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Wrong colour candle

  • #1
  • First Post: Oct 17, 2021 2:41am Oct 17, 2021 2:41am
Hi,

Scenario, I have two live accounts both with the same timeframe, same instrument, same broker, but are two separate live accounts. On Friday my trading strategy indicated that at 7am GMT it wasn’t a trade due to the candle being Red, so waited for the next 15 min candle to close green and entered there, it stopped me out for a loss, however my other chart (I hadn’t realised) was showing a green candle at 7am which would of triggered my entry earlier and would of not stopped me out, but also would of gone to my target which would of given me a tidy 180 pip Win.

After many emails back and forth with my Broker ICM, the charts are still showing this wrong coloured candle.

it’s messed up my trading plan as I had been waiting several days for my entry and this trade would have brought the month total to my targets.

im extremely annoyed by this as you can imagine.

has this happened to anyone and what should I do?

my broker is saying there was an overload on the accounts and therefore was showing the wrong data, but will look into any affected trades. So far they are saying there is nothing incorrect although they have stated that there was an error, and that will correct it. But so far it’s still showing that wrong coloured candle.

Thanks
  • #2
  • Edited 4:37am Oct 17, 2021 4:14am | Edited 4:37am
Hi,
I'm not sure there is much you will be able to do about it at the end of the day; if your broker is anything like mine then they'll have a disclaimer somewhere that all data is only indicative and relied upon at your own risk. You'd have to demonstrate they were negligent and that I suspect will be difficult to do. You should still try to get the trade scratched if you can, I can't imagine you'll ever get the 180 pips profit out of them but you may be able to nullify the loss. The problem you face is proving to the broker what your system is and your adherence to it. From their point of view you could be making anything up on the back of an incorrect candle colour.

More broadly, it perhaps does suggest something about the robustness of your method. If one 15m candle being wrongly labelled can spoil your month all by itself then it might be an idea to consider how you could tweak your method not to be so fragile in this way.

Another, perhaps more stoic way to look at this, is to think that there may well have been (and may well be yet to come) other mis-labelled candles and on those occasions it made you money. Over time, presumably random things like that will presumably tend to even out. And, of course, if you find yourself unhappy with the data reliability of your broker you could always change to a different one.
  • #3
  • Oct 17, 2021 7:38am Oct 17, 2021 7:38am
Quoting ONE9ONE9
Hi, Scenario, I have two live accounts both with the same timeframe, same instrument, same broker, but are two separate live accounts. On Friday my trading strategy indicated that at 7am GMT it wasn’t a trade due to the candle being Red, so waited for the next 15 min candle to close green and entered there, it stopped me out for a loss, however my other chart (I hadn’t realised) was showing a green candle at 7am which would of triggered my entry earlier and would of not stopped me out, but also would of gone to my target which would of given me...
Can you share with us some screen shots from the 2 accounts?
  • #4
  • Oct 17, 2021 8:22am Oct 17, 2021 8:22am
@Oldtraderman

Many thanks for your reply, I think you are correct in that they will probably not honour any kind of trade profit target but perhaps may null the SL.

The one trade hadn’t wiped out the months profit but more like it had taken me down to near break even for the month, (its been an up and down month) but very up for the year.

so far I am happy with all that the Icmarkets have offered, this has been the only thing I’ve noticed, it may have happened before but for now only noticed it, so yes it could have been some months when a candle gave profit when it shouldn’t have. It means that potentially all my back testing may have been thrown off too.

Hopefully I will get my SL back and then can move on, with double eagle eyes on any forthcoming trades.

thanks
  • #5
  • Oct 17, 2021 8:27am Oct 17, 2021 8:27am
Quoting momo3HC
{quote} Can you share with us some screen shots from the 2 accounts?
Yes attached are some screenshots i took on the date.

The first image was Horizontal line at 7am GMT (Broker time is +2, hence 9am) it shows a green candle, the 2nd image is the Red candle, which made my entry later on next candle close.

still today opening the two of my live accounts, there is still this discrepancy.
Attached Image(s) (click to enlarge)
Click to Enlarge Name: 4FA44BCA-3939-46DD-A737-78F94C417757.jpeg Size: 304 KB
Click to Enlarge Name: F193DA83-1CB4-4DE6-92D0-66B3B51119F1.jpeg Size: 308 KB
  • #6
  • Oct 17, 2021 1:14pm Oct 17, 2021 1:14pm
Quoting Oldtraderman
The problem you face is proving to the broker what your system is and your adherence to it. From their point of view you could be making anything up on the back of an incorrect candle colour.
^^^This

"... look into affected trades..." would be trades opened before that candle, and SL hit because of that candle.

I might be wrong, but the discrepancy won't change. It seems you are using MT5 and you were watching the 0900 candle "live". You are missing around 50% ticks (218 vs 420). You probably have missing M1 candles for 0910-0915, which will probably only resync when you remove/re-add the account.
  • #7
  • Oct 18, 2021 7:37am Oct 18, 2021 7:37am
Quoting bazooki
{quote} ^^^This "... look into affected trades..." would be trades opened before that candle, and SL hit because of that candle. I might be wrong, but the discrepancy won't change. It seems you are using MT5 and you were watching the 0900 candle "live". You are missing around 50% ticks (218 vs 420). You probably have missing M1 candles for 0910-0915, which will probably only resync when you remove/re-add the account.

This is MT4, 15 min TF.

Was waiting for the 15min candle to close,it was red candle so no trade.

I have removed all my accounts as asked by my broker, and added them back, still the rogue candle is there, i also update all new data in the history.
  • #8
  • Oct 18, 2021 9:51am Oct 18, 2021 9:51am
if the 2 accounts connect to 2 different servers, only then I understand why you keep having this difference. i don't know how history on mobile works, but on desktop, if candles are loaded after the "wrong candle", the wrong candle never gets corrected, unless you remove the wrong candle and all candles after that, for that particular TF. and probably also restart MT4. if you still see the wrong candle, then you might have something, but i assume ICM already corrected the data (that is, they admit they had a glitch, and it wasn't your internet connection). on mobile, you probably have to completely remove the app and re-install, but you will lose your symbols list/settings/history etc. but all this doesn't really matter anymore, hope you get it sorted with ICM.
  • #9
  • Oct 19, 2021 4:33am Oct 19, 2021 4:33am
Ok thanks yes i understand,

I am running two live accounts on ICM paid VPS server, so all data comes from the same server, and yes on MT4 Platform it still shows, i just wasn't at my computer when i sent the screenshots.

Ive restarted, ive refreshed history,still the candle is there.

So maybe i have some ammunition to throw at them.
  • #10
  • Oct 19, 2021 2:59pm Oct 19, 2021 2:59pm
Quoting ONE9ONE9
Ok thanks yes i understand, I am running two live accounts on ICM paid VPS server, so all data comes from the same server, and yes on MT4 Platform it still shows, i just wasn't at my computer when i sent the screenshots. Ive restarted, ive refreshed history,still the candle is there. So maybe i have some ammunition to throw at them.
Hey ONE9ONE9, I trade with ICM too and their support has always been very responsive and solid this far.
What have they told you about it? I mean besides "there's nothing incorrect, but will correct it"
Hope your trades are back on target
E.H.
  • #11
  • Oct 19, 2021 3:48pm Oct 19, 2021 3:48pm
Quoting bazooki
if the 2 accounts connect to 2 different servers, only then I understand why you keep having this difference. i don't know how history on mobile works, but on desktop, if candles are loaded after the "wrong candle", the wrong candle never gets corrected, unless you remove the wrong candle and all candles after that, for that particular TF. and probably also restart MT4. if you still see the wrong candle, then you might have something, but i assume ICM already corrected the data (that is, they admit they had a glitch, and it wasn't your internet...
Good evening!
I agree with your explanation bazooki...mostly with the last part... "all this doesn't really matter anymore, hope you get it sorted with ICM"
They are a big and trusted broker so it's in their best interest to do so...Please share if any updates!
Thanks!
  • #12
  • Oct 19, 2021 7:13pm Oct 19, 2021 7:13pm
Quoting ONE9ONE9
...I am running two live accounts on ICM paid VPS server, so all data comes from the same server...
Still, even on the same VPS, I think the 2 accounts connect to different IPs, for example ICMarkets-Live01 and ICMarkets-Live02.

Nice to see ICM is reading along. I guess we can soon expect a positive outcome for OP right?
  • #13
  • Oct 19, 2021 11:28pm Oct 19, 2021 11:28pm
Quoting ONE9ONE9
Ok thanks yes i understand, I am running two live accounts on ICM paid VPS server, so all data comes from the same server, and yes on MT4 Platform it still shows, i just wasn't at my computer when i sent the screenshots. Ive restarted, ive refreshed history,still the candle is there. So maybe i have some ammunition to throw at them.
I'm late to the party but what does "refreshed history" involve?

Have you gone into the file folder and deleted the history?

That's what I was doing a while back when I was missing data on the 15 M chart.

Good Luck
It takes a lot for me to IGNORE you, but you can try.
  • #14
  • Oct 24, 2021 5:12pm Oct 24, 2021 5:12pm
Hi,many thanks for your replies.

ICM have been very responsive and after several emails back and forth, they didnt want to scrap the trade, but offered me £100 as a gesture of goodwill. My initial Stop loss for this trade was £248, so although i haggled with them some more, as if correct i would stood to make £748 had it not been for this rogue candle, they wouldnt budge, and said these things can happen on different servers.

So although not completely the outcome i wanted,they settled on £100 back.
  • #15
  • Oct 24, 2021 9:38pm Oct 24, 2021 9:38pm
Quoting ONE9ONE9
Hi,many thanks for your replies. ICM have been very responsive and after several emails back and forth, they didnt want to scrap the trade, but offered me £100 as a gesture of goodwill. My initial Stop loss for this trade was £248, so although i haggled with them some more, as if correct i would stood to make £748 had it not been for this rogue candle, they wouldnt budge, and said these things can happen on different servers.

So although not completely the outcome i wanted,they settled on £100 back.


well done 1919

In passing, did they mention which one of their 12 servers might have the good data ?
  • #16
  • Oct 25, 2021 2:37am Oct 25, 2021 2:37am
Thanks

No they didnt say which server was the best,although i rent a VPS through them Lol.

They kept telling me that i shouldnt trade using coloured candles and just on price, but i said im sorry a red or green candle matters a lot to me in my trading strategy.

But anyhow im getting a little something back from them which shows that they either knew they were wrong but didnt want to admit it or they generally are a good broker who saw the confusion and offered a token gesture.
  • #17
  • Oct 25, 2021 9:00am Oct 25, 2021 9:00am
Quoting Estella
{quote} Hey ONE9ONE9, I trade with ICM too and their support has always been very responsive and solid this far. What have they told you about it? I mean besides "there's nothing incorrect, but will correct it" Hope your trades are back on target E.H.
Quoting LeeHolcomb
{quote} Good evening! I agree with your explanation bazooki...mostly with the last part... "all this doesn't really matter anymore, hope you get it sorted with ICM" They are a big and trusted broker so it's in their best interest to do so...Please share if any updates! Thanks!
It's a nice gesture. However, creating above accounts for obvious reasons isn't elegant really, and worth more, can I post a smiley too:

I'd just continue trading and sure you will get the money back.
  • #18
  • Oct 26, 2021 2:58am Oct 26, 2021 2:58am
Quoting bazooki
{quote} {quote} It's a nice gesture. However, creating above accounts for obvious reasons isn't elegant really, and worth more, can I post a smiley too: I'd just continue trading and sure you will get the money back.
Do you mean creating accounts on the servers they rent isnt elegant? ie they can mess around with you more?
  • #19
  • Oct 26, 2021 7:58am Oct 26, 2021 7:58am
No. I meant those accounts that were created here on FF just for the purpose of trying to turn this thread into something positive. If they (or the company they hired since they will deny these accusations) had not, I'd find it a nice gesture indeed. But doing so = free advertising with fake reviews and worth more than what they offered you. But as mentioned I would just let it go and try to change your system so it doesn't heavily depend on candle color. There are other brokers that show wrong candles on regular basis, especially when price moved fast within that candle and/or spread widened a lot.
  • #20
  • Oct 26, 2021 9:11am Oct 26, 2021 9:11am
Oh i see, Gotcha!

That had never crossed my mind, that they would set up accounts to reply in thread.

Thanks
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