Is IGIndex new platform gonna be good? | Forex Factory

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Is IGIndex new platform gonna be good?

  • #1
  • First Post: May 22, 2009 5:44am May 22, 2009 5:44am
Yesterday the IGIndex platform failed to close my trades repeatedly. No problem placing them, but closing when in huge profit was impossible.

I know of 2 other people experiencing the same problem, some who handed back a lot of profit to IG and I'm sure there were many more as it took ages to get through on the phone.

Two coincidences yesterday:

1) The market moved hugely giving plenty of easy profit opportunities.
2) IG are about to launch a new platform next week.

In every bank i have worked, when a system goes down, it fails over to a backup. So why didnt IG's web system fail over?

I cant help thinking yesterday was testing of the new system's server processes to introduce delays when closing trades during volatile times.

I'm sure IG wouldnt want to screw profitable customers though. Maybe someone from the company can comment here?
If it's too good to be true, it probably is.
  • #2
  • May 22, 2009 6:13am May 22, 2009 6:13am
I had the same problem. Had a trade at 120pip profit and when I tried to close it in excellent profit, theyshut down the system. It too 30min to get thru on the phone and when I did most of that profit had eroded in this volatile market. Thankfully I had a stop at break even but if it had not been, I cannot see why I should take a loss for their system failure.

I think they will be under review for me as I search for a better firm.
Ride the Bulls bearback!
  • #3
  • May 22, 2009 6:38am May 22, 2009 6:38am
Quoting SimonK
Yesterday the IGIndex platform failed to close my trades repeatedly. No problem placing them, but closing when in huge profit was impossible.

I know of 2 other people experiencing the same problem, some who handed back a lot of profit to IG and I'm sure there were many more as it took ages to get through on the phone.

Two coincidences yesterday:

1) The market moved hugely giving plenty of easy profit opportunities.
2) IG are about to launch a new platform next week.

In every bank i have worked, when a system goes down, it fails over to a...

Are you sure they are rolling out a new platform? I know they have revamped their website but Ive not heard anything about a new platform.

I experienced problems too yesterday. I couldnt open a position and then the site went down. I guess I was lucky it went down before I had a chance to open anything
  • #4
  • May 22, 2009 6:06pm May 22, 2009 6:06pm
Quoting RichD
Are you sure they are rolling out a new platform? I know they have revamped their website but Ive not heard anything about a new platform.

I experienced problems too yesterday. I couldnt open a position and then the site went down. I guess I was lucky it went down before I had a chance to open anything
Maybe the platform isn't changing, not sure. But this was part of the quote in the email I received:

"...In addition to our improved Dealing Platforms and Range of Markets areas, we have added several new sections on the site including:..."

Make up your own mind whether its improved
If it's too good to be true, it probably is.
  • #5
  • May 22, 2009 6:31pm May 22, 2009 6:31pm
Quoting SimonK

"...In addition to our improved Dealing Platforms and Range of Markets areas, we have added several new sections on the site including:..."
I think thats just a reference to pure deal.

I had the same problems too. Not sure if FXCMs new SB NDD platform is any good. Thinking Futuresbetting is the way to go for seriously pro (pro and pro- client) dealer
  • #6
  • May 23, 2009 3:44am May 23, 2009 3:44am
I see the moderator changed the title of my thread, from derogatory to complimentary
If it's too good to be true, it probably is.
  • #7
  • May 23, 2009 3:53am May 23, 2009 3:53am
IGIndex are spreadbetters, that bascially means they are crooks. Speaking from experience, once you start to become consistently profitable they will screw around with your trades. Most likely, if it's taking a long time for your trades to get filled you've been put on manual execution.
  • #8
  • May 23, 2009 7:44pm May 23, 2009 7:44pm
Quoting sccz97
IGIndex are spreadbetters, that bascially means they are crooks. Speaking from experience, once you start to become consistently profitable they will screw around with your trades. Most likely, if it's taking a long time for your trades to get filled you've been put on manual execution.
Apari UK is a prime example of the above
  • #9
  • Last Post: Jun 23, 2009 8:46am Jun 23, 2009 8:46am
IG index just tried to bang me for £300!!! cheeky b@Sterds!!!


i long on in cable that i covered, my open postions showed that i closed the position yet their "system" said i had kept it open, where market move lower costing £300.00 that they have deducted from my balance...

after discussions with their helpdesk ihave managed to get my moeny back since i did close the position and it was a F@@k up at their end......

just to note best to keep on top of these spreadbetters they will screw u first chance they get!!!!!!
Trading is 80% Emotional, 20% Technical
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