At the next attempt to log into my Personal Account, she did not let me through. The joint was on my side, as I saw later, but the very question of how to enter the office in another way (if the first one did not work, and there are several options there) remained. I contacted the TP in a telegram. It is open from 06 am to 21 pm (UTC).
The answer came about 40 minutes later.
The question above was incorrectly formulated, because he did not achieve his goal, he asked again. My question is: Hello. Can I log in using only one selected method? And if, for example, you came in using telegrams and lost your phone? How do I get into the office afterwards? What kind of backup option is provided for such cases? The waiting time for a response was about 50 minutes.
So. One login means one account. In general, this is how it should be. But there was a thought about some kind of backup entrance from those that are offered.
The support response time could have been shorter, as for me. In general, it is not critical. The answers are polite and understandable.
Another option is to contact them: