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for fxcm mini acct holder

  • #1
  • First Post: Apr 3, 2005 7:35pm Apr 3, 2005 7:35pm
Hi im new to forex and had just open a mini acct with fxcm.

Problem on day 1.
- I cant close my open position (buy - eur/usd) when it time to earn as lil as $8 due to some technical software error. Cant even set the limit or stop.
- Request help on live support but they seem unsure what is the problem and told me to give a call to their office for a quick close and also to retified the problem.
- I called their office which suppose to be located in singapore but the office is close.
- Start to panic although i might just lose a lil of money so i tried to figure out myself on how to close it.
- Instead of click close, i click (Sell - eur/usd) and it overwrite my current open position. Thats so close i still manage to grab away $3 lol

Is this the actual way playing with such error? It seem to work for me.

Btw im fr singapore and totally new to forex so pardon me if im weird.

Cheers
  • #2
  • Apr 3, 2005 7:38pm Apr 3, 2005 7:38pm
take your $3 and go find a real broker not a "market maker"!
  • #3
  • Apr 3, 2005 7:49pm Apr 3, 2005 7:49pm
which broker is best for me?

Currently i manage to grab $20. Need atleast $40 more to cover up the cost of wire transfer before i close my account.
  • #4
  • Apr 4, 2005 12:20am Apr 4, 2005 12:20am
Quoting stonie
Hi im new to forex and had just open a mini acct with fxcm.

Problem on day 1.
- I cant close my open position (buy - eur/usd) when it time to earn as lil as $8 due to some technical software error. Cant even set the limit or stop.
- Request help on live support but they seem unsure what is the problem and told me to give a call to their office for a quick close and also to retified the problem.
- I called their office which suppose to be located in singapore but the office is close.
- Start to panic although i might just lose a lil of money so i tried to figure out myself on how to close it.
- Instead of click close, i click (Sell - eur/usd) and it overwrite my current open position. Thats so close i still manage to grab away $3 lol

Is this the actual way playing with such error? It seem to work for me.

Btw im fr singapore and totally new to forex so pardon me if im weird.

Cheers
I would delete the platform, delete files under internet options and download the platform again.
  • #5
  • Apr 4, 2005 3:48pm Apr 4, 2005 3:48pm
Man check your windows version and talk to them. Note that desktop applications might not work properly under different windows versions.

I use Windows XP Professional and I am using a demo account from FXCM, supposed to be the same platform for live too. The platform is working fine with no errors at all. Check your windows and ask them, they know their software better than we know.

After what I read about FXCM in here, I assume that you close the account and move to another broker


Sincerely,

Nader M. Arafa
  • #6
  • Apr 4, 2005 5:52pm Apr 4, 2005 5:52pm
Latest news from FXCM, they will be applying some patch to the software but no info what is it for. Let see if this help to solve the problem.
  • #7
  • Apr 7, 2005 4:56pm Apr 7, 2005 4:56pm
Quoting stonie
Latest news from FXCM, they will be applying some patch to the software but no info what is it for. Let see if this help to solve the problem.
Well, one issue which I really hate about the platform of FXCM is that they keep forcing you to install patches. Every 1 or 2 weeks, I open their software, and it won't connect me unless it downloads new patches or files from the server. Why don't they announce a new version of the software for everyone to download and start using instead??? I really hate this Microsoft technique forcing the user to download the new version without knowing the circumstances of the user, such as the MSN Messenger case for example.

I stopped using the demo account from FXCM since last time it was attempting to download something and after the download is complete, the installation failed for some unknown reason.


Find someone apart from FXCM, I am getting convinced day after another, that they are not pros.
  • #8
  • Apr 8, 2005 4:13am Apr 8, 2005 4:13am
Seriously from a newbie (me) point of view, avoid fxcm. The graphic seem to lag always. At one time it is difference by 50 pips which coz me to loss $500 in an hr. 40k odd members in fxcm doesnt mean good at all. When 40k or lesser members log in at the same time, its definitely gonna lag the server. THEY SHOULD EXPECTED THIS TO HAPPEN.
  • #9
  • Apr 8, 2005 8:40am Apr 8, 2005 8:40am
What do you mean by 40k members? Do you mean members that have accounts with $40k in funds or more?
  • #10
  • Last Post: Apr 8, 2005 10:23am Apr 8, 2005 10:23am
Quoting narafa
What do you mean by 40k members? Do you mean members that have accounts with $40k in funds or more?
The overall total members available in fxcm
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