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EXNESS official representative

  • #1,021
  • Feb 6, 2018 6:50am Feb 6, 2018 6:50am
Quoting profitfarmer
{quote} edit this post pls, too much personal info!!
Ok thank you
  • #1,022
  • Feb 7, 2018 4:01am Feb 7, 2018 4:01am
Quoting ludipranata
Hello support exness, Can you help please my withdrawal not yet received after 24 hours. i have chat with livechat support but they are always suggest me to wait for checking. So, i write here maybe you can help me to follow up for fast process. account number : 8717977 Invoice ID : 54672466 and 54672552 Thank you
Dear ludipranata,
We would like to inform you that, if a deposit or withdrawal transaction is not carried out instantly, it will be completed within few minutes up to 24 hours.
General rules about deposits and withdrawals can be found on our website from here:
https://www.exness.com/deposit_operations/
As your transactions were processed successfully, we remain at your disposal if you require any further assistance.
  • #1,023
  • Feb 7, 2018 4:14am Feb 7, 2018 4:14am
Quoting EXNESS
{quote} Dear ludipranata, We would like to inform you that, if a deposit or withdrawal transaction is not carried out instantly, it will be completed within few minutes up to 24 hours. General rules about deposits and withdrawals can be found on our website from here: https://www.exness.com/deposit_operations/ As your transactions were processed successfully, we remain at your disposal if you require any further assistance.
Problem solved. Thank you
  • #1,024
  • Feb 12, 2018 2:14pm Feb 12, 2018 2:14pm
I traded with this broker since several years.

Good things: prompt support(in past) , fast withdrawals, low spreads in normal conditions(In past)

Cons: HUGE spreads during news, Execution during news is PATHETIC. TP will never close a trade even though price touches your point. SL wont work when volatile. MT4 freezes, charts stop moving. I had a 100mbps connection vps from usa and lost money with this stupid reasons and will never go back to this broker again.
MT4 hanged for few minutes in all the places, I had 3 systems in different countries tried to close my positions and save my money. NO THEY DONT ALLOW YOU TO LOGIN. THEY KNOW WHICH ACCOUNTS WOULD HIT MARGIN CALL during volatile market and just freeze your MT4. I had opened complaints and explained them all this sad story numerous times, they said their servers were absolutely fine, which is non sense. NO 3 computers from 3 different countries will hang unless they wantedly block the loosing traders to login to MT4.
Reckless live chat agents from India, pakistan, bangladesh.
Believe in your thesis and stick to the plan, don't get scared with moves
  • #1,025
  • Feb 12, 2018 11:02pm Feb 12, 2018 11:02pm
Quoting akash14
I traded with this broker since several years. Good things: prompt support(in past) , fast withdrawals, low spreads in normal conditions(In past) Cons: HUGE spreads during news, Execution during news is PATHETIC. TP will never close a trade even though price touches your point. SL wont work when volatile. MT4 freezes, charts stop moving. I had a 100mbps connection vps from usa and lost money with this stupid reasons and will never go back to this broker again. MT4 hanged for few minutes in all the places, I had 3 systems in different countries tried...
Dear akash14,
We would like to ask you kindly to provide us your account number, order number and your trading platforms log files to [email protected].
So that we would be able to assist you better on your request.
We remain at your disposal if you have any further queries.
  • #1,026
  • Feb 13, 2018 12:33am Feb 13, 2018 12:33am
Quoting EXNESS
{quote} Dear akash14, We would like to ask you kindly to provide us your account number, order number and your trading platforms log files to [email protected]. So that we would be able to assist you better on your request. We remain at your disposal if you have any further queries.
Completely useless. I did send all screenshots numerous times with all proofs. Your support simply closed my complaints stating server is up and running. You stole my money. Stop trying to show off as a genuine broker.
Believe in your thesis and stick to the plan, don't get scared with moves
  • #1,027
  • Feb 13, 2018 8:29am Feb 13, 2018 8:29am
Hi Guys,


I am moving to Canada in few months. I am intended to close my current trading accounts with fxcm UK and AvaTrade. I would like to know if anyone can tell me which forex broker to opt for while in Canada. thanks in advance.
  • #1,028
  • Feb 13, 2018 10:53pm Feb 13, 2018 10:53pm
Quoting akash14
{quote} Completely useless. I did send all screenshots numerous times with all proofs. Your support simply closed my complaints stating server is up and running. You stole my money. Stop trying to show off as a genuine broker.
Dear akash14,
We highly appreciate that if you could provide us the requested information so that we would be able to assist you with your request.
Please rest assure that we always try to provide best possible support and trading experience for our clients.
Kindly do not hesitate if you require any further assistance.
  • #1,029
  • Apr 15, 2018 4:08am Apr 15, 2018 4:08am
Hi, could you please tell me when your UK branch can accept user to register?
  • #1,030
  • Apr 15, 2018 8:32am Apr 15, 2018 8:32am
Quoting EXNESS
{quote} Dear akash14, We highly appreciate that if you could provide us the requested information so that we would be able to assist you with your request. Please rest assure that we always try to provide best possible support and trading experience for our clients. Kindly do not hesitate if you require any further assistance.
i love when they always act same and come with the known formula ''Please rest assure that we always try to provide best possible... bla bla bla''
didnt used this broker as when i got in i saw things that didnt fit well on my way of trading,but even so i wonder why a broker representative must be present in such place.do they have lack of big players or just try to top up the not very good reviews in fpa.
i still consider any serious broker dont need such type of advertising in places like this.to come up in one forum with bonuses offers and all kind of promotional to me is just lack of quality services and stability.
Take what you can, give nothing back
  • #1,031
  • May 4, 2018 8:18am May 4, 2018 8:18am
Here is the quick story:
All the time I used Skrill for deposit method but then due to different reasons I made a deposit with credit card twice. (mastercard debit card) The deposit was accepted, yet it was not instant as promised of course, once it took 24 hours for funds to arrive only, second time they, after my approach to support credited within 30 minutes. Funny thing, I specifically before the deposit asked whether it will be instant and the support said of course, definitely.
Then after some weeks I made a deposit with Skrill again. Made some profits and wanted to withdraw funds. Its not available to withdraw to skrill because have to clear the credit card deposits first. I requested withdrawals and whoops, they showed as accepted yet they cant process funds back to my master card and money returned to my trading account. And the withdrawal accepted and deposit accepted from credit card is that weird thing they did.
I contacted support, asked about this and they constantly repeating they are sorry for this and they understand my frustration and said they will send email within 24 hours about the matter. And they should offer me withdrawal option to my skrill since their great system cant process money back to my master card.
Yet I haven’t heard from them any email after more than 48 hours, I contacted once more after 24 hours about this matter to support, they said we will contact you, I also sent private message about the matter to Exness representative here on forexfactory, yet nothing..

Of course due to traders nature I traded on this money and lost it, where I needed to make the withdrawal I planned to.
I am just thankful for this one last thing from Exness to finally leave this broker because they have many times tricked me with huge slippage, bad deposits that get stuck nowhere even with Skrill, their technical support representatives are very useless because they cant actually do anything and I hope no one else will fall victim to these things I have written.
My strong recommendation, do not use Exness, it will take a lot of nerves from you beside the trading toughness. And I don’t need any help from you Exness regarding this matter, because you cant help, I lost the money that I was not supposed to, that’s my fault but the fact you tricked me and didn’t help at all before, that’s on you. I hope no one else will fall victim like me, learn from me.
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  • #1,032
  • May 7, 2018 2:32am May 7, 2018 2:32am
Dear dzin4aans,
We would like to inform you that, aforementioned has happened due to your card provider since your card did not support refunds of your initial deposits.
Please be informed that, bank card deposits have priority over other payment systems and in case of deposits using them, client needs to first refund the exact deposited amount to be able to use other payment systems.
Due to this, we have already asked our specialist to check the possibility to withdraw the funds using other available payment systems for your account and since there is no funds to withdraw this would not be possible now.
In addition, to check and process your requests regarding your orders please send us your account number and order number to [email protected].
As always we are more than glad to be able to assist you, please do let us know if you have any further requests.
  • #1,033
  • Aug 24, 2018 11:40pm Aug 24, 2018 11:40pm
Dear Exness , I have been with u broker for very long time , I did chatline few times with consultant that i want XRPUSD (Ripple) and NZDCAD (for basket complete)

They said they will ask someone , Up to now nothing has been done , Please please dont be difficult , Release it to trading and make us happy ,

Do it pleaase, I hate beg , Thank you ,
  • #1,034
  • Aug 24, 2018 11:55pm Aug 24, 2018 11:55pm
Quoting terminator12
Dear Exness , I have been with u broker for very long time , I did chatline few times with consultant that i want XRPUSD (Ripple) and NZDCAD (for basket complete) They said they will ask someone , Up to now nothing has been done , Please please dont be difficult , Release it to trading and make us happy , Do it pleaase, I hate beg , Thank you ,
Why is it not in all Forums
  • #1,035
  • Aug 27, 2018 2:12am Aug 27, 2018 2:12am
Quoting terminator12
Dear Exness , I have been with u broker for very long time , I did chatline few times with consultant that i want XRPUSD (Ripple) and NZDCAD (for basket complete) They said they will ask someone , Up to now nothing has been done , Please please dont be difficult , Release it to trading and make us happy , Do it pleaase, I hate beg , Thank you ,
Dear terminator12,
Thank you for contacting us.
Your feedback is much appreciated, as always we try to bring best trading experience for our clients and try to meet their expectations.
We will take your feedback into consideration and in case of availability of new trading instruments you will be able to check it from our website.
Please do not hesitate to contact us for any further requests.
  • #1,036
  • Sep 30, 2018 11:31pm Sep 30, 2018 11:31pm
Hi Exness , NZDCAD still close , cant trade it , Do release it , Also its useful for basket , Please let me know about it , Also XRPUSD ???
  • #1,037
  • Oct 5, 2018 12:45am Oct 5, 2018 12:45am
Quoting terminator12
Hi Exness , NZDCAD still close , cant trade it , Do release it , Also its useful for basket , Please let me know about it , Also XRPUSD ???
Yes , NZDCAd is now trading , Thanks , Please do XRPUSD for all of us ,
  • #1,038
  • Oct 7, 2018 1:30pm Oct 7, 2018 1:30pm
i am using EXness for a few months.i made a small deposit.They are very interested with customer relationship.

Takeprofits and stoplosses are excellent.

Spreads at ECN account is very good.

Never met freezing during high volatile times.

i havent made any withdrawals so far .
  • #1,039
  • Dec 9, 2018 9:14pm Dec 9, 2018 9:14pm
Quoting Exness_Levin
Hello dear forum members and guests, Hello dear traders, I'm the EXNESS official representative. My name is Michael Levin. I would like to present you our Company. And I will be glad to answer your questions and tell you EXNESS news. EXNESS is a universal, full-service brokerage with the best trading conditions: Spreads from 0.4 pips Maximum leverage up to 1:1000 Automatic depositing and withdrawal of money Free VPS Service Execution during 0.1 second 135 currency pairs and 500 CFDs Minimum deposit $100 Minimum...
I cannot deposit via Perfect Money now, is this method still available or be permanently removed?
  • #1,040
  • Dec 10, 2018 2:16am Dec 10, 2018 2:16am
perfect money removed i think..i cant deposit either.it was a fast method.Hope come back.
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