Hi Guys,
I tried to withdraw money through bank transfer from OANDA last Friday, but the requests have been denied. I contacted the customer support, he said because I deposited money through a debit card in 2015 and I have to withdraw the deposited amount money to the debit card first. But the problem is that debit card has been expired in 2016. I got a new debt card with new card number. Then the support said he will send a form, I just need to fill the form claiming I don't have that card anymore. Until now, I haven't received any form from that support.
On this Monday, I contacted OANDA again through live chat. The gentleman told me that I need to ask my bank (Bank of America) to give a statement saying the debit card could not receive money anymore. I went to the bank today and the banker told me that card has been expired which is the proof the card could not receive money. He doesn't know what statement he can provide.
Now I got stuck here. I'm the owner of the account and the money is MY money. I have been trading forex on Oanda for a long time. I was satisfied with the experience on OANDA before and recommend it to a lot of people. I did make money from trading on OANDA. Now I cannot withdraw money from OANDA.
Anyone can give some suggestion or idea how I can get money back? I really appreciate it. Thank you!
I tried to withdraw money through bank transfer from OANDA last Friday, but the requests have been denied. I contacted the customer support, he said because I deposited money through a debit card in 2015 and I have to withdraw the deposited amount money to the debit card first. But the problem is that debit card has been expired in 2016. I got a new debt card with new card number. Then the support said he will send a form, I just need to fill the form claiming I don't have that card anymore. Until now, I haven't received any form from that support.
On this Monday, I contacted OANDA again through live chat. The gentleman told me that I need to ask my bank (Bank of America) to give a statement saying the debit card could not receive money anymore. I went to the bank today and the banker told me that card has been expired which is the proof the card could not receive money. He doesn't know what statement he can provide.
Now I got stuck here. I'm the owner of the account and the money is MY money. I have been trading forex on Oanda for a long time. I was satisfied with the experience on OANDA before and recommend it to a lot of people. I did make money from trading on OANDA. Now I cannot withdraw money from OANDA.
Anyone can give some suggestion or idea how I can get money back? I really appreciate it. Thank you!