CMSFX... down

Why no backup USB or generators?

With CMS handling millions everyday you would think that kind of backup power would be paramount.

At least with backup emergency power for the system would give CMS time to notify all her clients they are having problems and tell us when the backup power will end. That gives us the time and control to do what ever we need with our positions. Web based trading companies should be required to have such back up.

With any industry standard datacenter, you are prohibited from having battery backups or generators in the cages. They can damage the redundant power systems in the datacenter. Of course the redundant power systems should not go down, that is a different story. Probably out of the control of the broker.

the solution is mulitple datacenters.

You know, if you look at the "Similiar Threads" section at the bottom of the posts, you will see that there have been many many threads started before about CMSFX Outages dating all the way back from July 2006. It seems that every once a while this broker's system goes down. These outage problems are not new. It's been happening for several years now. Why hasn't this broker done anything to fix them?

This time it's the power outage of the building they are in. The previous time, it was the power outage at their service provider. Why the cheap building that keeps having power outage? Why the cheap service providers who can't afford to have proper power backup? Why all the servers in the same cheap places? Is this a $$ issue or lack of proper business planning? If it's the first reason, then we are not sure if we should continue with a broker who doesn't even have the financial resources to take care of its servers.

I am giving them 1 more chance. If VT Trader goes down again for whatever reason, I am closing my account.

Happy to see another extremely pissed off client !...I feel better now I thought I was the only one

We should start yet another thread to express ourselves !

Perhaps they need a $200 million dollar fine to motivate them to upgrade.

I'm not a customer/client, but I'd be extremely pissed off.

I agree but the best "fine" they'll get is fleeing customers...I see that Jason Rogers from FXCM is looking the thread...maybe he'd like some more customers...

Oh wait....FXCM has its own little bugs as well...there's a whole thread on this...thanks to FX13...


You know what....maybe i'll just start trading at my neighbourhood's currency exchange boot...paying the half a million pips spread they charge !!!

If it happened once, I can let it go. This happens to the best of any companies. But TWO days in a row???!!! In all, this is the THIRD time since Feb. of this year not including any intermittent slow connections and disconnection to the platform. That's THREE times in FIVE months!!

The more that I think about it, I am not even sure if I should give them 1 more chance unless they can give us some specific plans on what they are going to do to solve these problems permanently.

Your are not the only one who is pissed off! Belive me! This is a nightmare!!

Today is even worse than yesterday!

I don't think we'll be trading before next week.

They really are stuck. They just sent an email to everybody explaining the situation. To make it short...they are royally screwed. They have no power in the building....and they don't have a back-up plan...so long for the good customer service....they are actually good at customer service...but they need customers to serve first...which I bet they will lose in a vengeance...

I suggest to anyone aware of this situation and trading somewhere else to look with your broker what is their back-up plan in case of emergency...if the answer is nowhere near to "We have 200 back-up servers everywhere on the globe"....then start looking for another broker.

Your day will come...today it's CMS...tomorrow might be FXCM....then DBFx...then Alpari...go figure...Prepare a back-up plan for your business

it's not unusual for datacenters to bring in big generators on the back of semi trucks and plug them in temporarily. I wonder what the problem is. sounds bad

I just started with CMSFX last week and am currently only using a demo account so I don't have much time and sweat invested (although they have a lot of my personal info http://cdn.forexfactory.com/images/icons/icon9.gif since I opened a live account). Does anyone know of a service which is built to support a 24hr market that also has quality software like VT Trader? Ideally I would like to see something that is hosted by Rackspace or another company who guarantees amazing up-time and support.

They are located in the Empire State Building, built @ 1930/31....

Such mess happened on a regular basis when I traded with them from 2003 to 2006.

Seems nothing has changed since than, a nightmare broker.

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http://www.myfxbook.com/members/pc8multifx

Thanks for your input !...In pure curiosity...who are you trading with right now ?

I'll closed my account a soon as possible. They are not serious at all! I am very disappointed with them and I did not expect that from such a serious broker house can something like this happening!

It is indeed a total mess. I'm starting to fear something worse than just a power outage. How can a power outage last more than 10 hours in any serious building...it a non-sense. What if they lost every information about our accounts...lost every trades we had running before the blackout...Or worse...what if they lie to us and it's not about an outage but instead their servers are really broken down and need to be replaced and all that mess...

A power outage....10 hours...not in New York....come on !

I am trying to understand in such an important business as forex is that they have no server at the other side of the world the way through the upgrade.

Seems like they are about to fix it...

The Website is down again...(No more cheesy "We are so sorry" message)...
When you try to log into Vt...it says "Timeout" instead of..."go shyt yourself we're out of business"...which in this case is a big improvement !

PEace

patmarch do you have a open position? I'll ask the guys on EUR/USD if it's possible to put me chart to see!