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IBFX server upgrade problemsA

  • #1
  • First Post: Jul 27, 2008 6:44pm Jul 27, 2008 6:44pm
Anyone else having massive problems with upgrading their mini account to server 4? They shut down the old server my account was set to, then I couldn't log in all weekend to the new server, now I finally can but firstly my charts wouldn't display and new charts would open with 1 bar of data, then MT4 froze, now it's starting to open existing charts but still with barely any information on it. Hung up after waiting 20 minutes making an international call with no answer....... These guys have definitely lost a customer (literally)
  • #2
  • Jul 27, 2008 6:54pm Jul 27, 2008 6:54pm
Yes, I am having identical problems. Obviously something not going as planned at IBFX... no answer on the LiveChat feature either after 1 hour of waiting.... to be honest, I've been using them for 2 years now and suffer problems almost daily... the only reason I've stuck around is due to how they calculate the margin requirements for the GBPJPY, it's beneficial to my trading strategy.
  • #3
  • Jul 27, 2008 7:01pm Jul 27, 2008 7:01pm
Working fine here
  • #4
  • Jul 27, 2008 7:11pm Jul 27, 2008 7:11pm
I had to manually download the server file but now it seems to be working fine.
  • #5
  • Jul 27, 2008 7:17pm Jul 27, 2008 7:17pm
Are your accounts on Mini Server 4? I'm running the latest version with the Mini 4 server enabled, but alas "no love" yet.... still down...
  • #6
  • Jul 27, 2008 7:20pm Jul 27, 2008 7:20pm
Yes, just moved 2 accounts to the new mini server 4 a couple of hours ago.
  • #7
  • Jul 27, 2008 7:31pm Jul 27, 2008 7:31pm
well seems to be working ok now, but somewhat slower. not sure if all the price history is showing, not a very good implementation and roll-out from their end...
  • #8
  • Jul 27, 2008 7:48pm Jul 27, 2008 7:48pm
Quoting nvwine
I had to manually download the server file but now it seems to be working fine.

Is anyone getting complete charts?
"Timing Is Everything. Really I Swear It Is"
  • #9
  • Jul 27, 2008 8:01pm Jul 27, 2008 8:01pm
Quoting TexasforEX
Is anyone getting complete charts?
I logged in once earlier... Now again i am getting error connecting.
  • #10
  • Jul 27, 2008 8:05pm Jul 27, 2008 8:05pm
Yeah, I did the whole "re-install" thing twice. After install I can connect, if I close MT4 and re-open, no connection.... ????? Still no answers from phone calls or LiveChat....
  • #11
  • Jul 27, 2008 8:07pm Jul 27, 2008 8:07pm
Quoting The Guardian
Yeah, I did the whole "re-install" thing twice. After install I can connect, if I close MT4 and re-open, no connection.... ????? Still no answers from phone calls or LiveChat....
Same here... They are getting flooded with calls i think. So no one is replying...
But demo account with them is working fine... Real account is the one which is s...d up...
  • #12
  • Jul 27, 2008 8:16pm Jul 27, 2008 8:16pm
same problem here. i connected manually to server, it worked,but it disconects and then it doesn t connect automatically, you have to do it manually. Charts have only 30 bars.
i cant believe it ...
  • #13
  • Jul 27, 2008 8:20pm Jul 27, 2008 8:20pm
Quoting pstrader
same problem here. i connected manually to server, it worked,but it disconects and then it doesn t connect automatically, you have to do it manually. Charts have only 30 bars.
i cant believe it ...

Finally i could log in. Hope no more problems...
  • #14
  • Jul 27, 2008 9:25pm Jul 27, 2008 9:25pm
Quoting ffbk
Finally i could log in. Hope no more problems...
notice that if you disconnect and try to reconnect it will give you the invalid account error. to login you ll have to enter manually the server mt4-04.ibfx.com:443. So that could be a disaster if you are running an EA
  • #15
  • Jul 27, 2008 9:39pm Jul 27, 2008 9:39pm
This is F*ckin perthetic
99% of Traders fail, so don't follow the herd
  • #16
  • Jul 27, 2008 10:54pm Jul 27, 2008 10:54pm
I had the same problems this morning....charts all condensed and stuffed up, couldn't log in...I then waited ages for live support and got the new server address....logged in ok and tried to adjust a SL on a live trade....got an invalid account error and waited on live support for an hour before getting an answer and getting the problem sorted
  • #17
  • Jul 27, 2008 11:09pm Jul 27, 2008 11:09pm
How did they sort it, though because I have a this server address :
mt4-04.ibfx.com:443 (temp one to let me in) which lets me log in but I can't adjust any of my trades how did they fix it for you

Simon
99% of Traders fail, so don't follow the herd
  • #18
  • Jul 27, 2008 11:20pm Jul 27, 2008 11:20pm
Quoting sweetaction
How did they sort it, though because I have a this server address :
mt4-04.ibfx.com:443 (temp one to let me in) which lets me log in but I can't adjust any of my trades how did they fix it for you

Simon
He said he reset the server, got me to boot up again,logged in using the server address you have above and I logged back in fine.

As I've been typing this message I've just lost conection with an invalid account error message though
  • #19
  • Jul 27, 2008 11:27pm Jul 27, 2008 11:27pm
ok cool

yeh I can definitely stay connected with this address I just can't do anything, so frustrating, this has been going on for 6 and half hours, getting beyond a joke now

Thanks for your quick reply

Simon
99% of Traders fail, so don't follow the herd
  • #20
  • Jul 27, 2008 11:38pm Jul 27, 2008 11:38pm
Now I have the same problem. After reading some of the previous posts I shut off my platform to see if it would re-start properly. It did not. Now I'm using the short server address posted in the thread.

This is even worse than their decision to limit the months of trade history on the platform. IBFX is not as good as they used to be.
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