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Trouble With FXCM Servers

  • #101
  • Jan 28, 2010 8:19am Jan 28, 2010 8:19am
Quoting spieler
I have to say that FXCM has been very profesional on that one so everything i said before has to be canceled.
They have considered my 127,70 exit and credited more than 1000 usd to my account considering my exit on sunday at 127,59.

Thank you for that to them

You've got to admit when a company puts there hands in there pockets and credits you $1000 thats a very good sign


Cool!!
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #102
  • Feb 1, 2010 6:08pm Feb 1, 2010 6:08pm
I like the way FXCM handled this situation.

I have a nice warm feeling about FXCM. I feel they are the broker for me.
  • #103
  • Feb 1, 2010 10:00pm Feb 1, 2010 10:00pm
2300 GMT today my feed got cut off! I think it was down for several minutes and I was in the middle of placing a SL. Good thing it's a demo account. I don't know how reliable FXCM is, but I've seen my feed got cut off at least twice in the last 2 months.
  • #104
  • Feb 1, 2010 11:42pm Feb 1, 2010 11:42pm
Quoting albertsy2
2300 GMT today my feed got cut off! I think it was down for several minutes and I was in the middle of placing a SL. Good thing it's a demo account. I don't know how reliable FXCM is, but I've seen my feed got cut off at least twice in the last 2 months.
If you trade online you gotta expect some stuff like that. From any Broker.
FF = Forex Faggots
  • #105
  • Feb 1, 2010 11:57pm Feb 1, 2010 11:57pm
They are so professional...I love the status update site so I don't have to do live chat with Tech support.

They have their issues, but what company doesnt...?

FXCM UK's customer service is AWESOME.
  • #106
  • Feb 2, 2010 2:16am Feb 2, 2010 2:16am
Quoting 8fingers
If you trade online you gotta expect some stuff like that. From any Broker.
i find it strange that it happened at exactly 23:00, when their (FXCM's) daily candle begins.
  • #107
  • Feb 4, 2010 12:15am Feb 4, 2010 12:15am
Quoting 8fingers
If you trade online you gotta expect some stuff like that. From any Broker.
Most of the connectivity problems I've had are due to my own connection, and I have a wired cable connection. Not that I have a lot of problems with connectivity but, when I do it's usually on my end.

For instance today I was checking trades and the trade station froze. Something temporarily stopped my connection on my side through no fault of FXCM. It lasted a few minutes and then reconnected. Sending information over thousands of miles of electronics is bound to hit a speed bump every once in a while.
  • #108
  • Feb 7, 2010 4:07pm Feb 7, 2010 4:07pm
Quoting 8fingers
These guys are one of my last hopes in Forex and I am still contemplating a large deposit. I still believe they are 1 of only half dozen USA based brokers I can trust.
Hello, I dont mean to come off as rude or anything. But, I noticed that this is your opinion of FXCM today. Although, a year ago, your opinion was completely opposite.

Quoting 8fingers
FXCM rules! I cant wait to RE-FUND my losing account-for the 57th time! Not only are their Experts not Trading Experts-they aren't even old enough to enjoy a Beer! I also stopped Trading with companies that have Managment that reads like a Russian Mafia movie trailer. If I'm being screwed-I want it to be by my fellow Americans! My forex Brokerage will be called NOTFXCM!
I am curious what has FXCM done for you during that time to make your opinion of them change to be a good one?
  • #109
  • Feb 7, 2010 10:40pm Feb 7, 2010 10:40pm
Quoting madmatz
Most of the connectivity problems I've had are due to my own connection, and I have a wired cable connection. Not that I have a lot of problems with connectivity but, when I do it's usually on my end.
I don't know how you can know this. I usually run several browsers at the same time I have MT4 open. I can still browse even though MT4 (FXCM) has disconnected.

To be fair, I have seen the same thing happen with other brokers.
  • #110
  • Feb 8, 2010 3:07am Feb 8, 2010 3:07am
Quoting albertsy2
I don't know how you can know this. I usually run several browsers at the same time I have MT4 open. I can still browse even though MT4 (FXCM) has disconnected.

To be fair, I have seen the same thing happen with other brokers.
I use FXCM's trade station, which freezes when connection is lost. MT4 opens if you have connection or not so, I can see where that would be more confusing. I also have browsers open, or I open one which is how I determine a problem with my connection vs. FXCM's side.

I've only experienced what you're talking about here; "I can still browse even though MT4 (FXCM) has disconnected."... on the Friday on Jan 22nd. I do plan on opening an MT4 account with FXCM in addition to using trade station to run some EAs on a VPS. I will keep an eye out for problems.
  • #111
  • Feb 8, 2010 3:25am Feb 8, 2010 3:25am
Are they using Boston Technologies bridge?
  • #112
  • Edited 1:55am Feb 9, 2010 12:37am | Edited 1:55am
Here we go again, FXCM servers weren't working causing me some losses ... tech support issued a trade audit; we'll see what happens
  • #113
  • Feb 9, 2010 7:34am Feb 9, 2010 7:34am
Quoting GTR Power
Are they using Boston Technologies bridge?
i believe so
  • #114
  • Feb 9, 2010 9:08am Feb 9, 2010 9:08am
Quoting marcus1rex
i believe so
o-o FXCM in deeeeep troubles then.
  • #115
  • Feb 9, 2010 9:34pm Feb 9, 2010 9:34pm
Quoting GTR Power
o-o FXCM in deeeeep troubles then.
Why is that?
  • #116
  • Feb 9, 2010 10:51pm Feb 9, 2010 10:51pm
Quoting sonicpunk32
Hello, I dont mean to come off as rude or anything. But, I noticed that this is your opinion of FXCM today. Although, a year ago, your opinion was completely opposite.



I am curious what has FXCM done for you during that time to make your opinion of them change to be a good one?
You are not being rude at all-in fact-I was waiting patiently for your exact post. My past opinion of FXCM ( I had a mini account from 2005 to 2008? ) was EXTREMELY hostile and I would go out of my way to express that opinion on this and several other forums. I firmly believed my account(or feed ) was being manipulated. Impossible to prove unless you work for them. I traded all that time and was "just" in the black by maybe 200-300 dollars. I was much less experienced then and very prone to attitude. After more than a year of bad mouthing everything "FXCM" I was given a chance by one of their reps(Jason)to test a "live" MicroAccount for 90 days and report back to this forum weekly as to my experiences and their trading environment. That started 1st week of October 2009 and ended 1/2010. The difference was NIGHT and DAY(for the better). At the end of the test my account was only up to 525. (I started with a Live account with 500. dollars of THEIR real money). Previously my TradeStation2 platform would "freeze" almost daily making trading a crap shoot. Now- those "freezes are gone (I did experience a platform crash about a month ago but I think this affected EVERY client world wide). Also-their Micro has better Spreads then their Standard account because this type of account lacks live support-everything is done online. I really like this account and FXCM and its Reps. This company-IMO-has done what I never in a million years thought possible-they made me a customer again! There is more than one trader here that thinks I am a load of crap and in league with FXCM somehow. While they fuss and rant about things that dont matter-I trade daily with a Broker that has performed better than almost all Brokers I have had(I also have an account with MBT and I have to say that FXCM is at least their equal-and I have never had a problem with MBT or their Navigator platform) I will most likely move my FXCM account to FXCM UK to avoid my own countries desire to destroy the American Forex industry. BTW-thank you for digging up my old opinions-lol- I am still adjusting to the taste of "crow".
FF = Forex Faggots
  • #117
  • Feb 9, 2010 11:27pm Feb 9, 2010 11:27pm
Quoting 8fingers
thank you for digging up my old opinions
No problem. I guess it was just sheer coincidence that I noticed you because last week I randomly saw one of your old posts about FXCM while searching for something else. Then I notice your post in this thread for this week and I was confused wondering if you are the same person.

Your opinion is one more reason for me to feel comfortable about my account with FXCM despite all the negative reviews I've read.

Has your opinion with the mini account changed? Isn't the standard account just as good if not better than a micro account?
  • #118
  • Feb 10, 2010 7:28am Feb 10, 2010 7:28am
Quoting sonicpunk32
No problem. I guess it was just sheer coincidence that I noticed you because last week I randomly saw one of your old posts about FXCM while searching for something else. Then I notice your post in this thread for this week and I was confused wondering if you are the same person.

Your opinion is one more reason for me to feel comfortable about my account with FXCM despite all the negative reviews I've read.

Has your opinion with the mini account changed? Isn't the standard account just as good if not better than a micro account?
Cant say for sure about any other type account but heres some food for thought-when they had a system wide crash of ALL their platforms around a month ago(it was a friday around 11:30 AM PST) many traders were left with open trades over the weekend. I was one. Their Rep (jason) posted here within 10 minutes of this crash stating FXCM would "make right" any accounts that suffered loss as a result of their crash. I know of 2 cases on this forum that had accounts adjusted(I actually made a profit so I didnt submit a TRADE AUDIT) When I trade using this Micro Account I am pretty sure that the Micro Spreads are tighter than their Standard Account( I have actually traded GBP/USD at a negative Spread .-2 which means I entered trade at a slight profit-this is another fact almost no one believes-but it is true and I have done this 3 times so far) Micro Accounts also have an online withdrawal procedure which I really like-paper check arrives in just over a week (9 days last time). So far, I cant complain (and I know how to complain). I suggest start with small deposit(if US client you will have the option of transfer to UK to dodge the 10-1 leverage rule) The Micro does not come with "Live" support-but this has not had an impact on any of my trades. I am a convert.
FF = Forex Faggots
  • #119
  • Mar 1, 2010 11:19am Mar 1, 2010 11:19am
I have recently been having a difficult time placing orders. I am using MT4 charts. When trying to place either a buy stop or sell stop I am getting a "common error" message. I will get this upto 20 or more times before the order goes through. Also, I have been experiencing very long lag times on the orders that actually go through.

This is really frustrating!
  • #120
  • Mar 1, 2010 12:34pm Mar 1, 2010 12:34pm
I had same problem last night (Cost me a boatload) - What broker are you with?

http://www.forexfactory.com/showthread.php?t=223189
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