RoboForex - company news and official support for customers

Dear client,
Such situations always should be examined by our team to provide prudent decision. Depending on the situation, it may take 3-5 working days.
In case you have written the ticket regarding described issue, you will get an answer on it at period mentioned above.
Also, we recommend you to take a look at the examples of Tradable protection sum calculations specified at program's rules (https://my.roboforex.ru/files/docume...tion-ru-bz.pdf)
If you will specify on your ticket what exactly was calculated incorrectly, it will help our team to examine your situation faster.

Sincerely,
RoboForex

Dear Sir/Madam
Thanks for your replay.

I think you dont understood well my problems.

i have 2 problem!

the first problem is i take 3 bonus , two of them is for before last deposit and my balance go on about 4-5 usd on 2 first deposit. it means that i loss my deposit and bonus so why the losses bonus should reduce from next deposit and profit!

The second problem is my last bonus is 154 usd! why when i cancel 154 usd the broker reduce 418 usd from my balance?

Eventually thanks for your replay and support. i waiting to mt ticket answer and hope the problem will be solve.

RoboMarkets: changes in trading conditions for the Turkish Lira instruments (Elections in Turkey)



Dear Clients and Partners,

We’re informing you that due to the presidential elections in Turkey on June 25th 2018, trading conditions for the Turkish Lira (TRY) instruments will be changed:

1. From June 22nd to June 26th 2018, "Close only" will the only mode for USDTRY and EURTRY instruments.
2. On June 27th 2018, all trading conditions for USDTRY and EURTRY instruments will be restored to standard.

We recommend you to take into account these changes when planning your trading activity and modify the number and volume of your open positions in advance.

Sincerely,
RoboMarkets team

RoboForex: changes in trading schedule (Independence Day in the USA)



Dear Clients and Partners,

We’re informing you that due to the public holiday in the USA (Independence Day), several instruments will be traded according to the changed schedule* on July 3rd and 4th 2018.

RoboForex
Trading schedule on Metals (XAUUSD, XAGUSD) and CFDs on Crude Oil (WTI, Brent)

• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.

Trading schedule on CFD on US indices (US500Cash, US30Cash, USTechCash)

• July 3rd, 2018 – trading stops at 7:45 PM server time.
• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.

R Trader
Trading schedule on CFD on US indices (US30, US500, NAS100)

• July 3rd, 2018 – trading stops at 7:45 PM server time.
• July 4rd, 2018 – trading stops at 7:45 PM server time.
• July 5th, 2018 – trading starts as usual.

Trading schedule on US Stocks and ETF

• July 3rd, 2018 – trading stops at 7:59 PM server time.
• July 4th, 2018 – no trading.
• July 5th, 2018 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex team

RoboMarkets implements ESMA’s new requirements on July 30th 2018



Dear Clients and Partners,

The European Securities and Markets Authority's (ESMA) new requirements relating to conditions for providing CFD trading to Retail clients of financial organizations that perform their operations in the European Union countries will come into effect. These requirements will be applied to all EU companies.
For your convenience, we’ve prepared the complete list of upcoming changes with their clarification:

1. Leverage limitations.

Starting from July 30th 2018, the maximum leverage value for all newly-opened CFD positions will be limited depending on the asset type:



In case there are open positions on your accounts on July 30th 2018, the leverage value for them won’t be changed and the margin requirements will remain intact until the moment these positions are closed. If you have CopyFX subscription you may need to adjust the subscription's settings accordingly.
How to continue trading after new requirements are introduced

2. "Stop Out" on a per account basis.

This feature will standardize the percentage of margin (at 50% of minimum required margin) at which a provider is required to close out one or more of your open CFD positions.

3. Negative balance protection on a per account basis.

From now on, all the traders are guaranteed with the negative balance protection. However, this service has been availbale available for RoboMarkets clients since a long time. Negative balance protection ensures that a trader can't lose more money than they have on their account.

On July 30th 2018, RoboMarkets will apply the above-mentioned changes to all your accounts without open positions. The changes will be applicable only to Retail Clients.

The changes won't apply to RoboMarkets Professional clients

ESMA’s new requirements won’t affect the "Professional Client" category. Any client of the Company, including you, has an opportunity to apply for re-categorization in accordance with the specified criteria.

Being a Professional client, you can:

1. Join "Cashback (Rebates)" and "Up to 10% on account balance" programs.
2. Use the leverage up to 1:500.
3. Receive deposit bonuses.
4. Become a VIP client.

In case you still have any questions, contact our Live Support in any that is convenient for you.

Sincerely,
RoboMarkets team

Hi

RoboMarkets will limit leverage but what about RoboForex? I´m EU citizen using RoboForex high leverage cent accounts for testing EA-s.
RoboForex don´t accept US, Canada and Japan clients, will EU clients be in that list too?

Thanks!

Hello!

RoboForex will not limit the leverage. EU citizens can trade with RoboForex.

Sincerely,
RoboForex

Thanks for your reply.

RoboMarkets is the Official sponsor of BC Žalgiris Kaunas, a multiple winner of the LKL



Dear Clients and Partners,

RoboMarkets has become the sponsor of BC "Žalgiris", the oldest and most awarded basketball team from Lithuania and a multiple winner of the LKL.

Dominate your position

We are happy to promote success and to be implicated in the Žalgiris's new victories - one of the most significant representatives in its area, which know perfectly well how to maintain positions and aim for new acme of skills.



Since the moment of its foundation in 1944, BC Žalgiris has been considered as a national team of Lithuania. Nowadays, Žalgiris is the reigning LKL champion and the winner of the Lithuanian Cup. In 2018, the team ranked third in the EuroLeague.

Sincerely,
RoboMarkets team

RoboMarkets opens access to ePayments payment system



Dear Clients and Partners,

RoboMarkets has added ePayments electronic system as a new method of depositing and withdrawing funds. If you have an ePayments wallet, you can start making payments right now – this feature is already available in your RoboMarkets Members Area.



We remind you that RoboMarkets charges no commission when you deposit funds to your accounts. Moreover, twice a month you have an opportunity to withdraw funds without paying any commission – this feature is available on the first and third Tuesday of every calendar month.

Sincerely,
RoboMarkets team

RoboMarkets: changes in trading schedule (Labor Day in the USA)



Dear Clients and Partners,

We’re informing you that due to the celebration of the Labor Day in the United States of America, several instruments will be traded according to the changed schedule* on September 3rd 2018.

RoboMarkets
Trading schedule on CFDs of Crude Oil (BRENT, WTI) and Metals (XAUUSD, XAGUSD))

1. September 3rd, 2018 – trading stops at 7:45 PM server time.
2. September 4th, 2018 – trading starts as usual.

Trading schedule on CFDs on indices (US500Cash, US30Cash, USTechCash)

1. September 3rd, 2018 – trading stops at 7:45 PM server time.
2. September 4th, 2018 – trading starts as usual.

Trading schedule on US Stocks

1. September 3rd, 2018 – no trading.
2. September 4th, 2018 – trading starts as usual.

R Trader
Trading schedule on CFDs on American indices (US30, US500, NAS100)

1. September 3rd, 2018 – trading stops at 7:45 PM server time.
2. September 4th, 2018 – trading starts as usual.

Trading schedule on CFDs on US Stocks

1. September 3rd, 2018 – no trading.
2. September 4th, 2018 – trading starts as usual.

Trading schedule on US Stocks and ETFs

1. September 3rd, 2018 – no trading.
2. September 4th, 2018 – trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboMarkets team

RoboMarkets receives "Safest European Broker" and "Best Crypto Broker" awards



Dear Clients and Partners,

RoboMarkets’ operations were once again recognized by experts of the financial industry. This year, the Company has become the winner of international GBM Awards that are presented by the British Global Brands Magazine. The Company has won awards in two categories:



Global Brands Magazine, which is head-quartered in United Kingdom, is one of the leading online medias to provide its readers with up-to-date news, reviews, opinions, polls on leading global brands in various industries. Global Brands Awards are presented to the companies, which are striving to offer their clients high-class services and, as a result, holding leading positions in their fields.

Our awards prove that the Company chose the right way to maintain high reliability and improve the professional services that we offer to our clients. Thanks to this, RoboMarkets clients get highest-class quality services, which are constantly improved and expanded.

Sincerely,
RoboMarkets team

RoboMarkets extends functionality of R Trader terminal and its Strategy Builder



Dear Clients and Partners,

RoboMarkets continues getting feedback from its clients and their opinions of the Company’s products in order to improve and make them more efficient and easier-to-use. Today, we’d like to tell you about the recent update of R Trader platform and five new things it has to offer. Today, we’d like to tell you about the recent update of R Trader platform and five new things it has to offer.

What’s new with R Trader?

New features in our Strategy Builder
Comparison of indicator values with the same parameters on different bars. For example, you want to check if the most recent fractal is higher than the previous one. The feature is available in the Strategy editor.
The complete Strategy builder manual

“Depth of Market” (DOM)
Level 2 “Depth of Market” allows to track even the slightest price movements, thus providing traders with more detailed market projection. The tool may be used for predicting the exact moments to open and close long-term strategy positions.

Trailing Stop
Trailing Stop is one of the essential tools to manage risks and improve efficiency of trading. This feature is quite simple as it works almost the same way as Stop Loss. However, unlike Stop Loss, Trailing Stop follows the price when it moves in the direction that is more favorable for a trader. All they have to do is to choose the interval between their position and Trailing Stop level in pips. Trailing Stop is a server side feature, so it remains active even if the terminal is off.
More about using Trailing Stop in R Trader

Time & Sales
This tool is available for Stock and Cryptocurrency markets. It shows the time when the trade was executed, buy or sell indications, the price and the volume of the trade. This information may help you to estimate the number of buyers and sellers currently on the market, and also the total volume of their trades.

Managing Watchlists using keyboard
Add instruments to your Watchlists by pressing “Enter” right from the search bar.

Are you ready to test the new functionality right now?

Sincerely,
RoboMarkets team

Changes in trading schedule (The Day of German Unity)



Dear Clients and Partners,

We’re informing you that due to the public holiday in Germany (Tag der Deutschen Einheit) on October 3rd 2018, several instruments will be traded according to the changed schedule*.

RoboForex
Trading schedule on CFDs on the DAX30 (DE30Cash) Index

1. October 3rd, 2018 – no trading.
2. October 4th, 2018 – trading starts as usual.

R Trader
Trading schedule on CFD on the GER30 Index

1. October 3rd, 2018 – no trading.
2. October 4th, 2018 – trading starts as usual.

Trading schedule on German stocks

1. October 3rd, 2018 – no trading.
2. October 4th, 2018 – trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex team

RoboMarkets receives “Best MT5 Broker” award at UK Forex Awards 2018



Dear Clients and Partners,

RoboMarkets has won "Best MT5 Broker" award according to UK Forex Awards. The annual award ceremony took place in the United Kingdom in September.

UK Forex Awards acknowledges best international brokers by virtue of voting among recognized experts of the financial industry. Awards are always won by advanced companies, which provide their clients with quality services, professional trading platforms, and attractive and competitive conditions.

It's very important for us to keep up with state-of-the-art technologies and provide clients with optimal trading conditions. The award we've received once again showed that the Company's operations in this direction are efficient and productive. At the same time, "Best MT5 Broker" is an excellent motive not to be complacent and to continue improving the quality of our services for convenience of the Company's clients.

MetaTrader 5 terminal is currently one of the most popular platforms that allows traders to perform trading operations using different devices and gadgets at any time of day or night. This is why "Best MT5 Broker" award received by RoboMarkets is so essential to the Company.

MT5 is:

1. Algorithmic trading
2. Virtual hosting
3. Flexible trading system
4. MetaTrader Market
5. 24/7 trading

Read about RoboMarkets brief history

Sincerely,
RoboMarkets team

Changes in trading schedule (Revert to Standard Time)



Dear Clients and Partners,

We’re informing you that on October 28th 2018, the countries of the European Union will revert to Standard time from Daylight saving time. In the USA, the same will happen on November 4th 2018. As a result, the trading schedule is to be changed in the following way*.

RoboForex
Trading schedule on metals (XAUUSD, XAGUSD)

1. From October 29th to November 2nd 2018, trading on metals will be opened and closed 1 hour earlier than usual (server time).
   Trading session (server time): 12:02 AM – 10:59 PM.
2. Starting November 5th 2018, trading on metals will be available within the operating range of the contract specifications.

Trading schedule on CFD on US indices

1. From October 29th to November 2nd 2018, trading on CFDs on US indices will be opened and closed 1 hour earlier than usual (server time).
   Trading session (server time): 02:00 AM – 10:15 PM.
2. Starting November 5th 2018, trading on CFDs on US indices will be available within the operating range of the contract specifications.

Trading schedule on CFDs on oil (Brent and WTI)

1. From October 29th to November 2nd 2018, trading on CFDs on oil will be opened and closed 1 hour earlier than usual (server time).
   Trading session (server time): 02:00 AM – 10:15 PM.
2. Starting November 5th 2018, trading on CFDs on oil will be available within the operating range of the contract specifications.

Trading schedule on the USDRUB currency pair

1. Starting October 29th 2018, the USDRUB currency pair will be traded according to the following schedule.
   Trading session (server time): 09:00 AM – 06:00 PM.

Please note that on November 2nd 2018, all instruments won’t be available for trading from 11:00 PM to 11:59 PM (server time)

R Trader
Trading schedule on American stocks, indices, and ETFs

1. From October 29th to November 2nd 2018, trading will be opened and closed 1 hour earlier than usual (server time).
   Trading session (server time):
   US stocks: 03:30 PM – 10:00 PM.
   US indices: 09:00 AM – 10:00 PM.
2. Starting November 5th 2018, trading will be available within the operating range of the contract specifications.

Trading schedule on Forex currency pairs

1. On November 2nd 2018, trading will be closed at 11:00 PM (server time).
2. Starting November 5th 2018, trading will be available within the operating range of the contract specifications.

Please, take into account these changes in schedule when planning your trading activity.
* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex team

Changes in trading schedule (Unity Day)



Dear Clients and Partners,

We’re informing you that due to the public holiday in Russia (Unity Day) on November 5th 2018, the USDRUB currency pair will be traded according to the changed schedule*.

Trading schedule on USDRUB

1. November 5th, 2018 - no trading.
2. November 6th, 2018 - trading starts as usual.

Starting November 6th, 2018, the instrument will be available for trading as usual. Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex team

Changes in trading schedule on CFD on Bitcoin Cash (BCHUSD)



Dear Clients and Partners,

We’re informing you about possible volatility increase due to the Hard Fork Split in Bitcoin Cash that is scheduled for November 15th 2018. In order to limit our clients’ exposure to risks, RoboForex has decided to change the trading schedule*on BCHUSD:

Trading schedule on BCHUSD

1. November 15th 2018 – no trading.
2. November 16th 2018 – trading starts as usual.

After November 16th 2018, the above-mentioned instrument will be available for trading as usual. Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex team

Changes in trading schedule (Thanksgiving Day)



Dear Clients and Partners,

We’re informing you that due to the celebration of the Thanksgiving Day in the United States of America on November 22nd and 23rd 2018, several instruments will be traded according to the changed schedule*:

RoboForex
Trading schedule on metals (XAUUSD, XAGUSD)

1. November 22nd, 2018 – trading stops at 7:59 PM server time.
2. November 23rd, 2018 – trading stops at 8:14 PM server time.

Trading schedule on CFD on oil (WTI, Brent)

1. November 22nd, 2018 – trading stops at 7:59 PM server time.
2. November 23rd, 2018 – trading stops at 8:14 PM server time.

Trading schedule on CFD on indices (US500Cash, US30Cash, USTECHCash)

1. November 22nd, 2018 – trading stops at 7:59 PM server time.
2. November 23rd, 2018 – trading stops at 8:14 PM server time.

Trading schedule on US stocks

1. November 22nd, 2018 – no trading.
2. November 23rd, 2018 – trading stops at 7:59 PM server time.

R Trader
Trading schedule on US stocks and ETFs

1. November 22nd, 2018 – no trading.
2. November 23rd, 2018 – trading stops at 7:59 PM server time.

Trading schedule on US indices (US500, US30, NAS100)

1. November 22nd, 2018 – trading stops at 7:59 PM server time.
2. November 23rd, 2018 – trading stops at 8:14 PM server time.

Starting from November 26th 2018, the above-mentioned instruments will be available for trading as usual. Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex team

RoboForex is named "Safest Broker" and "Best Crypto Broker 2018"



Dear Clients and Partners,

RoboForex received prestigious awards, "Safest Broker" and “Best Crypto Broker 2018", at "Manchester Investor Show 2018" and "London Investor Show 2018" exhibitions that took place in the United Kingdom. The Company is constantly improving its trading conditions in the interest of traders and efficiency of this work is confirmed by recognition from our clients and new awards presented by experts of the financial industry.



RoboForex - "Best Crypto Broker"

The Company offers its clients an opportunity to trade Bitcoin, Bitcoin Cash, Dash, Ethereum, and other cryptocurrencies 24/7 with the leverage up to 1:50 through MT4 and MT5 platforms. Innovative R Trader terminal, in its turn, provides access to trading the total numbers of 26 cryptocurrencies, including digital assets that are completely new at RoboForex, such as Bitcoin Gold, Golem, IOTA, Monero, NEO, OmiseGO, and QTIM. In addition to that, any RoboForex client can open trading accounts and Wallets in Bitcoin (BTC) and Ethereum (ETH) on Pro-Standard, ECN-Pro, ECN-FixSpread, and Prime accounts in MetaTrader 4 and MetaTrader 5 platforms.
Read more about Stocks trading

RoboForex - "Safest Broker"

Security of clients’ funds is very important to the Company, that’s why we pay close attention to this area.

How does RoboForex protect its clients’ funds?

1. Regulated operations and activities.
2. Membership in the Financial Commission and its Compensation Fund.
3. Negative balance protection.
4. Segregated accounts.
5. Two-step authentication.

Read more about security of your funds at RoboForex

We’re not going to be complacent and will do our best to help every product or service of the Company to receive highest accolades from traders and experts.

Sincerely,
RoboForex team