FXCM Screwing Up Again - Anyone Else? | Forex Factory

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FXCM Screwing Up Again - Anyone Else?

  • #1
  • First Post: Mar 1, 2010 7:27am Mar 1, 2010 7:27am
GBPUSD did a nosedive and FXCM screwed up a great TP run at ATC. Anyone else experience this with other brokers? - Something really weird is going on with FXCM in the past couple weeks. First the outage then the spike (global for everyone) - Now I'm seeing another issue. My demo is KILLING my Live trading and I'm not scalping. It almost seems like they're screwing up BIG moves (that they dont expect) so they dont have to pay. This is starting to get real irritating. - Its fixed but I missed a nice string of profitable trades. Grrrrrrr......
  • #2
  • Mar 1, 2010 7:39am Mar 1, 2010 7:39am
Quoting Aja
GBPUSD did a nosedive and FXCM screwed up a great TP run at ATC. Anyone else experience this with other brokers? - Something really weird is going on with FXCM in the past couple weeks. First the outage then the spike (global for everyone) - Now I'm seeing another issue. My demo is KILLING my Live trading and I'm not scalping. It almost seems like they're screwing up BIG moves (that they dont expect) so they dont have to pay. This is starting to get real irritating. - Its fixed but I missed a nice string of profitable trades. Grrrrrrr......
What exactly was the nature of the screw up?
  • #3
  • Mar 1, 2010 7:46am Mar 1, 2010 7:46am
As GBPUSD nosedived FXCM locked the trades and I missed about 7 to 9 TP's as it plunged. I had to get on support with ATC and get the account unlocked. - meanwhile my ATC and Collective FX Demo's TP'd 11 times and my Live account only got 2 before it locked up. Luckily I was awake and got ATC to unlock the account and I restarted MT4 otherwise the EA would have been stuck in a loop all night trying to modify a locked trade. - ATC was quite busy fixing accounts so I dont know how the error effected other accounts/EA's.
  • #4
  • Mar 1, 2010 7:48am Mar 1, 2010 7:48am
Quoting Aja
GBPUSD did a nosedive and FXCM screwed up a great TP run at ATC. Anyone else experience this with other brokers? - Something really weird is going on with FXCM in the past couple weeks. First the outage then the spike (global for everyone) - Now I'm seeing another issue. My demo is KILLING my Live trading and I'm not scalping. It almost seems like they're screwing up BIG moves (that they dont expect) so they dont have to pay. This is starting to get real irritating. - Its fixed but I missed a nice string of profitable trades. Grrrrrrr......
I had the same thing also with an ATC account. For me it was on EU though. Problem was orders wouldn't execute. Just got "please wait" or "trade context busy" messages...
  • #5
  • Mar 10, 2010 7:14pm Mar 10, 2010 7:14pm
Quoting TC East
I had the same thing also with an ATC account. For me it was on EU though. Problem was orders wouldn't execute. Just got "please wait" or "trade context busy" messages...
So how is ATC doing now, I'm still planning on opening an account with them. I guess I should ask did FXCM fix their problems.

Cheers
  • #6
  • Mar 10, 2010 8:54pm Mar 10, 2010 8:54pm
Quoting goldsurfer
So how is ATC doing now, I'm still planning on opening an account with them. I guess I should ask did FXCM fix their problems.

Cheers
Execution and connection issues have been a recurring problem there since I first signed up for their MT4 account (10/2008). So, if you need fast, reliable execution, I honestly can't recommend them for that. However, re. styles of trading where that's not as important, they are excellent.

What I can say about these guys is that I trust them more than any other broker, and they have proven to me through actions their honesty and integrity many times. How many people can say that about their broker?

So I wish I could give a more enthusiastic thumbs up, but the fact is they still struggle with execution and connection issues from time to time. They are working on it I know, but for trades where I need very fast execution, I now use a different broker to be honest.

So, there you go; the good, bad, and in between. Hope that helps...
  • #7
  • Mar 11, 2010 1:32am Mar 11, 2010 1:32am
I had an account with FXCM UK MT4. They always requote me. I always get disconnected from their server, especially during early London session. I often have a hard time to reconnect even I try to re-login again. I have to call them for help and It happen many times that they have to close my trade over the phone for me. One time, market move very fast, the system ignores my Stop Loss until price move as far as 70pips before they let me out of my trade. I
  • #8
  • Last Post: Mar 11, 2010 9:49pm Mar 11, 2010 9:49pm
Quoting grasolo
I had an account with FXCM UK MT4. They always requote me. I always get disconnected from their server, especially during early London session. I often have a hard time to reconnect even I try to re-login again. I have to call them for help and It happen many times that they have to close my trade over the phone for me. One time, market move very fast, the system ignores my Stop Loss until price move as far as 70pips before they let me out of my trade. I

Oh gosh, I'm using only the demo MT4 and I thought its the demo server problem. Anyway, i think the MT4 is powered by Boston Technologies.. hmmm...
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