DislikedI'm posting the following e-mail I sent to my dealer after a nightmarish time today with eurjpy to alert people of problems that can occur with some brokers or with their software, or whatever. The platform software is not MetaTrader and is proprietary to the website. I am not mentioning who the broker is and hope that they can solve the problem, but it is a good thing to be aware of. Here's the message I sent them:
Dear support,I will not be able to continue trading with you if I get one more situation like today's eurjpy trade, and I definitely will not be able to add anymore to my account if I cannot trust that my orders will be filled in a timely manner.I haven't had this problem in a long time, not since I went to DSL almost a year ago. I don't understand the system well enough to know if today's problem was with the software or at the dealing desk, but a person could lose heavily in such a situation due to five to ten minute pauses, waiting for the order to be accepted and then trying to cancel an order that was now outdated but being unable to do so.
Eurjpy short order at 15:14 GMT. Squared at 15:30 GMT. I entered a pending sell order for 157.56. My software put me on hold, while the price came to the region of my sell order. I was still on hold when price pulled back and then started to rise again. I couldn't cancel my order because I was still on hold. My sell order was accepted the second time price rose to my level. I, then tried to enter a fifteen pip stop, but my stop order was put on hold. Price spiked about five pips above my pending stop order and then started back down without my stop loss being taken. Price then moved into profit for me, and I took an early profit of +12 pips, luckily being able to use the square order without being locked out. You would think that I would be happy at not being stopped out for -15 pips, but I am very uneasy. What if price had continued up and up without my stop loss being recognized and without there even being any record of my having entered that stop?I hope you can give me some direction for this problem because it is intolerable. You can understand that it is impossible to trade if you don't know how your entry is going to be treated. If you have to wait and wait, unable to cancel your order before it is accepted, unable to enter a stop loss because your orders are "being evaluated," unsure if you are even going to be able to close your order, you cannot concentrate on your trading. Under such circumstances, there is no reason to trade and no reason to have an account. I am trying to grow as a disciplined trader. When I think that I have reached that point, I plan to add to my account, but not if I cannot trust the trades I enter to be honored. I will send copies of this communication to several of your e-mail addresses in hopes that I may find an answer to this problem.Thank you in advance.Ignored