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EXNESS official representative

  • #1,001
  • Jan 16, 2018 4:05am Jan 16, 2018 4:05am
Quoting Eagle-Eye
{quote} Well I did not get any notification. You should ask your clients about their opinion before you change something. I would like to get fixed spread back. Will I get it or do I have to change broker?
Dear Eagle-Eye,
Kindly note that availability of fixed spread instruments have been terminated and it is no longer available.
You can still trade on our dynamic spread instruments which have lesser spread values and are available for variety of currency pairs.
  • #1,002
  • Jan 16, 2018 4:13am Jan 16, 2018 4:13am
Quoting EXNESS
{quote} Dear J.Forex, We would like to inform you that, European clients are not able to open an account in Exness Limited since Exness Limited does not provide services for EU clients. Kindly do not hesitate to contact us for further assistance.
I understand, but what I not understand is:
WHY is EXNESS.CY not offering access to your really good ECN anymore ???
Just this 'stupid' (sorry) Mini and Classic accounts are available :-(
  • #1,003
  • Jan 16, 2018 4:59am Jan 16, 2018 4:59am
Quoting EXNESS
{quote} Dear Eagle-Eye, Kindly note that availability of fixed spread instruments have been terminated and it is no longer available. You can still trade on our dynamic spread instruments which have lesser spread values and are available for variety of currency pairs.
Dynamic spread can be much more easily manipulated. This is not what I want. Because of this you will lose clients.
  • #1,004
  • Jan 16, 2018 6:31am Jan 16, 2018 6:31am
Quoting nangkring
I have an account at exness, can I access VPS from Exness? What requirements do I need to meet in order to access the VPS? Thank you for your answer.
Dear nangkring,
We would like to inform you that, in order to use our free VPS service you need to meet the following requirements:
1.Total deposit of more than 500 USD per trading account
2.Current Free margin of more than 100 USD
And your request will be processed within 5 business days. You can check more details and apply from here:
https://www.exness.com/tools/vps-hosting/
Please do not hesitate to contact our support for any further assistance.
  • #1,005
  • Jan 16, 2018 6:55am Jan 16, 2018 6:55am
Quoting J.Forex
{quote} I understand, but what I not understand is: WHY is EXNESS.CY not offering access to your really good ECN anymore ??? Just this 'stupid' (sorry) Mini and Classic accounts are available :-(
Dear J.Forex,
We are sorry to hear that and we regret to inform you that is based on the companies decision to not to offer ECN account in Exness CY.
In the meanwhile we would suggest you to try our mini or classic account and contact us if you had any queries.
  • #1,006
  • Jan 16, 2018 6:57am Jan 16, 2018 6:57am
Quoting Eagle-Eye
{quote} Dynamic spread can be much more easily manipulated. This is not what I want. Because of this you will lose clients.
Dear Eagle-Eye,
Kindly be informed that our dynamic spread values have been lowered significantly which made our users to prefer these instruments to fixed spread ones.
We would suggest you to try our dynamic spread instruments to assess the trading conditions.
Please do not hesitate to contact our support team for any further request.
  • #1,007
  • Jan 16, 2018 7:03am Jan 16, 2018 7:03am
I'm in business for more then 20 years, so don't tell me about dynamic spread, how is it lower and so on. What about dynamic spread in news time, low liquidity time...?
  • #1,008
  • Jan 16, 2018 10:51pm Jan 16, 2018 10:51pm
Quoting Eagle-Eye
I'm in business for more then 20 years, so don't tell me about dynamic spread, how is it lower and so on. What about dynamic spread in news time, low liquidity time...?
Dear Eagle-Eye,
As you are informed dynamic spread values are effected by liquidity, news and supply and demand.
However, our record shows lower values for dynamic spread instruments comparing to fixed ones.
We would highly recommend you to open a demo account with us to test our accounts and spreads.
If you have any further queries kindly do not hesitate to contact us.
  • #1,009
  • Jan 17, 2018 12:01am Jan 17, 2018 12:01am
More then 20 years in business and you recomend me demo account? Are you serious?
  • #1,010
  • Jan 19, 2018 12:18am Jan 19, 2018 12:18am
Quoting Eagle-Eye
More then 20 years in business and you recomend me demo account? Are you serious?
Dear Eagle-Eye,
We would like to point your attention to our new service which is called ticks history and its available using the below link:
https://ticks.exness.com
Exness always strives to bring the best experience and more transparency, so by using ticks history you will be able to have access to our quotes based on seconds.
This will allow you to check our dynamic spreads more easily and will help you to better understand the decision which company took towards termination of the fixed spread instruments.
Using tick history and basic analysis on our prices for GBPUSDm on mini account, we can see that our pricing has an average of 1.4 pips (1.3 median).
In other words, 95% distribution of our pricing is below 2 pips for GBPUSDm which compared to fixed spread value of 2 pips.
So that means that 95% of all possible trading opportunities on our mini account will result in more profitable trading conditions for our clients.
These values for classic account are an average of 0.88 pips (median of 0.8) and 98% for distribution of our pricing.
We hope that you find above statistics and ticks history useful to help you better understand company's decision based on client's needs.
As always we remain at your disposal for any further questions.
  • #1,011
  • Jan 23, 2018 7:04am Jan 23, 2018 7:04am
Quoting Eagle-Eye
I'm in business for more then 20 years, so don't tell me about dynamic spread, how is it lower and so on. What about dynamic spread in news time, low liquidity time...?
Simple, look at the data collected by third party website like Investing or Myfxbook = https://www.photoshar.in/exness-aver...from-investing
  • #1,012
  • Edited 12:10pm Jan 24, 2018 10:47am | Edited 12:10pm
Quoting rockthepips
{quote} Simple, look at the data collected by third party website like Investing or Myfxbook = https://www.photoshar.in/exness-aver...from-investing

Hi, Bro, I started with them on a mini account today and today when market rush started they turned off auto trading in my MT4 resulting I was not able to open or close trades instantly. Every time I click on cross to close the order and was unable to close on time in fast movements of pairs. Even my EA stopped working. I lost me equity due to the reason that orders couldn't placed or closed in one click even auto trading was on. Now In found out that somehow live trading option was unchecked which i don't know how.
Imran100
  • #1,013
  • Jan 25, 2018 7:27am Jan 25, 2018 7:27am
As you said great spreads... NOT!!!
Attached Image (click to enlarge)
Click to Enlarge Name: Screenshot_2018-01-25-13-45-05.png Size: 128 KB
  • #1,014
  • Jan 25, 2018 11:05am Jan 25, 2018 11:05am
Quoting Eagle-Eye
As you said great spreads... NOT!!! {image}

where marketing ends...and facts rule!
one must love EJ for 9.7 pips, or EG for 6.2 pips....a real steal!
there is always, always another trade!!
  • #1,015
  • Jan 26, 2018 2:02am Jan 26, 2018 2:02am
Dear Exness, I want to complain about you are intervening my EA, cause my EA can not auto close any orders I have to manual close orders. I really hopeless about you. Everyone be careful.

Yesterday, I test the same EA in two broker: ICmartket (demo) and Exness (real) So on ICmartket my EA good working but Exness have problem - many orders can not close (TP or SL) let my account lost so much
Attached Image(s) (click to enlarge)
Click to Enlarge Name: exness.jpg Size: 341 KB
Click to Enlarge Name: icmartket.jpg Size: 237 KB
  • #1,016
  • Jan 28, 2018 10:39pm Jan 28, 2018 10:39pm
Quoting Eagle-Eye
As you said great spreads... NOT!!! {image}
Dear Eagle-Eye,
We would like to inform you that on 25th of January at 12:45 there was 3 high priority news events on EUR which had affect on all major currencies.
Kindly note that clients were informed about the news via meta trader terminal and news from our website using the below link:
https://www.exness.com/tools/calendar
As a result of the news, the market experienced high volatility which resulted in spread values larger than our typical for the time internal of less than 1 minute.
Above information can be verified from Ticks history via following link:
https://ticks.exness.com
Ticks History brings more clarity and transparency to our pricing and services and enables traders to optimize their trading strategy. We are one of the only brokers that provides our tick histories.
Using this tool, you can see for the most part of January that over 95% of the price quotes had a spread lesser than 2 pips for GBPUSDm. We highly encourage you to use our Ticks History in order to analyse our price data better and assist you to determine your most suitable trading strategy.
We remain at your service if you require any further assistance.
  • #1,017
  • Jan 28, 2018 10:48pm Jan 28, 2018 10:48pm
Quoting aliimran995
{quote} Hi, Bro, I started with them on a mini account today and today when market rush started they turned off auto trading in my MT4 resulting I was not able to open or close trades instantly. Every time I click on cross to close the order and was unable to close on time in fast movements of pairs. Even my EA stopped working. I lost me equity due to the reason that orders couldn't placed or closed in one click even auto trading was on. Now In found out that somehow live trading option was unchecked which i don't know how.
Dear aliimran995,
We would like to inform you that, in order to use EA you need to make sure your EA is fully adjusted and it is working properly.
However, as always we ask you to kindly provide us your account number and order information at [email protected] so that we could check your request.
We remain at your disposal if you require any further assistance.
  • #1,018
  • Jan 28, 2018 10:51pm Jan 28, 2018 10:51pm
Quoting martinyan
Dear Exness, I want to complain about you are intervening my EA, cause my EA can not auto close any orders I have to manual close orders. I really hopeless about you. Everyone be careful. Yesterday, I test the same EA in two broker: ICmartket (demo) and Exness (real) So on ICmartket my EA good working but Exness have problem - many orders can not close (TP or SL) let my account lost so much {image} {image}
Dear martinyan,
Kindly send us your account number, order numbers and your meta trader's log files to [email protected] so that we could be able to assist you better.
Please do let us know if you have any further inquiries.
  • #1,019
  • Edited 6:49am Feb 6, 2018 6:05am | Edited 6:49am
Hello support exness,

Can you help please my withdrawal not yet received after 24 hours. i have chat with livechat support but they are always suggest me to wait for checking. So, i write here maybe you can help me to follow up for fast process.

account number : 8717977
Invoice ID : 54672466 and 54672552

Thank you
  • #1,020
  • Feb 6, 2018 6:46am Feb 6, 2018 6:46am
Quoting ludipranata
Hello support exness, Can you help please my withdrawal not yet received after 24 hours. i have chat with livechat support but they are always suggest me to wait for checking. So, i write here maybe you can help me to follow up for fast process. Name: ludi pranata account number : 8717977 Phone pass : 150785 Invoice ID : 54672466 and 54672552 Fasapay account: FP39307 Thank you
edit this post pls, too much personal info!!
there is always, always another trade!!
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