Interbank meta trader

please i have a problem logging on on my network using interbank platform.please can someone help with what am probably not doing right and what can be done.

maybe:
1. fire wall block the platform to access internet
2. wrong password
3. wrong server
4. your line is just too slow to load it
5. internet down
6. for better information i guess you can contact their customer care from live chat
7. need to upgrade your platform

If you have broker problems, you may want to contact your broker for a fast solution in the future.