GFT Question

I've had a mini account with GFT for a few months now and overall it's been a positive experience. However, just now (as in a few minutes ago) I logged in to do some closed market analysis and most of the indicators I use are not on my charts any more and the option to put them back on is not available either. I'm not talking anything too fancy, I'm talking about MACD and ema's. Of course, it's mid afternoon on a Sunday so there tech support is not available, but I'm curious to see if any one else is or ever has experienced this with GFT?

Hi Cope,

Yup, same problem here. My guess is that they are having software issues stemming from this last upgrade. Until tech support comes online it's probably best to close down and try rebooting in an hour.

I'm sure they're aware of it but just incase go ahead and drop them a quick email from the website so they have a log of it.

my charts have no indictors either...and they haven't since Saturday. I've been with them for charting only for two years and have never seen thiis before...

Actually I just logged back in and I'm up and running with full capabilities. I also reverted back to version 2.8.918.10 because my charts were a little funky.

So, up and running on the older version.

Thanks for all the replies, I did also find on their website that the system is listed as unstable, and has been since Friday after close. Maybe they are working on something.

I just called GFT about their charts and they said, they disabled things over the weekend on everyone's charts. He enabled mine and I had to relogin. The guy also stated, "that they should be ready in about an hour or so, but you know how that goes." You can call them to get the indicators enabled for you.

Well, it seems the indicators are back, but I have to start from scratch setting up my charts again, even though the profile was originally saved. I'm not real happy with this.

News has been out since Friday for me.
No problem with indicators though.
PS:
Have to correct this.
Some indicators have disappeared from charts.
Had it saved on chart templates though which were still there.
Don't really use GFT charts for analysis , so I didn't notice at first.

I'll have to check that when I get home. I do not rely on them for my news so I really never pay attention to it.

How did you revert back to a previous version?

hi fxracing,

As far as I recall it can be done as follows:
Start, programs, Select you GFT file, Select Update Dealbook 360 ... you should have two options. One to Check for Update, and the other to Restore to Previous Version.

Hope this helps.