Alpari Broker - Support Issues

Dear Fellow Traders,

Recetnly i have opened an account with Alpari. I am trying hard to change my password because the changing process requires verifcation through mobile phone. The issue is that this verification code was not received by my mobile.

I have contacted the supports department several times. I have used mobile, desktop and laptop, I have also used Google Chrome and Firefox to change password but still not successful. One of the staff tried to manually SMS me but the information received was “ Test Alpari A”. The supporting staff always inform me that their IT department is working on my problem, but for 5 days they have yet to resolve it.

I have lost confident with this broker because simple issue like mobile verification cannot be handled properly. The good thing is that i have not funded in any money.

Do you have any bad experience with this broker, appreciate if you can share with me or direct me to a better person that can attend to my problem.

Thanks

Hey, I know that this comment is quite outdated especially keeping in mind that you made the post several years ago, but yes, that's one of the technical issues I faced with Alpari. I admit, overall they're not too shabby, but you know the saying - the devil is in the details, and after constant and consistent issues like this I realized that it's time to move on from this broker. I still have hope that they will improve, so that's why I left my account with them, so they wouldn't deduct the dormant account fee on me I login once a month, open a close a trade to show trading activity - kudos to their CS team who recommended I do this.
It was mostly irritating when you want to withdraw some funds, and there are issues with the code delivery.
I'm focused mostly on IB business now, but the broker I'm working with has replaced the SMS delivery option with Microsoft and Google Authenticator, because they understand that clients need convenience to properly work with a broker and when Alpari still had their own forum we pitched this idea about 1.5 years ago, but they ignored it, for some reason they stopped taking care of it and later on closed it((( which was a pity, I really enjoyed socializing with like minded individuals there