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MB Trading Futures - Introduction

  • #5,581
  • Jul 21, 2010 10:19pm Jul 21, 2010 10:19pm
Quoting angus
I had an outage on my MT4 platform during the period that's in question, but my eSig charts which get data direct from MBT servers(via eSig) were fine. Strangely though, it wasn't an outage like usual, where it just stopped, all the while displaying that the connection status was fine. It came up as "common error" on the platform where the connection status is displayed.

Same here.....
  • #5,582
  • Jul 21, 2010 11:06pm Jul 21, 2010 11:06pm
Quoting tommyd
Same here.....
Is it true that if your MT4 client isn't receiving data, you can't place a trade and thus get the Common Error message?

My MT4 charts stopped working (although my other regular account had no quote issues) for about 5 minutes today. I wasn't trading at the time anyway. About 15 minutes later, I refreshed my charts and everything was fine.
  • #5,583
  • Jul 21, 2010 11:16pm Jul 21, 2010 11:16pm
Justin - this will be my last post on this matter as I understand you are trying to make certain statements here to make sure the readers of this thread have a clear picture of what did and didn't go wrong. That is understandable as a business out in public view. Thank you for having the Metatrader Project Manager call me and try to clarify the MBT position and events. He handled himself very professionally.

I am a customer and I'm relaying to you what occurred on my end and what I was told by your help desk. I have not stated there were order problems because I did not trade during that time. I was going to trade when I started MT4 at 2:44 PM Eastern but there was missing data and I immediately restarted my MT4 and data was still missing. Then I called the help desk.

I am sure on these forums you get some rough treatment, but if you read my original post above I apologized for my negativity in advance. I worked as a broker for 7 years and ran my prop desk for nearly 10 years. I have been in your shoes and I did not respond to customers the way you have. May I suggest one thing; if you read my original post and have an open mind you will see that I am a frustrated customer that accurately posted what my problems were with MB Trading MT4. In your first response you did not even admit there were data issues. To quote you "I’m seeing full charts without gaps in Desktop and Meta in Live and Demo". You have now stated there was a problem with data. Regarding your other points I have tried to respond fairly below in blue.

Quoting jleblang

.................. during that sort of activity. It lasted less than 5 minutes..................
I didn’t turn MT4 on until 2:44 PM Eastern and the data was missing.

Quoting jleblang
.................. There are no reports of trades that we could not close or execute (just to be very clear).
I did not trade during this time and I did not suggest trades were affected.

Quoting jleblang
.................. No one is working to fix anything, nothing is down, thus there is no ETA for any repairs of anything. Please stop indicating otherwise, although I would like to know who exactly is telling you that we are currently working to fix something.
This is a forum for traders. There were posts before mine (and now after mine) indicating data was missing and I had the same problem. I picked up the phone and called your help desk to ask if there were server issues. Then, I asked the support person when the data would be back up, he said, “I do not have an ETA yet.” I had no reason to ask for a name and finished the call. I simply indicated, to other traders here on the forum, what I was told by your support desk. In your next support meeting – ask these questions and see where it goes – it may help your company provide better service. Although, as stated before, I believe you have some of the best support phone people in the business.

Quoting jleblang
................... There are reports of some people having missing data in Metatrader at that time. However, all indications are that charting resumed a few minutes later, and after that, if you right-click on the chart and hit Refresh, according to everyone that I’ve spoken to, that fills in the data and has since right after the gaps occurred. So please let me know if refreshing the chart for you doesn’t fill in the data, because it should have this whole time. ..................
Whenever data is missing on a MT4 broker I close the program and restart. Thanks for the refresh idea. If that doesn’t help, I usually look at the forum or ask another trading friend that uses the same broker or I just pick up the phone and call the support desk. Sometime after 5 PM Eastern, my missing data was restored (probably after rollover).

Quoting jleblang
.................. If anyone is still looking into anything, it might be to try to figure out why customers stopped receiving the quote data during those minutes. However, that is not an active problem or something that is pending for trading to resume. One final time: There is not a disruption in trading, this was not an outage or any type of event similar, there is no ETA to fix anything because nothing is wrong. I agree with you that people were missing chart data.
Hey – see – we finally agree on something. Again – I just repeated what I was told – don’t shoot the messenger.

Quoting jleblang
.................. I need the names of anyone that you spoke to after, let’s say, 3 pm EST that said that there was “No ETA on fixes” and what they were referring to that needed to be fixed because it simply isn’t true.
Be careful with those words Justin – that is dangerously close to calling someone a liar. You can debate the accuracy of my statements all day long but it will not change the fact of what I was told by your support desk. I’m sure you are right and they were wrong and that is good for those that have MB Trading accounts. Nevertheless, that doesn’t change what I was told. Again, have a meeting and role play with your phone support employees. I think you will be surprised at some of the responses.

With Best Regards.
  • #5,584
  • Jul 21, 2010 11:59pm Jul 21, 2010 11:59pm
Quoting pa18
Justin,

Does MBT have a compliance department? If so can you give me the supervisor name and direct telephone number please.

Not sure if I see a pattern but when I deposit funds, customer service is great, but when I start reasonable complaints, no one is around to answer me.

Pete
Pa18,

I can’t post anything like that here on the boards directly. However, if you send me a private email, I can forward it to the appropriate parties. Did you send any sort of complaint to customer service about something? The FF forums are not an appropriate place for filing a complaint as you should not give details about your own account here and just making a claim doesn’t prove anything. If you have a situation about a trade, you should call the Trade Desk immediately to rectify. Nothing you post on these forums will result in direct action, although if you private message me details, I will investigate. If you contacted Trade Desk or support and didn’t get a response OR an appropriate response, please let me know by forwarding me what you sent and I will also investigate.


[email protected]
  • #5,585
  • Jul 22, 2010 12:00am Jul 22, 2010 12:00am
Quoting angus
I had an outage on my MT4 platform during the period that's in question, but my eSig charts which get data direct from MBT servers(via eSig) were fine. Strangely though, it wasn't an outage like usual, where it just stopped, all the while displaying that the connection status was fine. It came up as "common error" on the platform where the connection status is displayed.
Angus,

That makes sense. We had no overall issues, but for some reason, some clients with MT4 experienced a chart gap for somewhere between 5-15 minutes. They are still looking at why, but as I said, it had no impact on our Desktop platform or on our quote feed to third parties like e-Signal. It was simply quotes to some MT4 clients. Very weird.
  • #5,586
  • Jul 22, 2010 6:30am Jul 22, 2010 6:30am
Quoting jleblang
Pa18,...
Justin,

My emotions were running high in my last few posts as you can well imagine.

Yes, I'm still waiting for answers from one of your staff and I sent it straight away after the spike. I can't call directly because I have a disability (speech) so I must rely on email and text, I hope you understand.

I've forwarded the email to you directly, please help me forward to the right person/s.

Thank you,
Pete
  • #5,587
  • Jul 22, 2010 7:02am Jul 22, 2010 7:02am
Quoting jleblang
Mikex,

I haven’t reviewed his trade specifically. Used to be that forex saw huge spikes like that all of the time, but we don’t see them much anymore (meaning 100 pips in a minute or so, pretty crazy). In that environment, it’s just about what bank finally gives a fill as they all scramble to move out of the way once his order fires. The system keeps trying to hit the best bid by sending a trade at that bid price..
Come on.. look at my chart i posted, there were plenty of bid prices between his stop level and the low of the move, and there were 32 seconds between the time the bid traded through his stop at 5275 and the fill at 5191. More than half a minute to fill an order pending on MB's server? Slippage, possibly hughe slippage, is understandable during fast market conditions, but 30+ seconds delay to fill a stop certainly not.
  • #5,588
  • Jul 22, 2010 9:27am Jul 22, 2010 9:27am
PiPr Pro,

If all that is true about you running a desk and being a broker, why are you clinging to MT4? You should know better. I have a feeling the only reason MBT got into this MT4 mess is to satisfy hordes of small retail kids wanting to pretend they are traders.
Their own Navigator platform is very stable, just use that.

Just my thoughts.
  • #5,589
  • Jul 22, 2010 9:52am Jul 22, 2010 9:52am
Quoting shrike
Come on.. look at my chart i posted, there were plenty of bid prices between his stop level and the low of the move, and there were 32 seconds between the time the bid traded through his stop at 5275 and the fill at 5191. More than half a minute to fill an order pending on MB's server? Slippage, possibly hughe slippage, is understandable during fast market conditions, but 30+ seconds delay to fill a stop certainly not.
Going to agree with shrike here. Very peculiar that execution would be rejected against all those higher bids..

Also, the admission that your LPs have the right to reject the order, despite displaying the bid in your ECN, is a bit disconcerting (and reminiscent of Currenex's infamous "last look"). Now I'm curious how IB would have handled this. Hotspot just had an uptick in my book..
  • #5,590
  • Jul 22, 2010 10:13am Jul 22, 2010 10:13am
Quoting fiberangel
PiPr Pro,

If all that is true about you running a desk and being a broker, why are you clinging to MT4? You should know better. I have a feeling the only reason MBT got into this MT4 mess is to satisfy hordes of small retail kids wanting to pretend they are traders.
Their own Navigator platform is very stable, just use that.

Just my thoughts.
I 100% agree. Must drive Justin crazy. Look at almost all of the discussion on this thread these days. It's constantly about MT4 when MB has one of the most stable, best platforms out there in their own platform. I can't even remember that last time Nav/Desktop was down. If there's a glitch, it's always MT4. It's old school software people. It was written back when Windows XP was cool.
  • #5,591
  • Jul 22, 2010 10:31am Jul 22, 2010 10:31am
Quoting pa18
Justin,

My emotions were running high in my last few posts as you can well imagine.

Yes, I'm still waiting for answers from one of your staff and I sent it straight away after the spike. I can't call directly because I have a disability (speech) so I must rely on email and text, I hope you understand.

I've forwarded the email to you directly, please help me forward to the right person/s.

Thank you,
Pete
Pa18,

 I can already see part of the problem. I understand what you said about not being able to use the phone. However, if you have an immediate need, the best place to start online is to use our contact page and the online chat option for MT4 support. They can get in touch with the trade desk to research the trade with you on the spot and bridge the communication. Alternatively, you can email into [color=#000000][email protected][/color] but that will not get you as fast a response.

 Here’s the issue, as you have now forwarded me the email that you sent (thank you). You didn’t do either. You sent it to a specific person on the support desk (probably because you had worked with that person in the past on something). He was off yesterday, so he is only now receiving your email. He and I will both have it looked into. Had you sent it at least into the general support queue, you would have already had a response.

 Again, to ALL, it’s important that you use the right chains of communication if you want fast answers. Best solution, phone call to trade desk. If that doesn’t work, on-line chat support to either MT4 support (in this case) or Account Support option (for Desktop issues) is next. Email is the last method I would use for something that needs to be looked at immediately, even though we reply to emails fast when they go into the general queue, something like this should be handled in real time. And don’t post it on these forums. We can’t run support based on the forums at all since we can’t verify the customer.
  • #5,592
  • Edited 11:48am Jul 22, 2010 11:31am | Edited 11:48am
Quoting egkid
Feed Back:
open 15 min chart for e/u and g/u there is something wrong with price feed
while it was 1.2750 with other brokers it was 1.2805
As i reported my feed back yesterday here and with support they told me they will fix this Gap but i checked again now and here it's 15min chart E/U
The Gap still not fixed.

No broker is perfect but we try to feed back any small thing might prevent MBT to be NO,1 broker ,We like MBT and hope to be Better in future as we believe they try to do so.Hope this issue to fix if that is possible.


Attached Image (click to enlarge)
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  • #5,593
  • Jul 22, 2010 11:44am Jul 22, 2010 11:44am
Quoting egkid
As i reported my feed back yesterday here and with support they told me they will fix this Gap but i checked again now and here it's 15min chart E/U

No broker is perfect but we try to feed back any small thing might prevent MBT to be NO,1 broker ,We like MBT and hope to be Better in future as we believe they try to do so.Hope this issue to fix if that is possible.

Thanks
Hi-

I'm confused on your post (just a language issue I think). Are you saying that you thank them for fixing the problem, or are you saying that you are still showing a price gap in that chart (which is what it looks like)? Here's my EURUSD 15-minute including that period yesterday. It filled in about 15 minutes after the incident. Have you refreshed your chart?
Attached Image (click to enlarge)
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  • #5,594
  • Jul 22, 2010 11:51am Jul 22, 2010 11:51am
Quoting wannatradefx
Hi-

I'm confused on your post (just a language issue I think). Are you saying that you thank them for fixing the problem, or are you saying that you are still showing a price gap in that chart (which is what it looks like)? Here's my EURUSD 15-minute including that period yesterday. It filled in about 15 minutes after the incident. Have you refreshed your chart?
Hi
As you can see still have the gap in my chart with e/u
  • #5,595
  • Jul 22, 2010 12:14pm Jul 22, 2010 12:14pm
Quoting fiberangel
PiPr Pro,

If all that is true about you running a desk and being a broker, why are you clinging to MT4? You should know better. I have a feeling the only reason MBT got into this MT4 mess is to satisfy hordes of small retail kids wanting to pretend they are traders.
Their own Navigator platform is very stable, just use that.

Just my thoughts.
Fiberangel - your thoughts are very much appreciated. Even though I ran a desk/brokered for nearly 17 years doesn't mean I am the authority on MT4, although I can use it well. So, I don't necessarily know better.

We had NASD/FINRA regulations 3030 through 3050 against us where the firm had to exert compliance diligence on outside activities of an employee to verify no trades were taken against firm/client interests. This limited my ability to trade with outside systems like MT4 / Ninja (forex / futures).

I at least knew better than to jump in with my larger assets when I left the firm in December so all this live trading on different systems has been instructional. Thank you for the Navigator hint, all information is appreciated. Although, these guys are trying to offer a good service on this thread, so maybe PM is more appropriate. Thanks again.
  • #5,596
  • Jul 22, 2010 1:23pm Jul 22, 2010 1:23pm
Quoting shrike
Come on.. look at my chart i posted, there were plenty of bid prices between his stop level and the low of the move, and there were 32 seconds between the time the bid traded through his stop at 5275 and the fill at 5191. More than half a minute to fill an order pending on MB's server? Slippage, possibly hughe slippage, is understandable during fast market conditions, but 30+ seconds delay to fill a stop certainly not.
I don't think the question is whether there were bids, the question is whether the bank was still taking fills in a fast market as the orders were routed to them. A bid on a chart doesn't prove an execution.
FXChant Singing the World of Forex
  • #5,597
  • Jul 22, 2010 9:58pm Jul 22, 2010 9:58pm
With all these little MT4 issues popping up (all of which I have experienced but was not horribly affected by) and everybody always saying "use Navigator, it doesn't have these problems"...I've decided to give Nav Pro another whirl. I opened a Nav demo account a while back but haven't used it much...but I'm now running into two issues...

1. I have never been able to make a trade on my Nav demo, gives me the message that the account is for viewing only. When I log in the MBT website it shows my account active.

2. For some reason all my charts and market depth windows etc are blank. No candles, no volumes, no prices. Only the FX board seems to work for some reason. When I first installed Nav Pro a few weeks ago it worked fine. I've tried reopening charts, switching accounts, opening different charts etc...but they all come up blank.


I tried uninstalling, deleting the "MB Trading" program folder, then reinstalling...but the problem persists. Anyone else experience this?

Jack
  • #5,598
  • Jul 23, 2010 12:12am Jul 23, 2010 12:12am
Is it possible to provide liquidity inside the spread with MB Trading? Say best bid is 1.40075 and best ask is 1.40085, I place a limit sell at 1.40080; shouldn't I fill any market buy orders that come in? When I've tried this on the demo my limit order isn't filled until the bid price rises to my limit sell price(which is no more advantageous than if I had waited for the bid to get there and then sold at market). For this to occur, wouldn't it have to be that no market buy orders were placed, and some one set a buy limit at 1.40080? Is this because I'm on demo, or do I have the entire concept wrong?
  • #5,599
  • Jul 23, 2010 12:39am Jul 23, 2010 12:39am
well you know what they say, you get what you pay for, so stop crying, $400 to open a ECN account im not trying to promote any broker but PFGBEST MT-4 ECN PLATFORM is much stable.
  • #5,600
  • Jul 23, 2010 1:52am Jul 23, 2010 1:52am
A friend just send me a pic for MBTF
Time zone GMT+8


http://ecceyw.blu.livefilestore.com/...9%E8%AF%AF.JPG
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