Dear client,
Such situations always should be examined by our team to provide prudent decision. Depending on the situation, it may take 3-5 working days.
In case you have written the ticket regarding described issue, you will get an answer on it at period mentioned above.
Also, we recommend you to take a look at the examples of Tradable protection sum calculations specified at program's rules (https://my.roboforex.ru/files/docume...tion-ru-bz.pdf)
If you will specify on your ticket what exactly was calculated incorrectly, it will help our team to examine your situation faster.
Sincerely,
RoboForex
Such situations always should be examined by our team to provide prudent decision. Depending on the situation, it may take 3-5 working days.
In case you have written the ticket regarding described issue, you will get an answer on it at period mentioned above.
Also, we recommend you to take a look at the examples of Tradable protection sum calculations specified at program's rules (https://my.roboforex.ru/files/docume...tion-ru-bz.pdf)
If you will specify on your ticket what exactly was calculated incorrectly, it will help our team to examine your situation faster.
Sincerely,
RoboForex