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MB Trading Futures - Introduction

  • #5,501
  • Jul 5, 2010 12:44am Jul 5, 2010 12:44am
Hi Justin,

What about mt4 mobile?

I'm deciding to purchase a key from MetaQuotes but if MbTrading have a plan to offer the mobile version of mt4 to their clients free of charge, I'm going to wait and save 45$.
  • #5,502
  • Jul 5, 2010 7:48am Jul 5, 2010 7:48am
Hi all, great thread here. I have a question about the navigator pro charts. Is there a way of getting more detailed prices on the right axis? What i mean is on a daily chart i will have only three prices displayed on the axis. The increments are very large. When I drag the axis down it squashes the candles too much. Also I was wondering if when you draw a line it can display its price value in the axis. Thanks in advance.
  • #5,503
  • Jul 6, 2010 7:10am Jul 6, 2010 7:10am
justin,
why not the representative for trade of the MB can not serve on the live online chat,but the customer must call in.If the representative can fix the order on the live online chat,the problems are solved.

Quoting kennyhubbard
Hi Jack,



Nope this is not correct.....we are not talking about a simple bad fill here and some slippage. We are talking about their systems not coming back from rollover and your open trades being locked out of the system. The stops are completely ignored and the ONLY way out of the trade is to phone in when you eventually see the problem.

In theory you are correct about it being possible at all brokers, however, I am not experiencing this at my other brokers but I have experienced it several times at MB Trading.

I think the message here...
  • #5,504
  • Jul 6, 2010 8:04am Jul 6, 2010 8:04am
justin,
It seems that some other customers encounter the same problems in other forex forum.The quote of the Navigator delay compared to the MBT MT4 and the quotes of some other broker.so many customers of MB use the quotes of other brokers and place the orders in Navigator(the price showed has some delay).and it works well.hope you can look into the problems.


Quoting Fudomyo
hi Justin,

I'm still having problems with the Navigator Bid/Ask displaying different prices from current market price. I downloaded Navigator Pro to see if possibly the new software would not have this issue, but it's doing the same thing.

Here's a sample screenshot. Tradestation and MBT MT4 are 135.07 and Navigator is 134.86. (I included a bmp in case the jpeg isn't clear enough to read)

Were you able to find anything out yet why they would be out of sync?

I have a very fast processor with 2GB of ram, so it's not that my computer can't run...
  • #5,505
  • Jul 6, 2010 11:13am Jul 6, 2010 11:13am
Quoting grandaevus
Hi Justin,

What about mt4 mobile?

I'm deciding to purchase a key from MetaQuotes but if MbTrading have a plan to offer the mobile version of mt4 to their clients free of charge, I'm going to wait and save 45$.
Grandaevus,

At the moment, we have no plans for MT4 mobile.
  • #5,506
  • Jul 6, 2010 11:13am Jul 6, 2010 11:13am
Quoting kendi
justin,
why not the representative for trade of the MB can not serve on the live online chat,but the customer must call in.If the representative can fix the order on the live online chat,the problems are solved.

Kendi,

There are too many security issues related to taking information over Chat. We do a lot of Chat support, but we cannot handle live trade issues over Chat. This is for the security and protection of customers.
  • #5,507
  • Jul 6, 2010 11:19am Jul 6, 2010 11:19am
Quoting djmartymac
Hi all, great thread here. I have a question about the navigator pro charts. Is there a way of getting more detailed prices on the right axis? What i mean is on a daily chart i will have only three prices displayed on the axis. The increments are very large. When I drag the axis down it squashes the candles too much. Also I was wondering if when you draw a line it can display its price value in the axis. Thanks in advance.
djmartymac,

I don't believe there is currently a way to do either of your request. Prices only appear on lines associated with trading such as your stops or limits. Obviously you can use the cursor window to quickly determine prices on the charts, but I understand the need for more information on the Axis. I'll submit a request for this.
  • #5,508
  • Jul 6, 2010 6:25pm Jul 6, 2010 6:25pm
Also a line corresponding with the curretn price would be handy. Thanks for the quick reply Justin, keep up the good work.
  • #5,509
  • Jul 7, 2010 7:13am Jul 7, 2010 7:13am
justin,
This is a serious problem,"ghost orders" is terrible.Furthermore,it seems that only MBT has the maintenance time that alway cause problem,such as the orders lost or the odd summary balance etc.It seem that the customer is in the dangerous situation every day.
Quoting Brunite
Beyond no connection.....in my case......I have several OPEN POSITIONS that I did NOT place. A few associates of mine have the same issue.

Justin.....can you explain this??
  • #5,510
  • Jul 7, 2010 7:37am Jul 7, 2010 7:37am
I think the order representative of MBT should serve the live online Chat,so that the "place or modify an order" can be process at the live online help,but not must call in.
Quoting egkid
Hope things be fixed in the morning it's late here and i must go sleep have work after few Hours
  • #5,511
  • Jul 7, 2010 7:58am Jul 7, 2010 7:58am
the terrible "ghost orders",many customers encounter the same situtation.
Quoting tommyd
My account is currently showing 2 open trades that I did not place, again, short G/U from .4813 area...

This morning the trading desk closed 2 longs that I did not place......
  • #5,512
  • Jul 7, 2010 8:31am Jul 7, 2010 8:31am
it seems that happen at the high volatility time,some customers look at the quote of other bokers and place the order at navigator(although it shows the delayed quotes,it can place the right orders. )

Quoting shrike
There was quite some lag on the quote-server during the NFP-release. Price was 10 to 15 seconds behind other data-feeds, misrepresenting market-price for more than 20 pips at some points. Also, crossed quotes all over the place (-20 pip spread sometimes). Rather messy. 3 minutes after the NFP-release it went back to normal.

Justin: can you check that out? It should be possible to improve on that - a lag of 10 to 15 seconds sounds like the quote servers (or atleast the one i was connected to) are overstressed.
  • #5,513
  • Jul 7, 2010 9:02am Jul 7, 2010 9:02am
Quoting therefor
the terrible "ghost orders",many customers encounter the same situtation.
Ghost order issue was already addressed. It was created by the issue on 6/16. It isn't a regular issue.
  • #5,514
  • Jul 7, 2010 1:52pm Jul 7, 2010 1:52pm
As promised the other day, here are screenshots from our live MT4 admin servers. As you can see, everything about the deal desk functionality (spreads and deviations for Instant Executions, default spreads, freeze levels, and parameters about how far from the market stops and limits have to be placed) are all turned off or set to zero.



If anyone has any questions, let me know.
Attached Image (click to enlarge)
Click to Enlarge Name: admin serv 2.jpg Size: 83 KB
Attached Image
  • #5,515
  • Jul 8, 2010 7:51pm Jul 8, 2010 7:51pm
I wonder if there is possible to have setting for SL predefined in MT4 and target as well.
  • #5,516
  • Jul 9, 2010 7:27am Jul 9, 2010 7:27am
Your MT4 environment is totally unstable recently, always have problems closing positions (take 10+ sec to close), SL don't get filled immediatedly, etc. This is not my own, other friends also encounter these issues. It's totally different experience compare before. Is that your server got loaded due to surge amounts of new account?

This is very important for intra-day short-term trader, I hope you guys could solve it as soon as possible.

p.s: don't tell me to transfer to NAV platform. If that's the case, why bother offering MT4 package at first.
  • #5,517
  • Jul 9, 2010 9:16am Jul 9, 2010 9:16am
Quoting Zkf
Your MT4 environment is totally unstable recently, always have problems closing positions (take 10+ sec to close), SL don't get filled immediatedly, etc. This is not my own, other friends also encounter these issues. It's totally different experience compare before. Is that your server got loaded due to surge amounts of new account?

This is very important for intra-day short-term trader, I hope you guys could solve it as soon as possible.

p.s: don't tell me to transfer to NAV platform. If that's the case, why bother offering MT4 package at first....
Don't switch to Nav if you don't want to (never mind that it's the better platform) but I have learned a trick for stuff I do in MT4. Download Nav (Desktop) and log into your Meta account with it. If you have trouble with an order in Meta, jot down the order ID and also take a screenshot of the Orderbook in Nav in terms of messages that you see about that order. Send it into them and they can track pretty quickly what might be causing a delay. Remember that even though you have a Meta account, it's really a Nav account that allows you to use Meta as the GUI. The messages about orders and what their status is are much better in Nav than Meta. So use Meta if you prefer but run the Nav logged into that account at the same time anyway.

Just telling them that you had an order problem without giving them an order ID and some details won't help. That's a needle in a haystack.
  • #5,518
  • Jul 9, 2010 9:57am Jul 9, 2010 9:57am
Quoting Zkf
Your MT4 environment is totally unstable recently, always have problems closing positions (take 10+ sec to close), SL don't get filled immediatedly, etc. This is not my own, other friends also encounter these issues. It's totally different experience compare before. Is that your server got loaded due to surge amounts of new account?

This is very important for intra-day short-term trader, I hope you guys could solve it as soon as possible.

p.s: don't tell me to transfer to NAV platform. If that's the case, why bother offering MT4 package at first....
Zkf,

Wannatradefx is correct. Your message doesn’t help as we don’t have reports of issues related to specific trades. If you can get me an order ID (send via private message or email please) either now or if you experience it again, I can have it researched. Even better if you can look at the message details in Nav as wanna suggested. He’s right, the messaging there is much better and can help you (and us) a great deal. I’ve checked with the support team and other than the issue on June 16, we don’t have any unusual reports that would suggest a pattern of problems, so please send me details.
  • #5,519
  • Jul 12, 2010 2:54am Jul 12, 2010 2:54am
thanks, I will take notes of it.
  • #5,520
  • Jul 12, 2010 2:33pm Jul 12, 2010 2:33pm
Justin,

Any news on mobile platform, when will it be available? Do you have any plans to make an Android app, it shouldn't be very difficult? Something simple like oanda has, with quotes, simple charts and order entry?
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