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IBFX server upgrade problemsA

  • #21
  • Jul 27, 2008 11:53pm Jul 27, 2008 11:53pm
well.... although Im not happy with what's going on here, I am relieved to see that I'm not the only one experiencing the "invalid account" error...

if anyone receives a solution from customer service, please post it here for all of us..

thank you so much!!!

Dave
  • #22
  • Jul 28, 2008 12:03am Jul 28, 2008 12:03am
same D... problems here....tryed to uninstall .when uninstall/reinstall new...it dont remove all files it seems and old left over files messes up everything.

i would love to show you a transcript of my conversasion with ibfx but affraid ... guess one have to find a new broker
StopLoss is for none belivers... Trust the Gurus..
  • #23
  • Jul 28, 2008 12:09am Jul 28, 2008 12:09am
i can login with this mt4-04.ibfx.com:443 but after 5-10 m i get invalid account and have to restart ....

and i dont dare to try make a trade...
StopLoss is for none belivers... Trust the Gurus..
  • #24
  • Jul 28, 2008 12:14am Jul 28, 2008 12:14am
You guys are going to laugh but the way that i fixed it was downloading the .srv file they send you in their email. https://secure.ibfx.com/Downloads/In...niAccount4.srv is the link

Then i said well if interbank isnt working then ill log up the odl terminal and dump the srv file down into the config file. Login on the odl terminal just like as if it were ibfx and i haven't had invalid account/disconnect in the past hour so far. I'm able to change my open positons too.


It should work with any mt4 version... dunno why ibfx is having such a problem just dump the .srv into the config file folder in your version of mt4 and login like normal.


I've waited in the long chat room line just to let the rep. know how disappointed I was with this very unreliable change and service in general. I didn't recieve a response.
  • #25
  • Jul 28, 2008 12:15am Jul 28, 2008 12:15am
Quoting lillelise
i can login with this mt4-04.ibfx.com:443 but after 5-10 m i get invalid account and have to restart ....

and i dont dare to try make a trade...
Keeps on booting me out after about twenty minutes here also....I can log back in but now I cannot adjust my current live trade.....time to get back onto live support and close it methinks.....what a $#%@fight
  • #26
  • Jul 28, 2008 12:18am Jul 28, 2008 12:18am
Quoting tehuringa
Keeps on booting me out after about twenty minutes here also....I can log back in but now I cannot adjust my current live trade.....time to get back onto live support and close it methinks.....what a $#%@fight

Try my mention before you do.. could probarly get it done just as fast support is sooooo slow today.
  • #27
  • Jul 28, 2008 12:18am Jul 28, 2008 12:18am
Hang on....I just closed down Metatrader....booted it up again and it logged me straight in on the new accounts 4 address and I can adjust the trade without getting an invalid account error ......
  • #28
  • Jul 28, 2008 12:22am Jul 28, 2008 12:22am
I think I have just been 6 rounds with live support basically this is their fix:

1. Give you the new address
2. Flush dns cache on local windows machine
3. Uninstall reinstall the platform

If all that dosen't work then they tell you there is a problem with the server, I managed to get my service girl so flusted that she even admitted that client services were the only ones working so it looks like we won't get this fixed till after 9.00am EST US Time so anybody in Asia looking to trade tonight, forget about it I don't think it is going to happen.

Simon
99% of Traders fail, so don't follow the herd
  • #29
  • Jul 28, 2008 12:25am Jul 28, 2008 12:25am
Quoting sweetaction
I think I have just been 6 rounds with live support basically this is their fix:

1. Give you the new address
2. Flush dns cache on local windows machine
3. Uninstall reinstall the platform

If all that dosen't work then they tell you there is a problem with the server, I managed to get my service girl so flusted that she even admitted that client services were the only ones working so it looks like we won't get this fixed till after 9.00am EST US Time so anybody in Asia looking to trade tonight, forget about it I don't think it is going to happen.

Simon

Same thing happen with me... maybe i got the girl right after you were done with her. Haha... anyway i tried the fix i listed earlier and so far its been fine for the past hour and half.
  • #30
  • Edited 12:42am Jul 28, 2008 12:25am | Edited 12:42am
I found a way that seems to work. Using windows explorer I moved all server files to a backup folder. Then I downloaded IBFX's server file again from their web site. After I started the platform it created a second server file. I then closed the platform and moved the server file I had just downloaded to the backup folder leaving only the one server file the platform created. It seems to work fine. See the progression below.
Attached Image
Attached Image(s) (click to enlarge)
Click to Enlarge Name: IBFX Server-b.gif Size: 23 KB
Click to Enlarge Name: IBFX Server-c.gif Size: 17 KB
  • #31
  • Jul 28, 2008 12:28am Jul 28, 2008 12:28am
Quoting nvwine
I found a way that seems to work. Using windows explorer I moved all server files to a backup folder. Then I downloaded IBFX's server file again from their web site. After I started the platform it created a second server file. I then closed the platform and deleted the server file I had just downloaded leaving only the one the platform created. It seems to work fine. See the progression below.
Attachment

Sounds about right... What I think is happening is that the server is unstable right now and when it logs us off then it tries to log us back on automatically but gets confused by the two files that it has created and it creates a invalid account error. ?? maybe? lol
  • #32
  • Jul 28, 2008 12:28am Jul 28, 2008 12:28am
any who knows how to uninstall so you remove all...no left over files ??
the normal uninstall leaves left overs..
StopLoss is for none belivers... Trust the Gurus..
  • #33
  • Jul 28, 2008 12:29am Jul 28, 2008 12:29am
Wow something is waaay wrong.

The currencies were moving but my P/L was frozen.

I've closed out everything, man this sucks ass wth.

If they don't have a good explanation for this i'm bailing.

Ridiculous -_-
"One Grows Tall After Walking Through A Forest Of Tall Trees."
  • #34
  • Jul 28, 2008 12:30am Jul 28, 2008 12:30am
Quoting Verto
Sounds about right... What I think is happening is that the server is unstable right now and when it logs us off then it tries to log us back on automatically but gets confused by the two files that it has created and it creates a invalid account error. ?? maybe? lol
I agree.
  • #35
  • Jul 28, 2008 12:31am Jul 28, 2008 12:31am
Quoting effilang
Wow something is waaay wrong.

The currencies were moving but my P/L was frozen.

I've closed out everything, man this sucks ass wth.

If they don't have a good explanation for this i'm bailing.

Ridiculous -_-

Whoever thought it was a good idea to rollover a bunch of accounts to a new server on a friday after trading hours and leave just the service reps working sunday night really needs to get fired. lol
  • #36
  • Jul 28, 2008 12:32am Jul 28, 2008 12:32am
It's nice that people are finding ways to fix this manually, but the point is we shouldn't have to be in the first place.

Funny thing is, even through my positions were decreasing, the PL didnt move, so i managed to close them with the same profit it had before it went down....

I've only got 10 hours of data on my chart.
"One Grows Tall After Walking Through A Forest Of Tall Trees."
  • #37
  • Jul 28, 2008 12:33am Jul 28, 2008 12:33am
Quoting lillelise
any who knows how to uninstall so you remove all...no left over files ??
the normal uninstall leaves left overs..
After running uninstall, you can delete the whole directory with windows explorer. I'd suggest just deleting the server files and re-downloading the one server file. See my previous post.
  • #38
  • Jul 28, 2008 12:34am Jul 28, 2008 12:34am
Quoting effilang
It's nice that people are finding ways to fix this manually, but the point is we shouldn't have to be in the first place.

Funny thing is, even through my positions were decreasing, the PL didnt move, so i managed to close them with the same profit it had before it went down....

I've only got 10 hours of data on my chart.

Really? I can move my little date window back and it refreshes it up with all new history?
  • #39
  • Jul 28, 2008 1:00am Jul 28, 2008 1:00am
I did a fresh install (deleted the whole directory previously) - and i still have only 10 hours of chart data.

Anyone here have more data or experiencing the same problem ?

Thanks.
"One Grows Tall After Walking Through A Forest Of Tall Trees."
  • #40
  • Jul 28, 2008 1:16am Jul 28, 2008 1:16am
I have 2 accts with IBFX
only one gave me the error so I get it connected with the make shift server and I have all the data
now the acct that did not have the error only has 10 hours or so of data
how can this Be?
these guys have really screwed up!
I hope they have called all the Techs in to get this fixed ASAP
Im going to try the fix and hope it will work!

I am PISSED this is happening!
M4X............ Hedging My Way To Profits!
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