'Invalid Account' Error on Alpari-US Demo Accounts

Hi all,

I just opened my account last night with them and it worked great. Same thing this morning. But this evening, all of a sudden, I started getting this 'Invalid Account' error on my demo account with Alpari-US. A friend of mine who has had a demo account with them for quite a while is having the same problem.

Anyone else experiencing this?. I sent an email to them. Once I get a reply, I'll report it here.

Thanks,
~Steve

Hello again,

I heard back from Alpari-US today and apparently they were upgrading their server over the weekend. Any demo accounts created over the weekend were not recorded and will need to apply for a new demo account instead.

Problem solved ..
~Steve

Apparently the login id for the website and the login id for the software is 2 different id's as seen below

https://i.imgur.com/znGFJHC.png

I just set up a demo account through their website, (something I never did before, yet somehow was still able to get data), and I chose the same Alpari-Trade02 server that they had in the above picture. where they said server type
https://i.imgur.com/7V9GIGE.png

and now I'm connected.