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  • #1,021
  • Aug 13, 2007 8:57am Aug 13, 2007 8:57am
Quoting killunix
This is my setting:
Notice how you have your price vs. speed settings all the way to speed....this is the cause of your fills outside of the current market price.

The system is searching for the absolute fastest fill, rather then the absolute best fill.

Please adjust your settings all the way to price and you'll no longer have this issue.

Regards
  • #1,022
  • Aug 13, 2007 9:42am Aug 13, 2007 9:42am
Quoting jleblang
Notice how you have your price vs. speed settings all the way to speed....this is the cause of your fills outside of the current market price.

The system is searching for the absolute fastest fill, rather then the absolute best fill.

Please adjust your settings all the way to price and you'll no longer have this issue.

Regards
I don't think so.

i already email you. Please check.

The Price and speed setting When i placed your trades as follows:
Attached Image
  • #1,023
  • Aug 13, 2007 8:10pm Aug 13, 2007 8:10pm
Quoting jleblang


comppro ~

Thank you for your inquiry.

Yes, residents outside of the US may open an account with us. Here is a list of the countries we currently are unable to accept accounts from:

 Afghanistan
Albania
Angola
Bosnia & Herzegovenia
Canada1(residents in British Columbia, Nunavut Territory, Quebec)
Colombia
Cote D’lvoire
Cuba
 Croatia
Iran
Iraq
Kosovo
Lebanon
Liberia
Libya
Macedonia
Myanmar (Burma)
 Nauru
Nigeria
North Korea
Serbia & Montenegro
Sudan
Syria
Zimbabwe

We do not differentiate between mini and standard accounts. We offer a universal account with 100:1 margin that can be opened with just $400. You can place orders of any size down to micro increments of $1. The execution is all the same.

Minimum age requirement is 21.

I hope this helps.
yup, thanks
  • #1,024
  • Aug 13, 2007 9:43pm Aug 13, 2007 9:43pm
Somebody speak portuguese in EFX Group ?

Thank´s for your atention .
  • #1,025
  • Aug 14, 2007 4:10am Aug 14, 2007 4:10am
Justin,

is the # of lots shown on Level II all the liquidity available to EFX? or is there much more liquidity that is not shown there?
  • #1,026
  • Aug 14, 2007 5:59am Aug 14, 2007 5:59am
Any Free charts yet?
every Saint has a past. Every Sinner has a Future
  • #1,027
  • Aug 14, 2007 8:42am Aug 14, 2007 8:42am
Quoting nilton
Somebody speak portuguese in EFX Group ?

Thank´s for your atention .
nilton,

I'm sorry, but we do not have any portuguese speaking employees here.
  • #1,028
  • Aug 15, 2007 2:56am Aug 15, 2007 2:56am
Quoting ycomp
is the # of lots shown on Level II all the liquidity available to EFX? or is there much more liquidity that is not shown there?

I have the same question, would appreciate a response please Justin.
  • #1,029
  • Aug 15, 2007 10:39am Aug 15, 2007 10:39am
Somebody trader of EFX Group in the forum speak portuguese ?

I need help and my english is very bad .
  • #1,030
  • Edited 11:08am Aug 15, 2007 10:45am | Edited 11:08am
Quoting Jin
I have the same question, would appreciate a response please Justin.
The level 2 is showing just portion of the liquidity being provided by our participating banks since the banks are not required to show their total liquidity and most choose not to.
  • #1,031
  • Aug 16, 2007 2:11am Aug 16, 2007 2:11am
Quoting turnip15
Any Free charts yet?

What is the FREE charting situation to date?
Implementation date?
Thanks.
every Saint has a past. Every Sinner has a Future
  • #1,032
  • Aug 16, 2007 8:10am Aug 16, 2007 8:10am
Justin: what happed to all the banks that quoted sub-pip prices? Last time i watched the EFX-level2 book a month or two ago, there was a lot of sub-pip action going on, spreads were often < 1pip. Now only one bank seems to quote in 0.5 pip increments, and spreads are back to 1 pip most of the time in the majors.
  • #1,033
  • Aug 16, 2007 9:30am Aug 16, 2007 9:30am
Quoting turnip15
What is the FREE charting situation to date?
Implementation date?
Thanks.
Free charting will be available with the release of our new platform. We will have some announcements on this and released dates in the coming weeks.

Thank you for your patience.
  • #1,034
  • Aug 16, 2007 6:55pm Aug 16, 2007 6:55pm
Hello,

Sorry is this has been answered somewhere else but the spread today for the gbp/jpy pair has been fluctuating between 4-10+ pips...usually during the same time is between 2-4 pips. Does anyone know the reasons for this unfortunate event?

Thanks
Unus pro omnibus, omnes pro uno
  • #1,035
  • Aug 17, 2007 4:18am Aug 17, 2007 4:18am
Some other brokers have widened their spreads too. I guess the banks, like many other people too, are just nervous with marketconditions such as these. I was watching EFX quotes since the sell off started (altho i have still not funded my account), the majors have a bit wider spread too, and less size. Overall its still a good deal with efx, given the current circumstances, in my opinion.
  • #1,036
  • Aug 17, 2007 7:37am Aug 17, 2007 7:37am
I have had similar problems this week that I encountered when I first opened an account about 3 months ago.

In the afternoons the platform is totally unusable.

The quote server keeps stopping and starting. 15 seconds of green light, 30 seconds of red light.

Speed tests to Phoenix seem OK. Access to all other streaming services is fine. The problem always seems to be with EFX.
  • #1,037
  • Aug 17, 2007 8:43am Aug 17, 2007 8:43am
Hey Guys ~

Yep, what has been said here about the spreads is somewhat true. The banks are obviously in a “caution” mode here with all of the liquidity injections and surprise interest rate drops, not to mention concern about potential larger issues out there. Many of the banks are simply showing less liquidity in the system to protect themselves. The quotes shouldn’t really widen much, although I have seen less banks using our “half pip” increments this week, but heck, six months ago, that didn’t exist anyway. The real key is just in the size that they are showing. This can create a little more fluctuation in the spreads, but there isn’t much we can do about that. The banks need to protect themselves just as much as we all are watching to see what happens. As things settle down in the global markets, I would expect them to get back to showing more liquidity.

One thing to keep in mind. The size that you see on our Level 2 is the MINIMUM size available at that price. A lot of times, the banks will show a certain amount of size, but if larger orders are directed at them, they fill the order. It’s basically the minimum that they want to buy or sell, but they often want much more. In times like this week, they just show less as their minimum, and they also don’t stack orders at every pip increment in case the market spikes.
  • #1,038
  • Aug 17, 2007 8:44am Aug 17, 2007 8:44am
Quoting Kirri
I have had similar problems this week that I encountered when I first opened an account about 3 months ago.

In the afternoons the platform is totally unusable.

The quote server keeps stopping and starting. 15 seconds of green light, 30 seconds of red light.

Speed tests to Phoenix seem OK. Access to all other streaming services is fine. The problem always seems to be with EFX.
Kirri ~

First of all, our servers aren’t in Phoenix, so that really wouldn’t have anything to do with it. Second, can you contact me via phone or e-mail and let me know what is happening. I’m not getting reports of other problems out there, and we’re here all afternoon every day manning the phones.

[email protected] / 877.212.1112
  • #1,039
  • Edited 9:10am Aug 17, 2007 8:47am | Edited 9:10am
Hi all ~

 September is on the way, and at least some of you will likely be doing some late-stage Beta testing with us in late September on the first phase of our Project Omega. Please don’t submit requests to do that yet, but I did want to drop a note. Several people have asked us where the name Omega comes from. I just wanted to say that Omega is the name of the development project, but the actual software might have a different name on release. But, since you are asking, Webster’s has this to say about Omega as a word:

o·me·ga [oh-mee-guh, oh-mey-, oh-meg-uh]–noun

3.
 the last of any series; the end.

I’m sure that you can all understand that when we set out to create Omega, it wasn’t just a decision to plug a hole in our platform. We know our strengths (execution, can you beat it?) and our weaknesses (no charts, are you kidding me?). We could have done a lot of short-term solutions. I promise you that we decided to dedicate ourselves to laying the foundational groundwork for the next generation of forex PLATFORM, not just execution. We could have plugged in a third party charting solution in a month. And then we’re stuck with that and have to grow other aspects of the platform on top of it. Well, that’s not where we wanted to take things. Our plan was to create the final destination for traders…the last stop on the road to true market access and high-end tools for traders, and attach that to our execution. So, as you start to hear us talk more about Omega in the next few weeks, that’s where the name came from, and that’s what we had in mind. The clock is now officially ticking on the launch, and while I’m sure someone will always find a reason to complain, I think most of you are about to be blown away.

I want to stress that the rollout of this product is going to occur over several months. I’ve had tons of e-mails from people asking if the product is “tested.” By the time we release a component, we consider that that component is fully tested. So, while I won’t give dates, think of the rollout like this:

 1)The new platform, the new interface, the ability to trade wireless, major technology enhancements to improve speed globally, basic charting, and management allocation tools in Stage One.
 2)More advanced charting (trade from the charts) and order types in Stage Two.
 3)Auto trading features and scripting in Stage Three.

Each stage will only come out as it is fully certified. Based on the technology that is behind this, we should NOT have issues related to which version of Windows, virus-scanners, etc. that you are using.

 Please note that concurrent with this release, the following items are in the works.

 1)Forex Pro will be discontinued.
 2)Improved demo reliability, including correction in commission calculations.
 3)Likely improvement in swap rates (already available for high-volume traders).
 4)Major change in the downtime due to maintenance at midnight EST (down to a very small timeframe consistently).
 5)Even more liquidity.
 6)Accepting deposits in non-USD funds.

 As a bonus, we will make an announcement on two boards only (and this is one of them) when we are ready to accept late-stage Beta testers. Expect that to occur in September, so watch these boards for those announcements.

 Have a good weekend.
  • #1,040
  • Aug 17, 2007 9:35am Aug 17, 2007 9:35am
Hey Guys ~

From time to time, I think people get the impression that we are somehow concerned about people posting publicly any issue that they might have with the platform. While we obviously strive to make a platform that is error-free, technology is what it is. If you really stop and think about all of the different computer setups, operating systems, firewalls, virus programs, internet connections, routers between you and us, and then the complexity of our servers and the routing to the banks globally, frankly, it’s just amazing that there aren’t problems more often. Myself and our Customer Support staff are ALWAYS ready to try to help you troubleshoot a problem, but let me explain something from our perspective. On the rare occasions that we have a “platform-wide” issue, we know it. Our phones light up like a Christmas tree. When our phones don’t do that and someone suddenly appears on a board like this saying things like “EFX sucks, I can’t even execute a market order,” well, let’s just say that after a while, I’ve become numb to it. It’s hard for us to know what is legitimate and what is just someone out there (someone working for another platform, perhaps, which we know has happened many times) trying to bad-mouth us. That is why I prefer to see issues directed to us first to see if there is a solution. If anyone remembers the issue that came up a while back with our demo not calculating commissions correctly, once we discovered the problem, I had no problem discussing it. We aren’t trying to hide conversations. We’re fine with standing up for ourselves and addressing any issues head-on.

But, I just want to state that from our perspective, we know when something is “platform-wide” (very rare), and anything else is an issue that must be resolved between us and you, not an issue on our end. I say this now because I have a perfect example in hand. Many months ago, someone on this very board was hammering our platform, stating that there were all of these data issues, etc. We knew that it wasn’t true, or more people would have been having the problem. This issue that the customer was having was addressed on this board in a manner that suggested that we were the problem and that we weren’t doing anything to help. Obviously, this creates an image in the mind of other readers that could have a negative impact about us. Again, I have no problem discussing the pros and cons of the platform. I think I’ve been very up front about that over the last year. I don’t expect these boards to be some sort of “EFX Lovefest.”

Now, back to the point. I received this e-mail this morning, and I appreciate that this person took the time to e-mail me. I won’t post his board name unless he is reading this and wants to comment. I’m pointing this out only so that you all understand why we prefer to look into issues directly with you first and not make every issue that one user might have a public one. Here is the e-mail:

“All those problems I had previously with Navigator were caused by the Panda firewall, which blocked the system from updating. Please accept my apology. It’s bound to happen to someone else, so now you know. I am getting ready to trade again soon and I would like to use the demo to warm up for a couple of days, to test the firewall, to get settings and layout so I can start running.”

I’m not so much of a tech junkie that I know what a Panda firewall is, but if anyone has one, please note that it causes a problem (this will not likely be true with Omega, by the way). My point is this. This entire problem ended up being on the user’s end, but we took a lot of flack on these boards about it as if it were our fault. We have so many customers trading on the platform, trust me, a handful have issues, but we know it isn’t us or the issues would affect a MUCH larger number.

So I ask again, if you run into a platform issue, instead of starting the conversation on these boards, please contact our customer support. On or around October 1, 2007, EFX will begin handling customer support issues directly 24 hours a day. You won’t have to catch us during our 12 hour window and then call MB at night here in the US. Please contact us so that we can support the issue. If you don’t like the answers and are convinced that somehow we are at fault, then bring it here and let the world know, and I’ll have the public conversation.
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