Need your opinion on trades not closing

Hey guys, yesterday I made a few trades and on one of the trades I supposedly hit the stop loss. Now, the problem is that when I went to the minute chart, the price did not seem to have reached my stop loss. The other case was basically the same but in reverse. My profit target was hit based on the minute chart but my broker did not close the trade.

Is this a common occurrence?

By the way, I use Alpari US.

Attached are the pictures.

First picture: Stop loss supposedly hit
Second picture: Profit Hit reached, trade was not closed by broker.

ask your broker, he is the only one who knows the answer

In the first image, you did not label anything so who knows what you are trying to show.

In the second image it did not hit your take profit, because you must pay the spread on the way out of a short position so the price must drop below the red dotted line of your take profit by the spread amount, because your line is the bid line. I recommend you select in the properties menu that both the bid and ask line be displayed.

Also, it would have been nice if you had taken a complete screen shot with the prices to the right. Really, you should take some time and better understand what a spread is and how it is applied before you trade live.

Yeah!!
That's the right answer!
You might want to set your SL and TP plus the spread the broker is charging when you set your entry point.

Just be aware of some brokers like FXCM or ACMarkets have been offering spreads as low as 1 pip. Some brokers actually have a list of their spread and it’s amazing how low they fix them. But if you check closer, at the bottom of the page they have a small note:

“NOTE: FXCM strives to provide traders with tight, competitive spreads; however, there may be instances when market conditions cause spreads to widen beyond the typical spreads displayed here. Additionally, typical spreads may not be applicable to Japanese-yen-denominated accounts or client accounts of referring brokers. Certain currency pairs may not be available for all account types.”

So what is more important to you is not a broker with 2 pip spread but an honest small spread broker who will pay you the spread he quotes. Make sure there is no slippage or requites. Oanda and Tradeview Forex offer a set of trading services and they have built a good reputation so far. Oanda actually has a real time forex spread next to their quote.