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MB Trading Futures - Introduction

  • #961
  • Jul 31, 2007 12:27am Jul 31, 2007 12:27am
  •  tazmet
  • | Joined Jun 2007 | Status: Gold Member - Solid Gold Baby! | 47 Posts
Thanks for the great info. I had no idea how to do that. This will give me some more fire power with the broker for sure.

I didn't mean to imply it only happened at the last candlestick. This is just how I initially recognized the problem. It does all kinds of crazy things. I see spikes, then reopen and they dissapear showing a completely different chart. I also notice that the chart price is no longer in synch with my trading station. It seems to work fine in the am PDT. Then, for several hours near the close of the daily candle, it will act erratically. Very annoying problem!

[quote=leighsww;1516424]I can't see how it's a connection problem. Is yours happening on the last candlestick only?
My business model Get pips => Keep Pips => Repeat
  • #962
  • Jul 31, 2007 12:36am Jul 31, 2007 12:36am
Quoting tazmet
I didn't mean to imply it only happened at the last candlestick. This is just how I initially recognized the problem. It does all kinds of crazy things. I see spikes, then reopen and they dissapear showing a completely different chart. I also notice that the chart price is no longer in synch with my trading station. It seems to work fine in the am PDT. Then, for several hours near the close of the daily candle, it will act erratically. Very annoying problem!
Oh my, you better start taking screenshots, because something certainly is not right about that.

It seems like you are encountering exactly same problem as I am, but yours is to a much larger degree. I only noticed it happening twice, but yours is happening much more frequently. That's cause to be seriously concerned and you need to get your broker to give you an explanation of what's going on.
  • #963
  • Edited 2:14am Jul 31, 2007 1:34am | Edited 2:14am
Okay, this is really weird, but as I mentioned earlier I haven't had that "somebody has logged in as you" message appear for several weeks (maybe even a month), but I just got the message popup again and now I can't connect to the quote server.

I've attached the screenshot of the popup message below.

Hmmmm, I find it very weird that this happens to me again at this exact time we have been bringing up all this talk about it, lol.

Anyway, I have been trying again and again to get connected to the quote server (rebooted many times), but it's all blank and my positions/trades are showing zeros.

In the past when this has happened, I normally can reconnect without too much problem. LOL, am I being sabotaged/penalized or something for asking too many questions? :

I've got my TTO's in place so I'm going to see if it resolves itself tomorrow.

Justin, was there another internet backbone outage?

Did anybody else get this happening again, as well?

Oops, I better stop asking too many questions, lest my Navigator disappear altogether!

* Edited - I just took a look at my logs and here's what it shows (what is shown in RED is the IP address for the Quote server and where the connection fails)
Quote
[20:50:47.937] MbtNav -T- begin CQuoteClient::CreateClients
[20:50:47.937] MbtNav -T- Creating QuoteClient: IP=64.93.81.10, port=5020
[20:50:47.937] MbtNav -T- MBTClient() 0xe2f7c0 64.93.81.10:5020 tid=0x5bc
[20:50:47.937] MbtNav -T- ClientSocket() 0xe44cb0 tid=5bc
[20:50:51.078] MbtNav -T- -O- Processing Heartbeat
[20:50:51.078] MbtNav -T- -O- queue Waiting
[20:50:56.750] MbtNav -T- CDataClient: rec'd heartbeat
[20:51:08.921] MbtNav -T- CreateStreamedConnection ClientSocket 0xe44cb0 failed 0x0
[20:51:08.921] MbtNav -T- -ClientSocket() 0xe44cb0 tid=5bc sock=0xffffffff
[20:51:08.921] MbtNav -T- OpenConnection failed, ClientSocket 0xe44cb0 meeting a brutal death
[20:51:08.921] MbtNav -T- ~ClientSocket() 0xe44cb0 tid=5bc sock=0xffffffff
[20:51:08.921] MbtNav -T- MBTClient::Open returning false
[20:51:08.921] MbtNav -T- MBTClient() 0xe2f7c0 return
[20:51:08.921] MbtNav -T- CQuoteClient::CQuoteClient
[20:51:08.921] MbtNav -T- end CQuoteClient::CreateClient
[20:51:08.921] MbtNav -T- CreateClientsRun return hThread=3b0 tid=5bc
[20:51:08.921] MbtNav -T- CQuoteClient::~CQuoteClient
[20:51:08.921] MbtNav -T- ~MBTClient() 0xe2f7c0
[20:51:08.921] MbtNav -I- Quotes: CONNECTFAILED (12000)
[20:51:20.921] MbtNav -T- CMbtQuotes::CreateClients: Waiting on previous worker tid=0x5bc
[20:51:20.921] MbtNav -T- WaitForSingleObject returned 0
[20:51:20.921] MbtNav -T- CreateClientsRun hThread=368 tid=974
[20:51:20.921] MbtNav -T- begin CQuoteClient::CreateClients
[20:51:20.921] MbtNav -T- Creating QuoteClient: IP=64.93.81.10, port=5020
[20:51:20.921] MbtNav -T- MBTClient() 0x32aa00 64.93.81.10:5020 tid=0x974
[20:51:20.921] MbtNav -T- ClientSocket() 0xe44cb0 tid=974
[20:51:21.078] MbtNav -T- -O- Processing Heartbeat
[20:51:21.078] MbtNav -T- -O- queue Waiting
[20:51:27.281] MbtNav -T- CDataClient: rec'd heartbeat
[20:51:28.375] MbtNav -T- -C- Processing Heartbeat
[20:51:28.375] MbtNav -T- PermClient: ping sent.
"Meeting a brutal death"? Somebody has a sense of humor in the programming department, lol =P

Okay, here's my ping and tracert for the Quote server's IP address:

Quote
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>tracert 64.93.81.10

Tracing route to 64.93.81.10 over a maximum of 30 hops

1 4 ms 10 ms 6 ms dslrouter [192.168.1.1]
2 43 ms 45 ms 46 ms 72.235.128.1
3 46 ms 46 ms 46 ms 10.245.225.13
4 46 ms 47 ms 46 ms sl-gw2-prl-2-1.sprintlink.net [144.223.63.177]
5 46 ms 45 ms 45 ms sl-bb20-prl-0-0.sprintlink.net [144.232.30.21]
6 92 ms 92 ms 106 ms sl-bb22-ana-10-1.sprintlink.net [144.232.8.206]
7 94 ms 94 ms 100 ms sl-st25-la-0-0-0.sprintlink.net [144.232.9.20]
8 93 ms 111 ms 111 ms sl-st26-la-7-0-0.sprintlink.net [144.232.9.11]
9 112 ms 115 ms 153 ms sl-intella9-18392-0.sprintlink.net [144.223.44.30]
10 156 ms 113 ms 112 ms lax4-br01-1-3-to-lax4-cr02-2-4.net2ez.com [64.93.64.106]
11 98 ms 99 ms 102 ms lax4-cas01-1-5-to-lax4-cr02-7-5.net2ez.com [64.93.64.50]
12 113 ms 113 ms 106 ms 64.93.75.30
13 113 ms 201 ms 114 ms 64.93.81.10
14 95 ms 115 ms 113 ms 64.93.81.10
15 207 ms 112 ms 113 ms 64.93.81.10

Trace complete.

C:\>ping 64.93.81.10

Pinging 64.93.81.10 with 32 bytes of data:

Reply from 64.93.81.10: bytes=32 time=111ms TTL=116
Reply from 64.93.81.10: bytes=32 time=95ms TTL=116
Reply from 64.93.81.10: bytes=32 time=94ms TTL=116
Reply from 64.93.81.10: bytes=32 time=112ms TTL=116

Ping statistics for 64.93.81.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 94ms, Maximum = 112ms, Average = 103ms
Hmmm, the ping and tracert above show no connection problems, so this is even more bizarre! Justin ... why is the Quote server not issuing me data and instead blank? (*crying emote*)
Attached Image
  • #964
  • Jul 31, 2007 2:02am Jul 31, 2007 2:02am
Quoting leighsww
Okay, this is really weird, but as I mentioned earlier I haven't had that "somebody has logged in as you" message appear for several weeks (maybe even a month), but I just got the message popup again and now I can't connect to the quote server.

I've attached the screenshot of the popup message.

Hmmmm, I find it very weird that this happens to me again at this exact time we have been bringing up all this talk about it, lol.

Anyway, I have been trying again and again to get connected to the quote server (rebooted many times), but it's all blank and my positions/trades are showing zeros.

In the past when this has happened, I normally can reconnect without too much problem. LOL, am I being sabotaged/penalized or something for asking too many questions? :

I've got my TTO's in place so I'm going to see if it resolves itself tomorrow.

Justin, was there another internet backbone outage?

Did anybody else get this happening again, as well?

Oops, I better stop asking too many questions, lest my Navigator disappear altogether!
I too cannot log on.
I contacted the help desk and they asked me to hold...Twice. I held for 40 minutes and still no help, so I hung up. I would like faster service. I was with a competitor and their help was very prompt, but I will not go back to them.
Not sure why the navigator will not come on, so I will not make my fortune tonight, and I really think tonight was going to be the big one!
We'll no doubt find out the reason and then we can continue seeking our fortune.
  • #965
  • Jul 31, 2007 2:20am Jul 31, 2007 2:20am
Quoting Stan
I too cannot log on.
I contacted the help desk and they asked me to hold...Twice. I held for 40 minutes and still no help, so I hung up. I would like faster service. I was with a competitor and their help was very prompt, but I will not go back to them.
Not sure why the navigator will not come on, so I will not make my fortune tonight, and I really think tonight was going to be the big one!
We'll no doubt find out the reason and then we can continue seeking our fortune.
Oh my gosh, Stan, I'm so glad that you posted, cuz I was really beginning to think I might be the only one this was happening to tonight, lol.

Yes, I wanted to get into more trades tonight as well, but oh well, such is life
  • #966
  • Jul 31, 2007 2:34am Jul 31, 2007 2:34am
I have open positions too whicj I cannot access or close!!!!!
I seriously am very very upset with this outage , it's taking too long and I called long distance twice with no luck!!!!! ........ too bad
  • #967
  • Jul 31, 2007 2:45am Jul 31, 2007 2:45am
Quoting zoheir
I have open positions too whicj I cannot access or close!!!!!
I seriously am very very upset with this outage , it's taking too long and I called long distance twice with no luck!!!!! ........ too bad
Did you try this number? (866) 558-3342?
When he says "MB Trading can you hold?"
Just say "NO! I can't hold!"
  • #968
  • Jul 31, 2007 2:46am Jul 31, 2007 2:46am
there better be a damn good reason for this, boy im waiting for justin response.
If I Go Broke Trying Then I Will die happy.
  • #969
  • Jul 31, 2007 2:55am Jul 31, 2007 2:55am
Quoting Moe
there better be a damn good reason for this, boy im waiting for justin response.
To be very honest with you, I really don't care about the reason whether it's good or bad, I really respect Justin and appreciate his responses and courtesy but that doesn't help stopping my losses.... yes I am trying the service with a small account (LIVE) but still, this is money, and that makes me think .... Thighter spreads mean nothing on a dead server!!!
  • #970
  • Jul 31, 2007 3:00am Jul 31, 2007 3:00am
4am EST... NO QUOTES on my navigator....just called "Customer Service"...
GOT A RECORDING.....arrrrggghhhhhh

Hopefully they are still in business, cause my navigator isn't...
  • #971
  • Jul 31, 2007 3:22am Jul 31, 2007 3:22am
After reading audionut's post: http://www.forexfactory.com/showthread.php?t=40835

I called the number that Stan gave in his above post and someone answered right away and reset something to make things work again.

So, do the same and they will fix you.
  • #972
  • Edited 4:22am Jul 31, 2007 4:02am | Edited 4:22am
Quoting leighsww
After reading audionut's post: http://www.forexfactory.com/showthread.php?t=40835

I called the number that Stan gave in his above post and someone answered right away and reset something to make things work again.

So, do the same and they will fix you.
Now they are not answering at all .....
No one attends to the tech support chat
No one answers the other tech support number
No one is here explaining what's happening
  • #973
  • Jul 31, 2007 4:15am Jul 31, 2007 4:15am
I dont know if your problems are related to that, but MB/Efx sometimes clear out IP adresses that are logged in for a long time without activity and mark them as "unfriendly". Support can fix such a situation. This information comes from neoticker support, i have never experienced such a situation, but i could see how this is problematic for autotrading bots, who lurk for entries for a long time and dont trade often.
  • #974
  • Jul 31, 2007 4:17am Jul 31, 2007 4:17am
Quoting shrike
I dont know if your problems are related to that, but MB/Efx sometimes clear out IP adresses that are logged in for a long time without activity and mark them as "unfriendly". Support can fix such a situation. This information comes from neoticker support, i have never experienced such a situation, but i could see how this is problematic for autotrading bots, who lurk for entries for a long time and dont trade often.
Well, if support doesn't pick up the line ?????? man this is very frustrating
  • #975
  • Jul 31, 2007 4:30am Jul 31, 2007 4:30am
Just to be fair ........ they finally answered and a gentleman has reset my account in 20 seconds !!! I also asked him on a friendly note to answer the calls as fast as possible and ask someone to attend to the tech chat cause people are very frustrated and starting to jump to negative conclusions!!!
  • #976
  • Jul 31, 2007 4:55am Jul 31, 2007 4:55am
zoheir, I'm trying to understand this... were you calling the wrong # before? or you have been trying the same # for a long time until finally someone answered?
  • #977
  • Jul 31, 2007 4:56am Jul 31, 2007 4:56am
Quoting ycomp
zoheir, I'm trying to understand this... were you calling the wrong # before? or you have been trying the same # for a long time until finally someone answered?
nope the same number on redial
  • #978
  • Jul 31, 2007 5:03am Jul 31, 2007 5:03am
If you cant log in to the platform for whatever reason and want to close positions or change orders, you can call the trade-desk (rather than customer support).
  • #979
  • Jul 31, 2007 5:12am Jul 31, 2007 5:12am
it's all resolved now, I'll keep the numbers on my speed dial though!
  • #980
  • Jul 31, 2007 6:32am Jul 31, 2007 6:32am
Quoting zoheir
I have open positions too whicj I cannot access or close!!!!!
I seriously am very very upset with this outage , it's taking too long and I called long distance twice with no luck!!!!! ........ too bad
And someone was trying to convince me that this happens only on demo server since they do testing on it, (sad hahaha).
I may be a so-so trader, but I am a very good programmer, and I know it doesn't make any sense except that they have a bug that loses connection to your open positions. Gee, dangerous stuff.

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