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EXNESS official representative

  • #1,101
  • Apr 23, 2019 7:28am Apr 23, 2019 7:28am
Quoting Pip-Tony
{quote} we are working with OANDA AU(0.24 pips rebates), not Oanda ASIA, so, I am not sure of it, you'd better chat with their live chat.
Can you ask them if I can open an account an account with them from Bangladesh? I don't have their contact details. Thanks.
  • #1,102
  • Edited 10:14pm Apr 23, 2019 10:03pm | Edited 10:14pm
Quoting salimc
{quote} Can you ask them if I can open an account an account with them from Bangladesh? I don't have their contact details. Thanks.
Hi, just got reply from my manager, that because of the ASIC policies, they stopped getting new clients at this time, do not know when will be okay.
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #1,103
  • Apr 24, 2019 9:02am Apr 24, 2019 9:02am
Quoting Pip-Tony
{quote} Hi, just got reply from my manager, that because of the ASIC policies, they stopped getting new clients at this time, do not know when will be okay.
ok. How much rebate you can arrange in case of ICM and Pepperstone (for ECN swap free account). thanks
  • #1,104
  • Apr 24, 2019 9:22am Apr 24, 2019 9:22am
Quoting salimc
{quote} ok. How much rebate you can arrange in case of ICM and Pepperstone (for ECN swap free account). thanks
for ICM, it is $1.8/Lot for USD account, we have not pepperstone yet
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #1,105
  • May 3, 2019 10:27am May 3, 2019 10:27am
Quoting Pip-Tony
{quote} for ICM, it is $1.8/Lot for USD account, we have not pepperstone yet
For ECN Account?
  • #1,106
  • May 3, 2019 10:30am May 3, 2019 10:30am
Quoting EXNESS
{quote} Dear salimc, Unfortunately, support team did not clarify the situation, and could not help you. However, clients can always email to me, and I'll do my best to assist. Please, note that we always withdraw funds of our clients, and I have explained you the reason of rejection. We apologize for the inconveniences. Thank you, and we hope for your understanding.
Hello,
I don't rely on your support team. If you can personally take responsibility, then I can think further.
thanks.
  • #1,107
  • May 4, 2019 4:19am May 4, 2019 4:19am
Quoting salimc
{quote} For ECN Account?

Hi, yes, for USD ECN accounts, it is $1.8/Lot, for other currencies accounts, it will be less, such as AUD accounts, it is about $1.2/Lot only.(2AUD=about 1.4$, we keep $0.2/Lot, you got $1.2/Lot).

As for EXNESS, it will be higher for Mini accounts, it is 36% of the spreads, for example, if you trade EURUSD, and the spread is 1 pips, then you got $3.6/Lot back to your EXNESS Account.

Hope it helps.
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #1,108
  • May 4, 2019 4:06pm May 4, 2019 4:06pm
Quoting Pip-Tony
{quote} Hi, yes, for USD ECN accounts, it is $1.8/Lot, for other currencies accounts, it will be less, such as AUD accounts, it is about $1.2/Lot only.(2AUD=about 1.4$, we keep $0.2/Lot, you got $1.2/Lot). As for EXNESS, it will be higher for Mini accounts, it is 36% of the spreads, for example, if you trade EURUSD, and the spread is 1 pips, then you got $3.6/Lot back to your EXNESS Account. Hope it helps.
In fact, I need micro accounts for testing my expert advisors. But I don’t understand why exness created a problem with my account! In fact, they will pay you more commission after having more commission from you! The brokers are very smart. Alpari has nano accounts but their customer support is horrible.

Thanks
  • #1,109
  • May 5, 2019 7:22pm May 5, 2019 7:22pm
Quoting salimc
{quote} In fact, I need micro accounts for testing my expert advisors. But I don’t understand why exness created a problem with my account! In fact, they will pay you more commission after having more commission from you! The brokers are very smart. Alpari has nano accounts but their customer support is horrible. Thanks

we are the highest level partners with EXNESS already, we got 40% of spreads, and send 36% back to you, this is a policy to let IBs get more volumes with them.
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #1,110
  • May 6, 2019 6:36am May 6, 2019 6:36am
Quoting salimc
{quote} In fact, I need micro accounts for testing my expert advisors. But I don’t understand why exness created a problem with my account! In fact, they will pay you more commission after having more commission from you! The brokers are very smart. Alpari has nano accounts but their customer support is horrible. Thanks
Good day, salimc!

We apologize for the inconveniences you had to face once again.
We did not mean to create issues for you.
Your withdrawal has been processed successfully.

If you face any issues in future, or you require assistance, you can always refer to me.
Thank you, and have a great day!
  • #1,111
  • May 7, 2019 2:43am May 7, 2019 2:43am
Quoting Magicman1
I have been trading with Exness From 8/2018 EXNESS not accepted withdrawals from my account with an amount of 29893.06USD I do not know what the solution with them has been communicating with them more than once in the last 6 months without a solution so far
I don't know which sub-entity of EXNESS you're using but even exness.uk doesn't have a protection fund. As far as I'm concerned EXNESS is not as good as people think. If you want good brokers look at my link https://www.forexfactory.com/showthr...9#post12243649
  • #1,112
  • May 8, 2019 12:44am May 8, 2019 12:44am
Quote
hi forum
today i encountered a bad experience with exnees broker
as you know today Wed Mar 6 2019 we had some economic news for both USD an CAD with high impact.
so i went around pending order Technic to get some pips benefit
i put my sell stop pending order below the daily pivot around 1.3434
at buy stop at 1.3469 and 1.3475
okay?
well. as the news was published the chart start a fast downward movement. but with a big wonder my sell stop position start dancing with ask-bid line
and it was kicked down!!! surprisingly to saw the position...

Dear @Arash.777,

We bring our apologies for the late reply. Unfortunately, we could not reply on that thread because of the current commercial status.

As I understand, the activation price set for the buy stop order fell inside the price gap in the quotes flow, in accordance with the clause 2.1 of Exness Client Agreement, a price gap is 'the situation in trading when the price is different from the previous one by more than minimum price change'. Considerable price gaps may generally occur shortly before or during the release of important economic news, in the initial hours of trading, or shortly before the end of trading.

When the order price falls into a price gap on market opening or in abnormal market conditions, the order will be executed by the first available price on the market at the moment that activation of the order ends.
Please note that execution of pending orders at first market prices after the gap, also known as 'execution with slippage', is subject to general rules for trading in market conditions.

This is discussed in clause 2.7 (b) of Exness General Business Terms: Buy Stop, Sell Stop, and Stop Loss orders may be executed at a level worse than that specified by the Client; Buy Limit, Sell Limit, and Take Profit orders may be executed at a level better than that specified by the Client.

Taking everything into consideration, I assume that the execution of pending buy stop orders were correct and at a real market price.
Apart from that, we would like to remind you that in order to minimize the possibility of execution at a gap, you may consider refraining from trading during high impact news releases and other low liquidity and high volatility spells.

However, our specialists can review the execution of your orders and provide detailed explanation to you by email.
If you have any further questions, please do not hesitate to contact me at [email protected].

We are always happy to help you!
  • #1,113
  • May 8, 2019 2:13am May 8, 2019 2:13am
Quoting Hutch
{quote} I don't know which sub-entity of EXNESS you're using but even exness.uk doesn't have a protection fund. As far as I'm concerned EXNESS is not as good as people think. If you want good brokers look at my link https://www.forexfactory.com/showthr...9#post12243649
Hello, Hutch!

Exness is honest when it comes to finance, pricing, and execution. We’ve earned the trust of our clients by providing high quality services and transparency.

You can access financial reports and tick history on our website. Exness is one of the first brokers to publish audit reports.

Financial reports are audited by the world-renowned auditor Deloitte each quarter. Tick history provides you with historical data about ask and bid prices for each day, month, and year.

Exness (UK) Ltd. is covered by the Financial Services Compensation Scheme (“FSCS”). According to clause 1.9 (d) of the Client Agreement, payments under FSCS are subject to a maximum payment to any eligible investor of GBP 85,000 in the case of any deposits held by the Company on the Client’s behalf with UK banks should that bank become insolvent, and GBP 50,000 in respect of investments in the event of the Company becoming insolvent.

Exness (CY) Ltd. is a member of the Investors Compensation Fund (ICF). So, according to clause 1.8 of the Client Agreement, depending on his classification, the Client may be entitled to compensation from the ICF in the event that the Company is unable to meet its obligations as explained in the document with the title “Investors Compensation Fund”, found on the Company’s website. The maximum amount of compensation paid to applicants, who will be deemed as eligible for compensation, is EUR 20,000.

If you require further assistance, please email me at [email protected].
We will be happy to help you!
  • #1,114
  • May 8, 2019 2:15pm May 8, 2019 2:15pm
Quoting Hutch
{quote} I don't know which sub-entity of EXNESS you're using but even exness.uk doesn't have a protection fund. As far as I'm concerned EXNESS is not as good as people think. If you want good brokers look at my link https://www.forexfactory.com/showthr...9#post12243649
but the traders should know about the brokers with whom they can trade safely. They don't know the fact so they go to brokers like Exness.
  • #1,115
  • May 8, 2019 2:22pm May 8, 2019 2:22pm
Quoting EXNESS
{quote} Good day, salimc! We apologize for the inconveniences you had to face once again. We did not mean to create issues for you. Your withdrawal has been processed successfully. If you face any issues in future, or you require assistance, you can always refer to me. Thank you, and have a great day!
on your personal assurance, I may give a try since I know you by your name from FPA. You are sincere but I wish that your Company should also have that sincerity. Bad luck they always track their customers to find a way to rob of their money.
  • #1,116
  • May 8, 2019 11:12pm May 8, 2019 11:12pm
Quoting salimc
{quote} on your personal assurance, I may give a try since I know you by your name from FPA. You are sincere but I wish that your Company should also have that sincerity. Bad luck they always track their customers to find a way to rob of their money.
Dear salimc,

Exness always focuses on providing high quality and fair trading conditions.
We understand that you have faced inconveniences with withdrawal. However, the reasons have been explained to you.
Please, note that there is not a single case when Exness did not withdraw funds of a client.

If you require any assistance, please, email directly at [email protected].
I will be happy to help you!
  • #1,117
  • May 9, 2019 4:27am May 9, 2019 4:27am
Quoting EXNESS
{quote} Dear salimc, Exness always focuses on providing high quality and fair trading conditions. We understand that you have faced inconveniences with withdrawal. However, the reasons have been explained to you. Please, note that there is not a single case when Exness did not withdraw funds of a client. If you require any assistance, please, email directly at [email protected]. I will be happy to help you!
ok
  • #1,118
  • Edited 10:10pm May 11, 2019 9:49pm | Edited 10:10pm
Exness , Other spiked overnight with BTC,BCH,LCT and ETH, Why u do that to me ,
Is there no honesty with all of u , I need refund ,
U normally do chatline with us 24/7 and now u are silent ,
U did on purpose to spiked me and wiped me out ,
And u expect me to put money in , No ways
  • #1,119
  • May 12, 2019 3:31am May 12, 2019 3:31am
Quoting terminator12
Exness , Other spiked overnight with BTC,BCH,LCT and ETH, Why u do that to me , Is there no honesty with all of u , I need refund , U normally do chatline with us 24/7 and now u are silent , U did on purpose to spiked me and wiped me out , And u expect me to put money in , No ways
Sorry to say but too many complaints about EXNESS for me to consider that broker as viable. https://www.forexpeacearmy.com/search?q=exness
  • #1,120
  • May 12, 2019 4:20am May 12, 2019 4:20am
Quoting terminator12
Exness , Other spiked overnight with BTC,BCH,LCT and ETH, Why u do that to me , Is there no honesty with all of u , I need refund , U normally do chatline with us 24/7 and now u are silent , U did on purpose to spiked me and wiped me out , And u expect me to put money in , No ways
I am surprised to see that you are still using that broker! but why? do they give you a lot of bonus? that bonus is a trap to rob your money. You are an old member of FF. When you will understand that?
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