VPS from CNS

I have VPS from CNS. The changed their techonology from Parallels to Hyper-V. After the change, the dashboard and other links to manage the container is completely lost/destroyed. They have been saying for more that six months that they are working on installing and setting up new dashboard for managing the Hyper-V container.
As of today, still waiting for the new console. Has anyone using VPS with CNS and having the same issues?

Yes I have same issue,they are sayind for six months that the problem will be fixed in a few weeks.

Doesnt sound like a very reputable company...

Are you not allowed to leave for some reason?

Im also in the market for a few vps. Thanks for helping to make the list shorter

Hello,

It is true after dropping Parallels we had to build a new control panel in-house. The new platform is hyper-v, but there is no commercial control panel available for it (like Parallels has available for Virtuozzo). We have been accomidating subscribers through our helpdesk with any needs 24/7.
Our support is second to none. If you are a CNS trader and have opened an emergency support ticket in the past then you already know what I mean. Our average time to a resoluion is 3 MINUTES - and that is RESOLUION, not just a response.

We are a 15 year old provider with subscribers in over 120 countries. Our services are backed by a 30 day money back guarantee - quite reputable by any definition.

Keep in mind the control panel has absolutely no affect on the VPS. And when the new CP is up, it will have the following features:

SMS alerts when your VM has a double login or is low on resources
switch between 32 or 64 bit OS (this is a full reinstall however)
resource graphs of RAM and disk usage, so you can see what your EA's are doing when you're not logged in

There is also a windows application you can run on your home PC to monitor your VM and do much of the same functions that you can in the CP.

and more

The CP is nearly up but we have had some bugs and they must be worked out before it is taken live. Currently the graphs are being made more presentable.

Once again, this has absolutely no affect on the performance of the VM. In fact, no control panel - including our new one - can ever give you real time statistics because it would bog down the VM with all the requests for resource updates. The best way to check resources is ALWAYS going to be in the task manager, and that goes for any VPS for the same reasons.


And to boot, we have the best latency of any vps provider that I am aware of. we recently started a new page where we are gathering latency statistics from other providers. It is at www.ForexVPSLatency.com

If you need any support, please visit our helpdesk and open a ticket. I am confident you will be surprised by the speed of your resolution. It's always been the best of any provider, PERIOD!

What Barry says is true, Im sorry, but I think that in my prevous post I have explained in the wrong way . My complaint was only about the control panel And the response for CNS "we will fix it in a few weeks"

I have a VPS from commercial network services from a year and works ok and their support service is quick and efficient. Im glad with them and I will remain with them.

Barry,
Before you moved to Hyper-V didnt you know that control panel will be an issue. even then you moved to hyper-v?

Hello,

We advise that the HV CP is not completely up in the green box on our current control panel, but it has not been a big concern in the past because it has no affect on the VM's and our support is probably faster than most people take to login to the old CP anyway. I will definitely agree we are taking longer than we wanted to make the new CP public, only because we want it to be perfect. However, I realize no CP is perfect and it will be something we will always continue improving even after it is deployed. In fact there are already more new features planned for development after it is deployed. We have discussed taking it live now as-is and are very likely to do that.

Moving off parallels was mandatory. They started having stability issues that Parallels was simply unable to resolve - that DID affect traders and we we will simply have none of it - EVER. Maintaining a high QoS will always be the #1 priority. Hyper-V has been extremely stable.

I looked at your ticket history and do not see anything from you in over 30 days. If you need assistance then please visit our web site, click "technical support" at the top and then "submit ticket". The helpdesk is staffed 24/7. I know you already know this because you have in fact submitted tickets before.

I see you have been a subscriber since September 2008 and continue to this day. I have reviewed your ticket history and found your last ticket you requested a migration of your VPS from our UK datacenter to NYC. This is not something that can be completed in minutes because it is literally moving your VM and all it's data between DC's and mounting it. I do see it was completed and there have been no tickets from you since.

Your last ticket before that asked for a VPS reboot, which was completed and you received a response in less than 4 minutes. (keep in mind you can reboot the vps by start->shutdown->restart). Before that you asked about a JForex platform, which was also responded to (this time by me) in 6 minutes. A time before that you sent in a ticket because you could not connect. We did take a few extra minutes to trouble shoot and found you were consuming more RAM than you have available in your subscription and responded to you in six minutes with a resolution. I imagine that it's not too much of a problem because you have maintained your services with us. In fact, the timing of your message is what I would call "interesting" given the activity on this board.

I went ahead and reviewed your VPS as it is right now and found it is operating perfectly. You do have 11 pending windows updates. As you know, we will no longer force a reboot on you to install these as we had to with Parallels Virtuozzo. But you should click on the yellow shield and install them as soon as you are able. Some of the pending updates are very important MS security updates. Keep in mind most windows updates will prompt you to reboot the VM, so you should complete this outside trading hours. You can also have us configure the VM to install updates and reboots automatically at a time specified by you. Most traders do not want this, so it's not the default configuration.

And speaking of security, we are the only provider to include two-factor authentication FREE. You can read about it here. It's something I highly recommend given you are hosting your platform on the Internet.

In any case, if you are not happy then please open a ticket. I will be happy to cancel your service and refund the current month subscription, which is due to renew May 16th. I will also see if we can speed up the windows CP application (it has not yet been given a name- can anyone think of one??). It is essentially a windows program you can install in your PC and do the same functions as the CP. Although the resource monitoring is a little faster than any CP ever could be.

Barry: how much latency from your NYC location to oanda (fxtrade.oanda.com) ?Its missing in your latency link..

So http://www.commercialnetworkservices.com/ really is your website?

I looked around it last night. Its pretty outdated, dont you think? Looks like it hasnt changed much in the past 15 years you have been in business. I cant even click your logo to go back to the homepage and the date hasnt even been changed at the bottom of the page to 2010. I believe that can be done automatically with a simple script cant it? That is a shame because you really sound like you know what you are talking about but if a company cant keep their website updated then I can only imagine what else is not up to date.

Shrike: We have a real-time looking glass where you can check latency from any of our datacenters to any IP here: http://helpdesk.commercialnetworkser...barticleid=182

I ran a trace from our NYC DC and to fxtrade.oanda.com it is ~6ms before it dies. I pasted the trace below. I believe the next hop is their firewall, so that would take the latency to 5 or 6ms. They probably have ICMP blocked or it's the wrong IP.

traderjai_inhi: You are right. we already hired a web design company a few weeks ago to move the content into a new CMS system and pretty it up. (we have zero "design" skills in-house, that is more of an art than a science) Our site has been redesigned maybe twice in the lifetime of the company. A flashy web site has never been a priority though. It's always been about the service and the technology. I realize it needs to be given a new look and fully agree with you.

We maintain all the information you are looking for at our helpdesk, where you will find up to date KB articles, downloads and such. the main site has historically just been a sales tool. our sales continue to set records just about every month back to back for the past few years, so it was not ever made a real priority. Even still we are moving to a CMS system from a static HTML type site. This will allow for it to be kept current through a simple database back-end.

and here is the trace from our NYC DC

Tracing route to fxtrade.oanda.com [216.12.138.206]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.3.1.253
2 <1 ms <1 ms <1 ms 64.90.181.114.static.nyinternet.net [64.90.181.114]
3 1 ms 4 ms <1 ms cs-nyi-gigalan-193.nyinternet.net [64.147.101.193]
4 5 ms <1 ms <1 ms nyi-lga.b.dca2.us.above.net [64.124.193.83]
5 1 ms 1 ms 1 ms ge-3-2-0.mpr2.lga5.us.above.net [64.125.27.66]
6 7 ms 9 ms 14 ms ge-1-2-0.mpr2.lga5.us.above.net [64.125.29.58]
7 5 ms 5 ms 6 ms so-1-2-0.mpr2.dca2.us.above.net [64.125.26.109]
8 6 ms 5 ms 8 ms xe-0-3-0.cr2.dca2.us.above.net [64.125.29.25]
9 5 ms 5 ms 7 ms xe-0-1-0.er2.dca2.us.above.net [64.125.27.29]
10 6 ms 6 ms 5 ms xe-1-1-0.mpr4.iad1.us.above.net [64.125.31.117]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.

Barry: if ICMP is blocked you can use tcping, just FYI.

true but it's not installed by default...

it is a great idea though. our looking glass traces from the gateway routers, so no chance installing it there.


PS:

Probing 216.12.138.206:443/tcp - Port is open - time=6.753ms
Probing 216.12.138.206:443/tcp - Port is open - time=6.934ms
Probing 216.12.138.206:443/tcp - Port is open - time=6.919ms
Probing 216.12.138.206:443/tcp - Port is open - time=7.237ms
Probing 216.12.138.206:443/tcp - Port is open - time=6.845ms
Probing 216.12.138.206:443/tcp - Port is open - time=6.905ms
Probing 216.12.138.206:443/tcp - Port is open - time=6.684ms

thanks!

Besides the issue with the control panel my experience with them is as Barry mentioned on this thread. I run EA’s on their San Diego and London server and the response time is excellent in case you encounter any issues.

I'm on the UK server of CNS since Nov.2009, no downtime, flawless performance.

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http://www.myfxbook.com/members/pc8multifx

Barry,

I am new to the VPS world. Can you help me with some basic info.

1. I talked to a rep at ForexVPS and basically he said that running the mt4 on their server remotely from my home pc is just like having the mt4 on my own pc save for the delay in space/time between them. When I exchanged a message with you once before, correct me if I am wrong, you said the service was of little value to non-automated traders. From my perspective to put a SL on the server, whether automated or manual, and to have it fired from there is a great advantage. So what did you mean exactly?

2. My second question is when viewing the vps based mt4 from my home PC does it have the same look and feel and interaction qualities of just running the mt4 on the home pc.

3. I was looking at photonvps as an option I am giving MB a test. They have a nearby location and what looks to be a good package for 69.95/month. How is your higher price justified in this case. Is your offering better in some way?

when you place a stop loss with your order, it's executed at the broker. Unless you are talking trailing stops which I believe is executed by your MT4 terminal, etc. there are a lot of people who use the vps for a virtual desktop, access via "the cloud", etc., so benefits go beyond trading actually. I do this too...I run from a virtual desktop. my laptop is wasted only becuase it just has rdp shortcut on it.

generally you want your vps to be close to the broker. this will reduce latency. it's why we have 3 datacenters with two of them near large financial centers. latency.... you want it as little as possible.

remotely it's just another windows desktop. same look & feel, correct.

I doubt this company is setup for traders. I am not sure where your broker is. this vps company seem to be in los angeles. most US brokers are in NYC. they are probably only giving you a regular windows server. it's a big difference from a traders vps that is already configured especially for trading and supported with the special needs of the subscriber in mind. apples/oranges. we have regular vps's starting at US$20. not recommended for trading at all nor is traders support extended to them.

Thanks for the info Barry. What I really like is the 24/7 so I can turn off my pc or head to a third world country and not worry about power going out and what not only because I am constantly recording ticks and need the 24/7.

The company seems to have a new partnership with MB, a California broke I am going try out, although, now thinking I should be going the Collective route, but I signed up already b/c I was looking at taking a long vacation in Western Mexico and it seems like the closest location to connect with.

They say the following: Our Windows VPS powered by our Intel Nehalem Xeons takes Windows to a whole new level. These Windows VPS can be used for MetaTrader 4 Client hosting for Expert Advisor trading near the source or as a complete Black Box hosting solution for your own software connected to MB Trading for FOREX

So it seems it is a Windows Server. I'm not sure what to compare this to, hyperV, is that a lot better? Also wondering if there is a way to get a point to point connection with your server?

hyper-v is better than virtuozzo by a long mile. we have a doc posted on the details here: http://helpdesk.commercialnetworkser...barticleid=183

you can setup P2P software in our vps or subscribe to an IPSEC end-point. we have a few large companies that buy a bundle of desktops and then link to their corporate network by ISPEC end-pont. either way. also you can configure IPSEC in the VPS I suppose. since it is virtualized on the metal there is no reason why you can't do it in the VPS.

It's a mistake to infer that just because a broker has a deal with a vps provider it is somehow better. most brokers don't yet fully realize what a good vps is. We are talking with a handful of very large brokers now about bundling. they approached us, so looks like finally it seems to be catching on. we have a 30 day money back guarantee to try out the service too.

either way best of luck to you

Seems Im still on "Virtuozzo Container".. Do u migrate all to hyper-v automatically or needs a request to get it?