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Trouble With FXCM Servers

  • #1
  • First Post: Jan 22, 2010 11:58am Jan 22, 2010 11:58am
cant log into CFD demo accounts. cant log into standard demo accounts. cant log into live micro account. cant even see the dailyfx forums. i was just logged out without warning and cant log back in or the servers are unavailable.

it's been like this for the past hour. what's going on with FXCM? the trading day isn't even over.
  • #2
  • Jan 22, 2010 12:05pm Jan 22, 2010 12:05pm
I got disconnected as well. Apparently every fxcm client i know is facing the same problem

you can check their status here:
1. www.fxstatus.com
Thank You
  • #3
  • Jan 22, 2010 12:08pm Jan 22, 2010 12:08pm
Quoting wormboy
I got disconnected as well. Apparently every fxcm client i know is facing the same problem

you can check their status here:
1. www.fxstatus.com
Me too !!
No Signal, No Trade. No fundamenals, No headache.
  • #4
  • Jan 22, 2010 12:08pm Jan 22, 2010 12:08pm
Same problem here.
"The market doesn't beat them, they beat themselves" - J. Livermore
  • #5
  • Jan 22, 2010 12:08pm Jan 22, 2010 12:08pm
Hi sonicpunk and wormboy,

This is an issue occurring on our side that we are working to resolve it. Once you are able to login again, if any trade has been negatively affected, please contact client services requesting a trade audit.

Jason
  • #6
  • Jan 22, 2010 12:09pm Jan 22, 2010 12:09pm
is today friday the 13th?-lol or it was a rogue attack by FxDD employees?
FF = Forex Faggots
  • #7
  • Jan 22, 2010 12:11pm Jan 22, 2010 12:11pm
Quoting 8fingers
is today friday the 13th?-lol or it was a rogue attack by FxDD employees?
Good thing its not april 1st. I remember when Zecco messed up their clients accounts a while back. Apparently everyone had Millions of dollars in buying power one morning LOL. That was great.
"The market doesn't beat them, they beat themselves" - J. Livermore
  • #8
  • Jan 22, 2010 12:12pm Jan 22, 2010 12:12pm
Quoting Jason Rogers
Hi sonicpunk and wormboy,

This is an issue occurring on our side that we are working to resolve it. Once you are able to login again, if any trade has been negatively affected, please contact client services requesting a trade audit.

Jason
Thats the way a decent company handles tech issuies- I have an open trade as we speak. Its now in my favor but I dont want it open over weekend if I have a choice. Stupid sunspots!
FF = Forex Faggots
  • #9
  • Jan 22, 2010 12:14pm Jan 22, 2010 12:14pm
Quoting Jason Rogers
Hi sonicpunk and wormboy,

This is an issue occurring on our side that we are working to resolve it. Once you are able to login again, if any trade has been negatively affected, please contact client services requesting a trade audit.

Jason
Thanks JR.
Yes, I had been informed of the problem when I contacted Hong Kong about an hour ago. I guess it's a big issue you guys are having, because I can't close my trade over the phone as well.

Keep us informed if it's not too much of a hassle.
Thanks again.

Regards
Thank You
  • #10
  • Jan 22, 2010 12:17pm Jan 22, 2010 12:17pm
hey guys,
same problem here cant login for about 1,5 hours........
hope fxcm really fix it if poeple get screwed due this mess.
wish ya all marvelous weekend.
  • #11
  • Jan 22, 2010 12:20pm Jan 22, 2010 12:20pm
Quoting wormboy

you can check their status here:
1. www.fxstatus.com
I can't even get that link to work!

This is pathetic.
  • #12
  • Jan 22, 2010 12:21pm Jan 22, 2010 12:21pm
Are you guys on UK servers or US?
  • #13
  • Jan 22, 2010 12:23pm Jan 22, 2010 12:23pm
Quoting JFX81
I can't even get that link to work!

This is pathetic.
oops. It worked a while ago tho
Thank You
  • #14
  • Jan 22, 2010 12:25pm Jan 22, 2010 12:25pm
Quoting opie999
Are you guys on UK servers or US?
hi opie

My regulatory body is fxcm UK.
Thank You
  • #15
  • Jan 22, 2010 12:29pm Jan 22, 2010 12:29pm
Quoting No Stress
Me too !!
Ironic you called yourself No Stress when you trade with FXCM!. Mind you I do too, I'd just opened 4 lots long nzd/usd this afternoon and the bastard tradestation froze before I got a chance to put my stops in! There seems to be more and more tech issues with fxcm these days . How does Oanda compare? Anyone know?
  • #16
  • Jan 22, 2010 12:39pm Jan 22, 2010 12:39pm
Quoting TheGreatMilenko
Ironic you called yourself No Stress when you trade with FXCM!. Mind you I do too, I'd just opened 4 lots long nzd/usd this afternoon and the bastard tradestation froze before I got a chance to put my stops in! There seems to be more and more tech issues with fxcm these days . How does Oanda compare? Anyone know?
I been here before and this is the 1st platform problem I have experienced in better than 3 months. I used to get this every other day a few years back. BTW-same thing happened to me on TS2 Micro-but now my Aud/Usd sell is in my favor-hope its that way when I CAN log back in? No stops either-I wasnt that fast with the finger-ironically-lol. Jason stated that they would fix associated problems and thats all I needed to hear. Good luck TGM just the same.
FF = Forex Faggots
  • #17
  • Jan 22, 2010 12:43pm Jan 22, 2010 12:43pm
Quoting opie999
Are you guys on UK servers or US?
We get the same as you!

From ATC Brokers: "Traders, we are continuing to wait on FXCM to resume. We still have no further information yet at this time. We will announce more, as soon as we can relay current information. Support."

From FXCM UK: 1-22-2010 1:07 PM Eastern, Please wait for a site operator to respond. You are now chatting with 'Jennifer'
Jennifer: Welcome to FXCM's Live Chat Feature. How may I help you?
you: Hello, Jennifer. What the heck is going on with the live server today. It's been out for over an hour.
Jennifer: I apologize we are currently experiencing technical difficulties. Our technical department
Jennifer: is aware and working to resolve that as quickly as possible. Please try that again later,
Jennifer: you may also check www.fxstatus.com .
you: Thank you. Will go to that link, but this isn't doing FXCM's reputation any good on the trading forums. I urge them to get the server back up ASAP. Cheers, Ed


She then thanked me and hung up.


This so-called "service" is absolutely PATHETIC!
  • #18
  • Jan 22, 2010 12:51pm Jan 22, 2010 12:51pm
Quoting 8fingers
I been here before and this is the 1st platform problem I have experienced in better than 3 months....
Huh? They were out on:

Jan 10, 2010 (4 hours)
Jan 21, 2010 (for a short period of time during News Day)
Jan 22, 2010 (today, so far for over 2 hours and counting...)
  • #19
  • Jan 22, 2010 12:51pm Jan 22, 2010 12:51pm
That FXCM status page was up for me for about 1 minute. Thanks for the link, wormboy. They seem to still be down.

Quoting wormboy
I got disconnected as well. Apparently every fxcm client i know is facing the same problem

you can check their status here:
1. www.fxstatus.com
  • #20
  • Jan 22, 2010 12:53pm Jan 22, 2010 12:53pm
Quoting Jason Rogers
Hi sonicpunk and wormboy,

This is an issue occurring on our side that we are working to resolve it. Once you are able to login again, if any trade has been negatively affected, please contact client services requesting a trade audit.

Jason
So what IS the freaking "issue," Jason? Why can't you tell us the facts about the situation? DOS attack? Hardware failure? Bad software upgrade? What???
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