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Is Pepperstone a good broker?

  • #21
  • May 7, 2020 3:41pm May 7, 2020 3:41pm
Quoting Sincere007
Dear all, I was thinking to open new thread about this pepperstone but saw this thread... Yesterday my account is washed up with pepperstone and I have heard enough that its my mistake to over leverage... --------------- Yesterday I placed two SELL trades which washed my account. My account balance was 1200usd 1st I opened 2 lots sell at 22.55. Later I added 3 lots at 23.20. At 23.50 I was comfortable in good profit. At 23.55 candle fell as per my analysis, you can see in picture also... I was so happy but at same time I received margin call......
5 lots with 1200 usd while the spread at that time,the account has already been stressed out.
I moved last year from pepperstone to globalprime.
No complain about pepperstone, made several withdraws within 48 hours.
Im sorry man. Perhaps you could update what the support has to say and consider a review about them at FPA .
Download Corti EA : https://cortiea.com
  • #22
  • May 15, 2020 4:36pm May 15, 2020 4:36pm
Im going to lodge a complaint to FCA on Monday morning how pepperstone managed my trades.
21st of April was used one method of pricing when i entered to market.
22nd another way of pricing.
so they did haircut for me with cost 5000 euro.
They are denying that the pricing method was changed. Can You believe them?
as well they only published how price price created on spot crude 5th of May
Do not trade their rubbish product.
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  • #23
  • May 16, 2020 3:15am May 16, 2020 3:15am
Quoting Sincere007
Dear all, I was thinking to open new thread about this pepperstone but saw this thread... Yesterday my account is washed up with pepperstone and I have heard enough that its my mistake to over leverage... --------------- Yesterday I placed two SELL trades which washed my account. My account balance was 1200usd 1st I opened 2 lots sell at 22.55. Later I added 3 lots at 23.20. At 23.50 I was comfortable in good profit. At 23.55 candle fell as per my analysis, you can see in picture also... I was so happy but at same time I received margin call......

1) u are over leveraged
2) nz and au market opens are of extremely low volume, hence pricing across the board is very different(broker A can show X price, broker B can show X+30pips price)
3) unless it is a black swan like may 2019, u usually have to await for Singapore's open before market stabalizes with enough volume that all brokers pricing comes into tolerance. thhat said, what u experieced in may 2020 is not a black swan but just lack of volume and liquidity pricing from provider's side.
  • #24
  • May 17, 2020 2:23pm May 17, 2020 2:23pm
Quoting KamaZ
Im going to lodge a complaint to FCA on Monday morning how pepperstone managed my trades. 21st of April was used one method of pricing when i entered to market. 22nd another way of pricing. so they did haircut for me with cost 5000 euro. They are denying that the pricing method was changed. Can You believe them? as well they only published how price price created on spot crude 5th of May Do not trade their rubbish product. {image}

you are right about this new spot crud crap, they fucked us all
  • #25
  • May 17, 2020 4:22pm May 17, 2020 4:22pm
Quoting azidane
{quote} you are right about this new spot crud crap, they fucked us all
I took all my money out of this bucket shop and starting to fight for my missing 5000 euro which they robbed from me.
hopefully FCA will help
  • #26
  • Edited 9:14pm Nov 20, 2022 8:58pm | Edited 9:14pm
They've become really bad with phone support even when you have to speak with them urgently where
you have an open trade and ctrader disconnects (frequently particularly pre post NY) and doesn't reconnect

Last time I called them 43mins on hold and this time 47mins still no answer with recorded announcements ever 10 seconds
(literally 10 seconds) so annoying when its the same message telling which country Im calling from.

Further they say I calling outside hours when I call the head office Melbourne support no during business hours.

So so bad, not sure I could recommend them!!!

UPDATE: after waiting 1hr exactly the call goes silent and then disconnects
  • #27
  • Nov 20, 2022 9:45pm Nov 20, 2022 9:45pm
I have been on a break from trading for about a year but before that I was (and still am) a Pepperstone client.
To state the obvious, you must use a Razor account if you're worried about spreads.

I found them to be ethical and helpful, if slow to respond to enquiries (1-2 days turnaround). They're fully ASIC regulated.

However, a quick glance at this thread seems to indicate things may have gone downhill. But as they are ASIC regulated and based in Australia, they can't get away with anything overtly dodgy.
  • #28
  • Jan 18, 2023 9:11pm Jan 18, 2023 9:11pm
Quoting JsCave
i talked with them prices show in chart is for razor accounts so i have to add or minus 0.05 to know real bid and ask prices or download indicator for that not use normal ask and bid prices that come with mt4 .... yes i noticed demo is different but almost thats in all brokers they give you very perfect conditions in demo and when you start real you see the reality ... i care more about real and i always compare with other brokers
I'm having a play with a Pepperstone demo account just to see what all the cool kids are doing these days... and the quoted post is the first place I've seen online that explains why I'm seeing closing prices being off by 5 points. Sure, they mention somewhere online that 1 pip is baked into the spread, but they don't explain that this isn't baked into the spread SHOWN for a standard account, thus the real spread is +5 points either side of the shown bid/ask. Literally only shown in the fucked-up closing price being reported that never matches the bid/ask values.

I consider that to be really fucky. Probably their way of motivating people over to razor accounts, or some such.

Bleh. FeelsBadMan.mpeg
Congratulations ScalaFX for coming out of the closet!
  • #29
  • Jan 27, 2023 6:36pm Jan 27, 2023 6:36pm
I conversed with them. Values shown in the chart are for razor accounts, thus I must subtract or add 0.05 to get the true ask and bid prices, or I can download an indicator to do this instead of using the standard ask and bid prices that come with Mt4 Yes, I have noticed that the demo is different, but practically all brokers do this. When you start trading in real money, however, you are faced with a distinct set of circumstances.
  • #30
  • Feb 1, 2023 3:37am Feb 1, 2023 3:37am
Pepperstone is one of the most reliable Forex brokers you can get your hands on. The major reasons include the fact that it is regulated in 7 jurisdictions in order to ensure maximum security. What's more, it offers clients a wide range of trading instruments, several account types, excellent mobile compatibility, top-notch trading software, and low fees and commissions.
  • #31
  • Apr 22, 2023 5:24am Apr 22, 2023 5:24am
Boring weekend
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It takes a lot for me to IGNORE you, but you can try.
  • #32
  • Jul 23, 2023 10:37pm Jul 23, 2023 10:37pm
We all have distrust issues with these brokers, but we want ultra reliable, and cheap fx or cfd trading at the same time. Not going to happen, you want to act like a pro, pay up, then trade theses instruments with futures contracts.
  • #33
  • Jul 24, 2023 1:06pm Jul 24, 2023 1:06pm
I am using Pepperstone and so far no problem.
  • #34
  • Sep 11, 2023 6:06am Sep 11, 2023 6:06am
In our small trading firm, we use more than 3 brokers and Pepperstone is found to be a great broker especially in terms of trade executions and spread.We do not have issues with withdrawal process.So, based on our experience, Pepperstone is a good broker
  • #35
  • Sep 13, 2023 11:55pm Sep 13, 2023 11:55pm
PEPPERSTONE TRASH
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Everyone can find their HolyGrail
  • #36
  • Sep 19, 2023 4:31pm Sep 19, 2023 4:31pm
Quoting tai9127
PEPPERSTONE TRASH{image}
that is one tick spread.
Trading is gambling. So gamble responsibly.
  • #37
  • Last Post: Sep 19, 2023 6:10pm Sep 19, 2023 6:10pm
Quoting tai9127
PEPPERSTONE TRASH{image}
Are you sure you are not trading with a Standard Account? Graph usually is based on the RAW prices and if you are trading with a Standard account you are not paying commission, however, Pepperstone applies a markup of one pip, and that markup will be reflected in the Market Watch, not in the graph. 1 pip mark-up= -0.05 BID; +0.05 ASK

1.07477-0.00005= 1.07472
1.07478+0.00005= 1.07483

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