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MB Trading Futures - Introduction

  • #5,161
  • Apr 19, 2010 6:51pm Apr 19, 2010 6:51pm
Quoting FXSurfer
Justin, I swear, you have the patience of a saint.
What else can I do...really?
  • #5,162
  • Apr 20, 2010 4:39am Apr 20, 2010 4:39am
Hi, I almost lost my computer last night for what ever reason. Question about it though, If I had lost the entire computer could MB help me get back up and running on another computer? What I mean is I'm running MT4 and I remember mouseing over a black square to generate a key, Should I find and save the key some where? Do I need this key to switch to another computer? Or could I just make a phone call to MB and get a new one? I'm running an Imac boot camped to vista, Installed new software to the mac side and tempararly lost vista (mt4). But i have a sony that I could switch to if needed. Thanks in advance
  • #5,163
  • Apr 20, 2010 6:39am Apr 20, 2010 6:39am
Quoting racedesign
Hi, I almost lost my computer last night for what ever reason. Question about it though, If I had lost the entire computer could MB help me get back up and running on another computer? What I mean is I'm running MT4 and I remember mouseing over a black square to generate a key, Should I find and save the key some where? Do I need this key to switch to another computer? Or could I just make a phone call to MB and get a new one? I'm running an Imac boot camped to vista, Installed new software to the mac side and tempararly lost vista (mt4). But i...
I've had to reset RSA key in the past. Just call in and they need to verify you, then they reset and you get a new one.
  • #5,164
  • Apr 20, 2010 7:41am Apr 20, 2010 7:41am
Quoting jleblang
Just to be clear, you emailed them requesting they call you back and you included your number, correct?
Hi
Without going into the details about what kind of reply i get which is not what i expecting from MBT and open ticket which is still open
"The Execution problem is solved after Long hours!!"

In last few months i was working with MBT as part of my family and always feed back what i see to improve the service " Like my suggestion about morning note and market analysis "and let other traders enjoy what i get from MBT but what happen lately make me ask my self Am i still happy with MBT or No?

Thanks for listening and caring.
  • #5,165
  • Apr 20, 2010 8:39am Apr 20, 2010 8:39am
Quoting wannatradefx
I've had to reset RSA key in the past. Just call in and they need to verify you, then they reset and you get a new one.
Racedesign,

Alternative to calling in to reset your key...You said you "almost" lost your computer right? So you can still access your MT4 folder? If so...the RSA key file is located in your MT4/config folder. It should be a file starting with your account number and has a .key extension. You can back this up somewhere to use if you crash (you should really back up your entire MT4 folder), or you can also use it to run your account from a second computer.

Jack
  • #5,166
  • Apr 20, 2010 12:01pm Apr 20, 2010 12:01pm
Quoting egkid
Hi
Without going into the details about what kind of reply i get which is not what i expecting from MBT and open ticket which is still open
"The Execution problem is solved after Long hours!!"

In last few months i was working with MBT as part of my family and always feed back what i see to improve the service " Like my suggestion about morning note and market analysis "and let other traders enjoy what i get from MBT but what happen lately make me ask my self Am i still happy with MBT or No?

Thanks for listening and caring.
Egkid,

Just out of curiosity, I went and tracked down the email that you sent yesterday per our conversation here. As I had suggested, if you send an email to [email protected] and state that you are experiencing a trade problem and would like an immediate call back, and then give the phone number where you are at, we will call back immediately to assist and solve the problem. This is available in case you can’t make an international call from your work or current location. But as I stated, the ONLY way that we can assist you with a trade problem is over the phone. Whether you call us or request that we call you, a phone call is necessary for security purposes and to follow our legal procedures.

The email that you sent did not reference an account number, did not give a phone number, and didn’t even request a call back.

So in case there is any final point of ambiguity, in the future, if you cannot call the trade desk from your location, simply send an email like this to the above email address:

“My name is Mr. Smith. My account number is XXXXXXXX. I cannot make an international call from my current location. Please call me immediately at this number: XXXXXXX to discuss a trade that I need assistance with.”

You should get an immediate call back. We are also exploring the prospect of you clicking into our Meta online support and asking for a call right there. The rep would call you and then transfer the call straight to the Order Desk.
  • #5,167
  • Apr 20, 2010 9:32pm Apr 20, 2010 9:32pm
Thanks for the replys!, I'll copy that file and save it. Yeah it lost the other side of my hard drive took an hour to find it. But its now back to normal. Made me think of what to do if it was lost for good! Thanks again, Andrew
  • #5,168
  • Apr 21, 2010 2:19pm Apr 21, 2010 2:19pm
Justin, if 10:1 rule pass and you open an office overseas, can we stay in the USA office under the regulation of the NFA with the new leverage if we want?
  • #5,169
  • Edited 2:48pm Apr 21, 2010 2:39pm | Edited 2:48pm
Justin, I'm sorry, but MT4 with MBT is getting worse every day. I'm tired of tracking bugs, reporting them, explaining without being resolved. Nobody believes... Do you have some qualified test of software before going to the production envoironment. Today partial order fills with MT4 are messed up. 2 times I had partial fill but when it occured the other part of the order (not executed) just where lost !!!
eg:
1. Sell limit 1.0, partial fill 0.25 (!!!), 0.75 was lost - no pending order left
2. Sell limit 1.0, partial fill 0.1, 0.9 was lost - no pending order left

How can the system open 0.25 lot ?! Min is 0.1 with step of 0.1. MT4 doesn't allowed me to close this strange order - "Invalid volume"

Bugs, bugs, bugs and more bugs !!!

Can someone take care of it ? The tests are the most important...


EDIT:
Added attachement
I have to do some tricks to close this eronous trade. First close 0.2 and then change TP to hit.
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  • #5,170
  • Apr 21, 2010 9:17pm Apr 21, 2010 9:17pm
Quoting jleblang
FXKing,

A margin call is generated when your account exceeds 100 to 1 leverage. So if you have $100 in an account and buy 10 (1 full) lots USDJPY, you’re account is fully leveraged. A tick against you would automatically close out the position in MetaTrader (always has been that way), and it will trigger a margin call in Desktop/Nav. Soon, either option will automatically close the position, although the Nav/Desktop side might close out based on different parameters. Once that is an automated process, we will announce it and make it clear on the...
wait... this was not the case till recently. Maintenance margin was 50% of initial margin. If I were to buy 10K USD/JPY with $100 in my account, and if we were to assume that 1 tick for 10K USD/JPY is $1, then the market would need to move 50 ticks against me for my position to be liquidated automatically.

I'm guessing this has changed now?
  • #5,171
  • Apr 23, 2010 12:22pm Apr 23, 2010 12:22pm
Justin/All:

This 35 pip spike on the 1M chart never happened according to my identical Desktop Pro chart. I would like to know which feed is correct?

I have tried a chart refresh, but this candle persists.

Is there a difference in price feeds between MT4 and Desktop?

I've stopped trading with MT4 because of strange problems like this, but prefer its charting over Desktop. If the feeds aren't the same, it's probably a bad idea to scalp on Desktop using an MT4 chart?

Does MBT use one price feed for both platforms or no?

If so, how do I get rid of the error candles in MT4?

Thanks in advance,
Dave
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  • #5,172
  • Apr 23, 2010 12:46pm Apr 23, 2010 12:46pm
This looks like the spike was during roll-over period. I'm using 3rd party charting with mb, and also get spikes sometimes - mostly during roll-over and friday close, where they don't affect orders.
  • #5,173
  • Apr 23, 2010 1:03pm Apr 23, 2010 1:03pm
Quoting shrike
This looks like the spike was during roll-over period. I'm using 3rd party charting with mb, and also get spikes sometimes - mostly during roll-over and friday close, where they don't affect orders.
Shrike is correct. These chart spikes you see during rollover from time to time do not affect trading. It’s a function of global bank quotes going down. All of our platforms have the same execution.
  • #5,174
  • Apr 23, 2010 1:32pm Apr 23, 2010 1:32pm
Its still annoying and shouldnt happen..
  • #5,175
  • Apr 23, 2010 5:01pm Apr 23, 2010 5:01pm
Quoting jleblang
Shrike is correct. These chart spikes you see during rollover from time to time do not affect trading. It’s a function of global bank quotes going down. All of our platforms have the same execution.
I should have though of that. Ok, Understood. Then that goes to my other question- If the platforms have the same execution, why didn't the spike show up on the Desktop chart? Just trying to understand things clearly.

Also, Justin said it doesn't affect trading, but I'm almost certain that that spike would have triggered a 25 pip stop, if I was long, using MT4 to run the trade? No?

Shrike- I agree, it's annoying. If it doesn't reflect the true price action, it should be corrected/filtered, so it doesn't affect the MA's and other indicators on the chart.
  • #5,176
  • Apr 25, 2010 8:51am Apr 25, 2010 8:51am
I already mailed the MbTrading stuff a question of MOST importance to me and, I believe, to many of you also.

By comparing daily charts with other brokers, I noticed, that Mbtrading has MISSING DAY BARS!

Yes, embarrassing as it may sound!

Look at the USD/CHF chart for a ORDINARY DAY 2008.11.26. Wednesday.

YOU WONT FIND IT on daily chart! CAN YOU BELIEVE IT?

It ruins any solid technical analysis and I doubt you even care!

If I wont get an understandable answer of why your charts are messed up and when its going to be corrected, Many months of testing and trying you as a solid broker will be lost.

Thanks in advance.
  • #5,177
  • Apr 25, 2010 9:21am Apr 25, 2010 9:21am
I checked mine, both the live and demo, it both have 11-26-2008, not missing on either.
  • #5,178
  • Edited 9:49am Apr 25, 2010 9:39am | Edited 9:49am
Quoting wwwin
I checked mine, both the live and demo, it both have 11-26-2008, not missing on either.

Deleted all Live server data, redownloaded - no 2008.11.26 bar on USD/CHF daily
Attached Image (click to enlarge)
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  • #5,179
  • Apr 25, 2010 11:15am Apr 25, 2010 11:15am
I wrote a script which checked my charts and that is what I found missing currently:

USDCHF,Daily: 2008.12.17 00:00
USDCHF,Daily: 2008.11.26 00:00
USDCHF,Daily: 2008.09.30 00:00
USDCHF,Daily: 2008.09.23 00:00
USDCHF,Daily: 2008.08.26 00:00
USDCHF,Daily: 2008.08.15 00:00
USDCHF,Daily: 2008.06.11 00:00
USDCHF,Daily: 2008.05.21 00:00
USDCHF,Daily: 2008.03.20 00:00
USDCHF,Daily: 2008.02.29 00:00
USDCHF,Daily: 2008.02.25 00:00
USDCHF,Daily: 2008.01.21 00:00
USDCHF,Daily: 2007.12.28 00:00
USDCHF,Daily: 2007.11.21 00:00
USDCHF,Daily: 2007.10.30 00:00
USDCHF,Daily: 2007.07.25 00:00
USDCHF,Daily: 2007.06.21 00:00
USDCHF,Daily: 2007.06.15 00:00
USDCHF,Daily: 2007.06.13 00:00
USDCHF,Daily: 2007.02.28 00:00

USDCHF,H4: 2008.10.23 04:00
USDCHF,H4: 2008.10.23 08:00
USDCHF,H4: 2008.10.13 16:00
USDCHF,H4: 2008.09.22 20:00
USDCHF,H4: 2008.09.23 00:00
USDCHF,H4: 2008.09.16 00:00
USDCHF,H4: 2008.09.16 04:00
USDCHF,H4: 2008.09.16 08:00
USDCHF,H4: 2008.09.16 12:00
USDCHF,H4: 2008.09.11 00:00
USDCHF,H4: 2008.09.11 04:00
USDCHF,H4: 2008.09.11 08:00
USDCHF,H4: 2008.09.11 12:00
USDCHF,H4: 2008.09.01 20:00
USDCHF,H4: 2008.08.20 20:00
USDCHF,H4: 2008.08.21 00:00
USDCHF,H4: 2008.08.21 04:00
USDCHF,H4: 2008.08.21 08:00
USDCHF,H4: 2008.07.22 00:00
USDCHF,H4: 2008.07.17 00:00
USDCHF,H4: 2008.07.17 04:00
USDCHF,H4: 2008.07.04 00:00
USDCHF,H4: 2008.07.02 16:00
USDCHF,H4: 2008.07.02 00:00
USDCHF,H4: 2008.07.02 04:00
USDCHF,H4: 2008.07.02 08:00


The list gets huge on lower timeframes, I'll skip it at this moment.
  • #5,180
  • Apr 25, 2010 11:34am Apr 25, 2010 11:34am
Quoting jleblang
Shrike is correct. These chart spikes you see during rollover from time to time do not affect trading. It’s a function of global bank quotes going down. All of our platforms have the same execution.
Hi Justin,

I am a very happy customer. So please don't take this as harsh criticism.

Even if these spikes do not cause erroneous trades, or stops to be hit etc.....they DO in fact affect trading in a big way. They can cause indicators, such as pivot point generators Zig-Zag and whatever else to give false and misleading information. With the bigger spikes this can leave the chart utterly useless. Thankfully in the live environment the spikes do not happen too often (however there have been quite a few in the recent weeks)

Here is what I do when one of these spikes has trashed my chart..... for each timeframe I have to locate the spike candle on my chart and find it within the history.
If it was a spike low, I note the low from one of my numerous other feeds or visa versa for spike high.....
I enter that number to replace the one found (low/high) in the bad candles data.(copy the number to clipboard makes this much faster)
I just go down the line from 1min to 1month fixing the spike on each timeframe. All this only takes about a minute really.

I just wanted to point out that the spikes DO in fact affect trading,
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