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Trouble With FXCM Servers

  • #81
  • Jan 22, 2010 8:34pm Jan 22, 2010 8:34pm
i filled an audit track saying i was about to close my position at 127,70.
Of course i have no ticker reference but have only one open position so will be easy for them to find it.

My main concern is that they asked us to close position on sunday open :
First: i will be on a plane at that time
second: even if i can ask someone to close the position let say it opens at 127 i will immediately loose 7000 usd without knowing if FXCM will compensated ( i don't trust what they wrote i have reasons for that ).
If i keep it i can maybe manage it as i used to do.

If SO called professional broker FXCM wants to please his customers they have to sort it out during the week end and fix everything before market open.
Only that would be a professional attitude, saying closeit on sunday and we will arrange you is unacceptable because they are going to say after yes but you are not in a case that we can sort out because bla bla ...

My thinking : I will not get a close at 127,70 they will argue and argue till i stop asking
someone takes a bet ??

This is based on my HUGE experience with brokers in general
  • #82
  • Jan 22, 2010 10:27pm Jan 22, 2010 10:27pm
Quoting Turveyd
For those who didn't read / get the e-mail the fault was ....


The cause of the disruption was identified as a faulty network switch.


Basically a bigger version of your ADSL modem, not something quick to fix as they'll have to work out what went wrong in the first place, source a new 1, get some IT Geek over to plug it in and re configure it and restart all of the servers atleast 3times ( we get paid by the hour )

Happy ??
That's interesting. I can understand faulty pieces of tech. It seems every PC I have owned breaks when I use it. The last one had flames coming out of the speaker when it was off and unplugged. I watched it in complete disbelief.

I hope they can get this mishap fixed over the weekend.

Thanks for the geek report!:nerd:
  • #83
  • Jan 23, 2010 10:12pm Jan 23, 2010 10:12pm
I'm annoyed that I didn't even get an email. Checked my junk folder, inbox, and deleted items. Nada.

How can they not figure out how to email all of their clients????
  • #84
  • Jan 24, 2010 3:33pm Jan 24, 2010 3:33pm
Quoting Turveyd
For those who didn't read / get the e-mail the fault was ....


The cause of the disruption was identified as a faulty network switch.


Basically a bigger version of your ADSL modem, not something quick to fix as they'll have to work out what went wrong in the first place, source a new 1, get some IT Geek over to plug it in and re configure it and restart all of the servers atleast 3times ( we get paid by the hour )

Happy ??

Every serious datacenter has plenty of spare hardware in case of failure.
Also in serious business there are redundancy all over the place.

The network paths were not redundant?
They didn't have a spare switch?

This is a LOL to me!

There must be a much more serious reason behind that.
  • #85
  • Jan 24, 2010 3:53pm Jan 24, 2010 3:53pm
After the trading platform crashed on Friday I watched how the market moved through an MT4 demo. Now that the trading platform is open the charts don't match up. MT4 showed a drop that trading station doesn't. Whats up with that?

Trading station cut off part of Friday!!! It's just gone!!!
  • #86
  • Jan 24, 2010 3:59pm Jan 24, 2010 3:59pm
That was FXCM's "Black Friday" for sure. And nothing racist intended. I was able to log back on to their "Status page" 5 minutes after Fridays close. Makes one wonder for sure as no other brokers systems crashed that I know of. FF peeps lets check this "incident" out VERY thoroughly. It could have long lasting negative impact on how FXCM is viewed. Of course-it could have been exactly what they emailed me-a bad SWITCH.
BTW-I didnt get stuck with a loss but did miss out on 50+ pips worth of profit. These guys are one of my last hopes in Forex and I am still contemplating a large deposit. I still believe they are 1 of only half dozen USA based brokers I can trust. Friday DID shake my confidence a bit though.
FF = Forex Faggots
  • #87
  • Jan 24, 2010 4:09pm Jan 24, 2010 4:09pm
Logged on seems to be working fine, what is it with people and there ability to jump to conclusions and think the world is ending from a slight issue.



Chill out people chill out!!
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #88
  • Jan 24, 2010 4:21pm Jan 24, 2010 4:21pm
Quoting Turveyd
Logged on seems to be working fine, what is it with people and there ability to jump to conclusions and think the world is ending from a slight issue.



Chill out people chill out!!
If you are referring to me and my posts-I am solidly with FXCM. Jason and others(Walker for one) have NEVER lied to me. In fact, I have received top notch support and help (even on Friday and I only have a Micro). I am cynical and non-trusting 1st and always(Forex has helped in no small degree-lol) and if you gain my trust(as FXCM has) its just as strong. Jason and every email that I received stated they would adjust accounts affected by this crash. And I know they will. Thats all I needed to hear on Friday and its calming effect was instant.
FF = Forex Faggots
  • #89
  • Jan 24, 2010 4:27pm Jan 24, 2010 4:27pm
Quoting 8fingers
If you are referring to me and my posts-I am solidly with FXCM. Jason and others(Walker for one) have NEVER lied to me. In fact, I have received top notch support and help (even on Friday and I only have a Micro). I am cynical and non-trusting 1st and always(Forex has helped in no small degree-lol) and if you gain my trust(as FXCM has) its just as strong. Jason and every email that I received stated they would adjust accounts affected by this crash. And I know they will. Thats all I needed to hear on Friday and its calming effect was instant.

Not you 8 Fingers, just the general FXCM Scare Mongering bashers.

Issues have been very very few and some issues as a programmer are expected so fine with me.
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #90
  • Jan 24, 2010 4:40pm Jan 24, 2010 4:40pm
Quoting Turveyd
Not you 8 Fingers, just the general FXCM Scare Mongering bashers.

Issues have been very very few and some issues as a programmer are expected so fine with me.
Yea Bro- I am exactly where you are on this. Btw-my open trade is now 30+ pips in profit and counting so I wasnt really affected after all. I also program(non-professional) but was a Network Admin-that job was all about these exact problems. It was FXCM's response on this forum(even before their emails) that re-enforced my positive opinion of them and their employess.
FF = Forex Faggots
  • #91
  • Jan 24, 2010 4:45pm Jan 24, 2010 4:45pm
Quoting 8fingers
Yea Bro- I am exactly where you are on this. Btw-my open trade is now 30+ pips in profit and counting so I wasnt really affected after all. I also program(non-professional) but was a Network Admin-that job was all about these exact problems. It was FXCM's response on this forum(even before their emails) that re-enforced my positive opinion of them and their employess.

I was just about to place a trade, had my pointed over the Quote screen all moving then it turned into a White line meaning DOWN and ohhh

Onando's FXGame ( dunno if Live accounts effected ) was down to nearly 2hours aswell just before FXCM went down, so no charts for me


It was 1 of those weeks
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #92
  • Jan 25, 2010 12:42am Jan 25, 2010 12:42am
Quoting Miami_Trader
After the trading platform crashed on Friday I watched how the market moved through an MT4 demo. Now that the trading platform is open the charts don't match up. MT4 showed a drop that trading station doesn't. Whats up with that?

Trading station cut off part of Friday!!! It's just gone!!!
Do you have a screen shot comparison to the specific drop you're referring to? Or, at least which pair and time frame you were monitoring.

Also, is the MT4 demo using FXCM feed or another broker?
  • #93
  • Jan 25, 2010 4:28pm Jan 25, 2010 4:28pm
Just like to say worked perfectly as per normal so thanks
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #94
  • Jan 26, 2010 12:49am Jan 26, 2010 12:49am
finaly i was abble to close the trade at 127,59 ( 1100 usd less profits than the 127,70 i would have closed on friday if servers were not out)

The problem is not here it is that as expected i received nada, zero, nothing folowing the fill of the audit track.
I dont have a huge account with them but not a micro ( juste trading 600k usd not that bad) and am treated like S..
happily i have others brokers where i am treated with more consideration.
Fxcm should be too big to take care of their customers.
  • #95
  • Jan 26, 2010 8:42am Jan 26, 2010 8:42am
Hi,

Can any one give their experience about FXCM UK. I found delay upto 18 sec while closing orders in MT4. How is the reliability of executing orders?any one please...
  • #96
  • Edited 6:57pm Jan 26, 2010 4:31pm | Edited 6:57pm
Quoting GuruKrish
Hi,

Can any one give their experience about FXCM UK. I found delay upto 18 sec while closing orders in MT4. How is the reliability of executing orders?any one please...

Been using for years with no real worries.

While I was profitable briefly I had delays on entering orders 3 - 5 seconds, mate with a FXCM account running on my PC ( or laptop and sometimes me laptop ) was instant, back to instant sadly currently.

Which is slightly fishy, not running through MT4 though using there own software.


* edit I could of been coincidentally been on a different Server or something!!
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #97
  • Jan 27, 2010 12:13am Jan 27, 2010 12:13am
is it down again?
  • #98
  • Jan 27, 2010 3:49am Jan 27, 2010 3:49am
Quoting fxtrader2010
is it down again?

Dunno, but doubt it, my broadband is down and FXCM sucks serious bandwidth just having it open, limited on my Mobile Signal thingy
Nothing to it, but to do it!!! Stick to the plan FOOL!!!!
  • #99
  • Jan 27, 2010 7:42pm Jan 27, 2010 7:42pm
I have to say that FXCM has been very profesional on that one so everything i said before has to be canceled.
They have considered my 127,70 exit and credited more than 1000 usd to my account considering my exit on sunday at 127,59.

Thank you for that to them
  • #100
  • Jan 28, 2010 4:26am Jan 28, 2010 4:26am
yeah i forgot to put a stop and that happened to me too, then they closed my positions as they were negative
Don't be stupid! A black belt is a white belt that never quits!
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