I’m posting this to share a real and unresolved issue I’ve encountered with Ultima Markets.
A withdrawal appeared in my account statement that I did not request. I contacted support and received the standard canned reply: “The account manager has been contacted and will reach out to you.”
However, I was never contacted directly. The account manager only responded indirectly through my IB, and the explanation given was vague — no written clarification, and no reference to any specific terms or clauses that could justify the withdrawal or a prior reversal.
I then submitted a formal request for a proper explanation — but to date, there’s still no response from Ultima Markets.
This isn’t the first time I've had an issue with unclear fund handling at this broker. Repeating the same template responses without proper documentation or direct contact is unacceptable for any broker that claims to be transparent and trustworthy.
Account ends in: 3144
If anyone else has had similar issues, feel free to share. I recommend extreme caution if you're trading or planning to trade with them.
A withdrawal appeared in my account statement that I did not request. I contacted support and received the standard canned reply: “The account manager has been contacted and will reach out to you.”
However, I was never contacted directly. The account manager only responded indirectly through my IB, and the explanation given was vague — no written clarification, and no reference to any specific terms or clauses that could justify the withdrawal or a prior reversal.
I then submitted a formal request for a proper explanation — but to date, there’s still no response from Ultima Markets.
This isn’t the first time I've had an issue with unclear fund handling at this broker. Repeating the same template responses without proper documentation or direct contact is unacceptable for any broker that claims to be transparent and trustworthy.
Account ends in: 3144
If anyone else has had similar issues, feel free to share. I recommend extreme caution if you're trading or planning to trade with them.
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