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IBFX server upgrade problemsA

  • #61
  • Jul 28, 2008 2:58pm Jul 28, 2008 2:58pm
Quoting karmostaji
If anyone still has problems with chart data

Right click and choose 'Refresh' , that fixes the problem
Good idea...

If doesn't, then close the charts and open again... That's what I had to do when reinstalled MT4 after formatting the PC.
  • #62
  • Jul 28, 2008 7:05pm Jul 28, 2008 7:05pm
I just called IBFX.....what a waste of time that was...

Q. When will it be fixed
A. Blah Blah Blah Blah......we don't know

Q. How come you didn't send out an alert saying your doing maintance
A. Blah Blah Blah Blah......we don't know

Q. Can I talk to a manager
A. Blah Blah Blah Blah......they will tell you the same thing I just told you

What a cop out....

Just venting.....I'll go now......
It's All About Attitude ...
  • #63
  • Jul 28, 2008 7:23pm Jul 28, 2008 7:23pm
Quoting Billser
Q. When will it be fixed

Q. How come you didn't send out an alert saying your doing maintance
What is still broke? The new server seems to be working now.

They did send out an email last week. Complete with pictures and the web link.

I would certainly agree that for many of us they did a horrible job implementing the new server.
  • #64
  • Jul 28, 2008 10:51pm Jul 28, 2008 10:51pm
Working fine n dandy over here now.

Sad that folks are still having problems.
"One Grows Tall After Walking Through A Forest Of Tall Trees."
  • #65
  • Jul 28, 2008 10:54pm Jul 28, 2008 10:54pm
anyone feels that we shud withdraw all from IBFX....where else who offers cents lot?
  • #66
  • Jul 29, 2008 7:59am Jul 29, 2008 7:59am
Do any one from Saudi Arabia able to login to live account ?

I tried many times. Not able to get connected to new server, not even to demo account 2.
Tryed many thing through IBFX Customer Service,they are very helpfull and co-operative, still not able to fix this.

Old Demo only works, not even the new one, Demo 2.
I can ping the new server from Start>Run and it is Ok.
But from MT4 plat form not able to ping.

Do anybody face this problem, could you please share how you fixed it.

Thansk and Best Regards
  • #67
  • Jul 29, 2008 10:41pm Jul 29, 2008 10:41pm
Quote
Dear xxxxxxxx,

Over the previous weekend, we made some upgrades to our infrastructure to increase server capacity. As part of this upgrade, some customer accounts, including yours, were migrated to a new trade server (mt4-04.ibfx.com). Unfortunately, when we changed the mt4-04.ibfx.com domain to point to the new server IP address, several customers were temporarily unable to connect to this new server due to DNS caching. Customers who experienced this problem were able to connect after they flushed their local DNS cache.
We recognize that this was frustrating to those who may have been affected. We apologize for the inconvenience and sincerely appreciate your patience with us through this incident. Our goal is to improve your experience with us to be the best in the industry. Though the problems we encountered were unforeseen our goal remains to work to fix these types of issues going forward. We are excited that we have such a vibrant customer base and stay very committed to you during our growth. We thank you again for your business and your recent patience and look forward to our continued relationship.

Sincerely,
Todd B. Crosland
and the Interbank FX Team

I received this is my email today... it isn't much, but it's better than nothing. I'm staying with IBFX up until now I haven't had a single problem and even this one was solved fairly quickly.
  • #68
  • Last Post: Jul 30, 2008 7:39am Jul 30, 2008 7:39am
Crossland should have someone edit his emails before he sends them out. That guy is amazing!
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