unfortunately, the nature and severity of the outages made quick failover to our secondary systems nearly impossible.

We are taking an aggressive approach to addressing this issue and preventing a reoccurrence of this week’s events. The failed power components have been replaced, their capacity has been increased and additional long term power redundancies are being installed. Though this should prevent such a failure in the future we are taking several additional protective steps.

Over the next few weeks we will be deploying an additional systems facility complete with fiber-optic connections to our primary facility. This setup will allow our systems to failover from one facility to the other instantaneously with no downtime to our clients. The hardware for the additional facility has already been delivered and the fiber-optic lines are installed. We expect to have this facility fully operational within the next two weeks. In the interim we have deployed a dedicated power generator to supplement and act as an additional redundancy to the facility’s electrical power systems. The generator has been connected directly to our systems and should prevent any outages in the unlikely event of another power failure.

Remedies and Support

Those of you who had difficulty logging into our systems over the past two days should have been able to reach our Dealing Desk and Customer Support lines by phone. I want to assure you that both our Dealing Desk and Customer Support are available by phone 24 hours a day. You can always place an order, close out your position or even just check on the current price by calling our Dealing Desk. Our Customer Support staff is always ready to answer any questions and provide you with updates on any issues. In cases of high call volume, both departments are augmented with additional staff to make sure that we can provide personalized service to all our clients.

If you experienced a loss as a result of the outages, I urge you to contact our Customer Support line. If you were unable to execute a trade over the phone, received what you believe to be an incorrect price or were otherwise adversely affected as a result of the outages, our Customer Support team will be happy to investigate your case and credit any accounts as necessary.

Yet again I would like to apologize on behalf of our whole firm for any service disruptions you may have experienced due to these outages. I know I speak on behalf of the entire CMS Forex team when I say that we appreciate your business and your patience.

Below we have provided the contact information for various relevant departments. Our Customer Support team remains the best department for you to contact for any claims or general inquiries.

Customer Support: +1-866-512-6739 (choose option 9)
Dealing Desk: +1-212-563-5151

Should you ever have any suggestions on how we can provide you with better service, be it a change to our business practices or an addition of a new product or service, you can always email [email protected] * and your suggestions will be reviewed by a member of the CMS Forex management team.


Sincerely,

Eugene Hawkin
Chief Operating Officer
CMS Forex

* All e-mail sent to this address will be received by Capital Market Services, LLC and is subject to archiving and review by someone other than the recipient. This communication is for informational purposes only. Any comments or statements made herein do not necessarily reflect those of Capital Market Services LLC, its subsidiaries and affiliates. Forex trading involves substantial risk of loss. Please see CMS website for details regarding all trading terms, offers and policies.

{-- End Letter --}