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FXCM active trader web price lag & slippage

  • #21
  • Jul 18, 2010 2:06am Jul 18, 2010 2:06am
Quoting cloggie
FX13,

I took a closer look at AT after having seen your complaint and noticed the same problem. I am going to look into it some more when the markets open on Sunday and compare closer to my other brokers.

I run my trading on 2 dedicated 100mb lines with a 50mb backup on 3 Z600 workstations with dual Xeon's at 2.27Ghz each and 16GB of RAM. I use one Z600 as a dedicated order terminal with just AT running when I use FXCM as broker. There is no way that my CPU is overloaded just running AT on it on its own 100Mb line
Well, by the sound of it there is plenty of headroom on your hardware.

This will be interesting!
Shall by interested in your findings.
Minesweeper target: 284
  • #22
  • Jul 18, 2010 11:17am Jul 18, 2010 11:17am
Quoting >Apocalypto<
Just, another fine find showing that YES FXCM are nothing but a slap shop built on fast marketing.

Here we have posted proof they slip their clients, good old Jason comes in with typical dribble.. sorry Jason this time the facts show what's happening and there's no amount of slick sales spin you can dish up to defend the pricing and execution.

By the way I loved the reason you made about this happening due to clients CPU.... LOL, please Jason computers have evolved a little since 1990! LOL what a good one!

[i]NDD STP is now slipping...
Just to point it, this plateform is one year old as I saw in news releases & FXCM own forums. So do you think they didn't saw this before?

I'm mad over FXCM as they are hiding information & don't have any respect for customer informing them & moving them from their unreliable plateform.

Active trader Web IS NOT RELIABLE. & FXCM now knowledge that ( under some conditions as usual )

Regards
13
Brokers are angels
  • #23
  • Jul 18, 2010 12:10pm Jul 18, 2010 12:10pm
Hi What platform have you found that provide reliable excuation? I also use FXCM and Ninja Trader for Charting.

Regrads

TraderEdge
Tom Newman (Trade a Wave)
  • #24
  • Jul 18, 2010 3:12pm Jul 18, 2010 3:12pm
Quoting Traderedge
Hi What platform have you found that provide reliable excuation? I also use FXCM and Ninja Trader for Charting.

Regrads

TraderEdge
Hi,

Notice we are talking here about Active trader platform WEB, which rely on FXCM raw liquidity price feed & charge a commission on each trade like ECN, not the micro neither the standard edition.

On the raw price feed the web trading platform is unreliable but "seem" that moving under tradestation 2 ( a desktop trading application under windows) with same price feed/ condition resolves the issue.

Regards
13
Brokers are angels
  • #25
  • Jul 18, 2010 9:15pm Jul 18, 2010 9:15pm
Quoting fx13
Notice we are talking here about Active trader platform WEB
Why would you seriously trade through a web browser interface anyway, when there are other ways that would provide a more robust connection, including even MetaTrader?
  • #26
  • Jul 19, 2010 3:42am Jul 19, 2010 3:42am
Quoting Hyper
Why would you seriously trade through a web browser interface anyway, when there are other ways that would provide a more robust connection, including even MetaTrader?
Hi,

This is the only official palteforme they offer.

Regards
13
Brokers are angels
  • #27
  • Jul 19, 2010 3:45am Jul 19, 2010 3:45am
WHO renamed this thread from

FXCM price lag & slippage to

Broker price lag & slippage


.

Who is trying to be kind here with FXCM?

13
Brokers are angels
  • #28
  • Jul 19, 2010 8:38am Jul 19, 2010 8:38am
Quoting fx13
WHO renamed this thread from

FXCM price lag & slippage to

Broker price lag & slippage


.

Who is trying to be kind here with FXCM?

13
Same thing happened with a thread I started, broker name got removed > probably because they are sponsors on this site
  • #29
  • Jul 19, 2010 8:41am Jul 19, 2010 8:41am
Quoting fx13
WHO renamed this thread from

FXCM price lag & slippage to

Broker price lag & slippage


.

Who is trying to be kind here with FXCM?

13
exactly what i was thinking?
  • #30
  • Jul 19, 2010 9:36am Jul 19, 2010 9:36am
Quoting >Apocalypto<
exactly what i was thinking?

FXCM sponsors FF, can't upset the applecart now can we?
  • #31
  • Jul 19, 2010 9:52am Jul 19, 2010 9:52am
It is a no brainer who changed it...
  • #32
  • Jul 19, 2010 11:56am Jul 19, 2010 11:56am
Quoting fx13
Hi,

This is the only official palteforme they offer.

Regards
13
Isn't Trading Station 2 the official platform? A web browser interface for active trading doesn't make sense. Web browsers are not designed for timely reception of data (e.g. when you download a file in your web browser, it doesn't matter much whether you get some data a few seconds late, as long as you eventually get it in the end). So I'm surprised that you chose to use a web interface over Trading Station 2 in the first place.
  • #33
  • Jul 19, 2010 12:39pm Jul 19, 2010 12:39pm
Quoting Hyper
Isn't Trading Station 2 the official platform? A web browser interface for active trading doesn't make sense. Web browsers are not designed for timely reception of data (e.g. when you download a file in your web browser, it doesn't matter much whether you get some data a few seconds late, as long as you eventually get it in the end). So I'm surprised that you chose to use a web interface over Trading Station 2 in the first place.
Hi,

It's their choice. Trade station is not the official platform. You must request it for the raw feed.

I agree with you web browser is not the best choice even if it relies here on flex/flash.

13
Brokers are angels
  • #34
  • Jul 19, 2010 12:57pm Jul 19, 2010 12:57pm
Quoting fx13
Hi,

It's their choice. Trade station is not the official platform. You must request it for the raw feed.

I agree with you web browser is not the best choice even if it relies here on flex/flash.

13
It's traders choice. Traders can request the active trader setup on the Active Trader platform, FX Trading Station II or even MT4.
  • #35
  • Edited 3:15pm Jul 19, 2010 1:40pm | Edited 3:15pm
Quoting Jason Rogers
It's traders choice. Traders can request the active trader setup on the Active Trader platform, FX Trading Station II or even MT4.
Hi jason,

I never heared before about ATG on trade station before the issue got raised. All I see on FXCM ATG web platform & demo on Web platform.

See below


Aslo notice no CPU requirement neither any warning about the platform.

Update: please for the traders using ATG web, did you ever heared that it worked on TS 2 before? Please give Jason your feedback.

Hope this helps
13
Attached Image (click to enlarge)
Click to Enlarge Name: fxcm atg.jpg Size: 166 KB
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  • #36
  • Jul 19, 2010 11:36pm Jul 19, 2010 11:36pm
Quoting fx13
I never heared before about ATG on trade station before the issue got raised. All I see on FXCM ATG web platform & demo on Web platform.
You are right actually, from that page it seem like the web platform is the default platform for the Active Trader account type, as it even has "Web based platform" as one of the key points. It's a bit strange that they would advertise this as one of the strong points, as web browser interfaces are usually not as efficient, flexible and powerful as a standalone desktop application. Only those who don't know this would choose to use a web interface over other platforms for active trading.
  • #37
  • Jul 20, 2010 6:00am Jul 20, 2010 6:00am
Hi,

Just an update got this email from FXCM yesterday ( check attached image too):

Quote
I fully appreciate your support and I appreciate your attempt to offer valuable feedback. However, at this time you are creating more harm than good as your statements are not factual. If you wish to continue testing the product I suggest you do it in a demo environment. Additionally to simplify the process we are putting your account on the normal price structure for an account your size, “retail spreads”.

Please continue to ask questions as they come.

VP FX Sales
Active Trader...

( Notice I removed personal email/ information from quote & email).

I said before I had a small account there. I would not even qualify for active trader condition. I was in fact invited gracefully by FXCM to test ATG. I added some funds there to get it working. So I was not filling balance requirement neither volume. It was not a problem until I raised last issues.

Also I got yesterday a call from FXCM product manager he was very upset that I'm sending stuff to forums. I was supposed to send all feedback to support. Any FXCM customer know how their support can kick you back when you raise unusual issues, it was the case I sent first the lag issue to support & they denied any problems before I got moved to FXCM Trade station 2.

He said over the phone that he will closed the ATG Web account ( no more funds there), I said no why you will close it as this move is only to kick me out & shut down comments? I even agreed to post him my questions first & I did. I even shut down a video I prepared on youtube to show him first. I even had a screenshot that show CPU noit spiking while active trader platform had problems. In return he asked either I put in 15k$ to fill minimum deposit requirement or he will shut the account. I refused of course will never EVER trader under that web platform after what I got.

Second move from FXCM was against the Raw feed under tradestation 2 account, it was moved to standard accounts spread so I can no longer compare neither post screenshots.

So FXCM priority is shutting the noise about this story. What I expected in a perfect world would

1. FXCM apoligies for the mistake ( they issue a statement let's say that's done)
2. inform all customers for the issue ( not done until today)
3. Run automatic audit & automaticly fix any losses that a trader had due to this lag/ slippage issue.

That's for me assuming it. Not putting again the burden on traders & try thru Public relation to unwind the storm. I even was accused over the phone that I'm doing this for my self. I have big sens of ethic & I work from time to time for a local news paper here. I never gained friends like that neither inflated my ego! Even it harmed me as I lost business, all I seeked was the truth.

There are also another issue there is not ONLY ONE RAW price feed within FXCM. that's crazy as this is supposed the main price feed. For FXCM it's not an ISSUE. Did you ever heared that they had more than a RAW price feed. Seem the second Raw feed under Trade station 2 better but they are not the same. Really strage will post later a video about it to show the difference.

Aslo you can watch here price lag in action ( recorded yesterday after FXCM said will fix the issue over the week end!):
http://www.youtube.com/watch?v=FM0lhS1la4c

Issue seem related to CPU spikes but not to charts ( as I never run charts ), Issue will remain after cpu spike as you can check in screen shot.

PS: I got identified here as I made the mistake to sign my post using name here for 5 min & Jason got the infos. I removed it too late.

PS2: No guys they didn't respond to my 500k$ settlement offer .

Hope it helps
13
Attached Image(s) (click to enlarge)
Click to Enlarge Name: fxcm atg scrn2.jpg Size: 415 KB
Click to Enlarge Name: email from fxcm.jpg Size: 253 KB
Brokers are angels
  • #38
  • Jul 20, 2010 8:24am Jul 20, 2010 8:24am
Quoting fx13
I said before I had a small account there. I would not even qualify for active trader condition. I was in fact invited gracefully by FXCM to test ATG. I added some funds there to get it working. So I was not filling balance requirement neither volume. It was not a problem until I raised last issues.

Hope it helps
13

Let me get this straight, you were given a test account to try out and one of the conditions was giving them feedback on any problems. And because you didn't like one of their responses, you thought it best to go public?

And yes, it does help.... helps a lot. Is 13 your age?
  • #39
  • Jul 20, 2010 8:47am Jul 20, 2010 8:47am
Dear Trading Community,

I would like to provide one final statement regarding the issue at hand. Our goal in helping anyone through the forums is to help with any problems that you are encountering, and find the quickest means to correct the issue. This is regardless of whether it is due to a technical issue on FXCM’s side or something specific to how the platform is operating on your own computer. To everyone on the forum who has encountered a problem while trading and allowed us to help rectify the situation, I thank you.

There is one last comment I would like to address.

Quote
PS: I got identified here as I made the mistake to sign my post using name here for 5 min & Jason got the infos. I removed it too late.

PS2: No guys they didn't respond to my 500k$ settlement offer

In dealing with the situation at hand, FX13 is correct in that the only reason we were able to get in touch to discuss the technical issue occurring with the web platform on his computer was due to a mistake in him posting his name on the original post which he then removed. Therefore I question his true intentions regarding this situation and whether he truly wants us to investigate the problem occurring with his setup to help solve the problem. Until then, FX13 is welcome to use a demo account we provided in order to provide feedback and help us troubleshoot what he is experiencing.

While we cannot go into details regarding any clients account due to our privacy policy, we will work in good faith to make sure the community knows any important information when a problem does appear. Please feel free to review what we have identified from the handful of traders that have contacted us and worked with us to troubleshoot the problem http://www.forexfactory.com/showpost...75&postcount=5 .

Kind Regards,

Jason
  • #40
  • Jul 20, 2010 9:17am Jul 20, 2010 9:17am
Quoting Jason Rogers
Dear Trading Community,

I would like to provide one final statement regarding the issue at hand....
Hi Jason,

We didn't only get in touch. I got kicked out of ATG. It would not cost you big bucks leaving me there. But you don't like me posting that stuff it's the point.

You retaliate after my posts wow you are finally fixing something.

Now you say the issue is only caused by me & at my side. So how you detected it? Your support after many requests moved me to TS2 & told me on the phone there was a BUG.

So now I'm the pearson of bad faith. If we don't bend to your statement & fight back the fact that you are hiding more what you are saying.

Let me remind you this issue was unknow to public before I got it here. It's a fact ( now it's only happening within only a customer ME). Other facts you state that TS2 is publicly supporting ATG but you didn't reply when I showed you nothing about that on your website.

Reminder, I agreed yesterday to post all infos I had & questions in good faith as long you keep that access open. I shut down youtube video to get comments first in a good faith. But When I emailed you about video, your product manager immediatly shut me down.

Check here email from ATG manager informing me so kindly he is shutting me down.

AS I said before
Quote
So FXCM priority is shutting the noise about this story. What I expected in a perfect world would

1. FXCM apoligies for the mistake ( they issue a statement let's say that's done)
2. inform all customers for the issue ( not done until today)
3. Run automatic audit & automaticly fix any losses that a trader had due to this lag/ slippage issue.

Hope it helps
13
Attached Image (click to enlarge)
Click to Enlarge Name: email from fxcm.jpg Size: 253 KB
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