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FOREX.COM's trading platform is really nice!

  • #21
  • Dec 15, 2017 11:31am Dec 15, 2017 11:31am
Quoting saidas
Does any one have EA running on Forex.com new MT server? Please check if your code has this if(OrderMagicNumber() == MagicDerived)magicMatch = true; Then is magic number returned for your trade. They don't seem to be holding on to the magic number sent by you EA
Hi @saidas,

From your message, it seems your account was recently transferred to a new server. If that's the case, existing trades will not have the magic number. However, any new trade will have the magic number if the EA passes it through.

Thanks for your question.
  • #22
  • Dec 15, 2017 11:48am Dec 15, 2017 11:48am
My EAs hav not changed and in the past I was sending the magic number and the EAs were trading base on it, it was also in the comment
My code did not change
ticket=OrderSend(OrderSymb,OP_BUY,lotMM,ordSend,Slippage,myStopLoss,myTakeProfit,EA_comment,MagicDerived,0,Turquoise);
Hence there is an issue with the server porting
  • #23
  • Dec 18, 2017 2:05pm Dec 18, 2017 2:05pm
Quoting saidas
My EAs hav not changed and in the past I was sending the magic number and the EAs were trading base on it, it was also in the comment My code did not change ticket=OrderSend(OrderSymb,OP_BUY,lotMM,ordSend,Slippage,myStopLoss,myTakeProfit,EA_comment,MagicDerived,0,Turquoise); Hence there is an issue with the server porting
Hi @saidas,

We interpret your last post to mean the magic number functionality on MT4 is not working for you even for newly opened trades. Please email support at forex dot com and with your account number along with the order number of a new trade for which the magic number did not work, so we can investigate this further for you.

Thanks again
  • #24
  • Edited Dec 19, 2017 1:07pm Dec 18, 2017 2:09pm | Edited Dec 19, 2017 1:07pm
Merry Christmas and Happy New Year!


Upcoming Holiday Hours


December 24th and 25th
FX, spot gold and silver will be closed. Trading will resume at 03:00 GMT on December 26th.


December 31st and January 1st
FX, spot gold and silver will be closed. Trading will resume at 03:00 GMT on January 2nd.


CFD Trading Hours

Our clients outside the US can click here for holiday hours for Indices, Commodities and Equities.



Forex Market Hours
Forex Trading is available 24 hours a day from 22:00 GMT Sunday through 22:00 GMT on Friday, including most U.S. holidays. Please be advised of the potential for illiquid market conditions particularly at the open of the trading week. These conditions may result in wider spreads for some currency pairs based on market liquidity.

Spot Gold and Silver Market Hours
Spot gold and silver trading is available 23 hours a day from 23:00 GMT Sunday through 22:00 GMT Friday. Trading is closed from 22:00 to 23:00 GMT daily. Spot gold and silver trading also follow CME holiday closures.

Market hours and holidays are subject to change. We will keep this information up-to-date on a best efforts basis. Please be advised that on the holiday dates, there may be periods of limited liquidity in some markets.

Contracts for Difference (CFDs) are not available to US residents.
  • #25
  • Dec 18, 2017 3:57pm Dec 18, 2017 3:57pm
It is now more than a week I have two tickets open and have had no positive action.
  • #26
  • Dec 19, 2017 9:26am Dec 19, 2017 9:26am
Quoting saidas
It is now more than a week I have two tickets open and have had no positive action.
Hi @saidas,

Please email your account number to social at forex dot com, and we will follow up with our support team regarding your inquiries.

Thanks again
  • #27
  • Dec 19, 2017 11:00am Dec 19, 2017 11:00am
Bitcoin (BTC/USD) trading now available with FOREX.com UK*

At FOREX.com, we’re committed to offering traders the markets they want to trade. We’re pleased to announce Bitcoin trading is now available with FOREX.com UK.

Bitcoin is one of the year’s most talked-about markets, starting 2017 priced under $1,000 and steadily rising to break several record highs, hitting $19,783.06 on Sunday, December 17th. The cryptocurrency’s high volatility has traders looking for potential short-term opportunities and you can now take advantage of them at FOREX.com.

Attached Image (click to enlarge)
Click to Enlarge Name: Bitcoin banner.png Size: 81 KB

Why trade Bitcoin?

  1. Unlike when purchasing Bitcoin, you can sell/short Bitcoin just as easily as you can buy it
  2. Tap into the market opportunity without taking ownership of the asset
  3. Leverage allows you to take a position with less capital. Increased leverage increases your risk
  4. No need to create or pay for a virtual wallet to store and protect your Bitcoin


[LEARN MORE]


How to Trade Bitcoin?

  1. Join us for a free webinar.
  2. Choose from either session:
  3. Thursday, December 21st at 4:30pm GMT,
  4. or Friday, December 22nd at 10:30am GMT.


[REGISTER]


Bitcoin is a highly volatile market. The heightened volatility brings opportunity, but also a greater degree of risk. Make sure you fully understand the risk before you trade.

* Spot Bitcoin Trading is not available in the US at this time, but US residents now have access to Bitcoin Futures Trading.

  • #28
  • Edited 12:32pm Dec 21, 2017 12:00pm | Edited 12:32pm
Quoting FOREX.com
Market hours and holidays are subject to change. We will keep this information up-to-date on a best efforts basis. Please be advised that on the holiday dates, there may be periods of limited liquidity in some markets. Contracts for Difference (CFDs) are not available to US residents.
Please note the following updates to our previously mentioned holiday hours.

Christmas

  1. FX, spot gold and silver will be closed on December 24th.
  2. Trading will resume at 22:00 GMT on December 25th.


New Year

  1. FX, spot gold and silver will be closed on December 31st.
  2. Trading will resume at 22:00 GMT on January 1st.


CFD Trading Hours

Our clients outside the US can click below for

holiday hours for Indices, Commodities and Equities.



Merry Christmas and Happy New Year!


Please note: Our forum support will be offline from now until Monday, January 8th, but you can continue to receive customer support from our Client Services team throughout the holiday season via phone and live chat http://on.forex.com/support
  • #29
  • Jan 17, 2018 10:25am Jan 17, 2018 10:25am
GAIN Capital Holdings, Inc (NYSE:GCAP), the parent company of FOREX.com, launched GetGo, the revolutionary AI-Enhanced trading app that sends signals to your smartphone as notifications. The exclusive algorithm behind the new mobile only app aims for a win rate above 50%, and scans millions of data points every hour to produce signals with strong historic track records. The idea is that while history rarely repeats itself exactly, it often ‘rhymes’.

Once you get the signal, all you have to decide is: GetGo or No-Go? GetGo does the rest. It shows you how much you could make, the maximum you could lose and manages the trade for you so you can set and forget or watch it unfold.

Attached Image (click to enlarge)
Click to Enlarge Name: GetGo forum image 1 of 2.png Size: 310 KB


With an easy-to-use interface, GetGo seriously reduces the complexity of financial trading. Of course, trading with history on your side – to the tune of millions of actual data points – doesn’t guarantee any outcome, but it does give you a certain safety in numbers.

Try it yourself, click here to install the app – remember, it’s iPhone only for now.

Attached Image (click to enlarge)
Click to Enlarge Name: GetGo forum image 2 of 2.png Size: 251 KB


INSTALL NOW

GetGo is now available in the United Kingdom on the App Store and will be available in the Play Store in the coming months. The Company has plans to rollout GetGo in additional markets throughout 2018.

When trading with GetGo your capital is at risk - prices can move quickly against you, generating losses quickly. Trading with GetGo may not be suitable for everyone, please ensure you fully understand the risks involved and seek independent advice if necessary. GetGo provides trade signals which are based on historic precedents, or Track Records. The signals do not predict future performance and past performance is not an indicator of future performance.

GetGo Trade is a trading name of Gain Capital UK Limited which is authorised and regulated by the Financial Conduct Authority, FCA register number 113942. Registered in England and Wales number 1761813, head and registered office: Park House, 16 Finsbury Circus, London, EC2M 7EB.
  • #30
  • Jan 19, 2018 9:30am Jan 19, 2018 9:30am
What is the email address that you would what me to communicate with?
The server is not retaining full trade info.
It only says an expert placed the order.
Suddenly only one trade has all the trade info., but the subsequent trades do not.
All the help that there is at forex.com for MT4 is that it is not our platform and not our server
  • #31
  • Jan 19, 2018 10:03am Jan 19, 2018 10:03am
Quoting saidas
What is the email address that you would what me to communicate with? The server is not retaining full trade info. It only says an expert placed the order. Suddenly only one trade has all the trade info., but the subsequent trades do not. All the help that there is at forex.com for MT4 is that it is not our platform and not our server
Hi @saidas,

Please email us at social at forex dot com and include your account details.

Thanks
  • #32
  • Jan 19, 2018 5:17pm Jan 19, 2018 5:17pm
hi forex.com , have you changed your trading practices from a few years ago
people leave, but this thread will go on for ever
  • #33
  • Jan 20, 2018 5:14pm Jan 20, 2018 5:14pm
Sent you the info at '[email protected]'
  • #34
  • Jan 22, 2018 9:35am Jan 22, 2018 9:35am
Quoting Aussi
hi forex.com , have you changed your trading practices from a few years ago
Hi @Aussi,

Please help us understand your question better. What would you like to know?

Thanks
  • #35
  • Jan 22, 2018 9:56am Jan 22, 2018 9:56am
Quoting saidas
Sent you the info
Thanks @Saidas, we received your email, and the details you provided are being reviewed by our support team.
  • #36
  • Jan 22, 2018 11:04am Jan 22, 2018 11:04am
Hi,
Have not heard fro you r support team yet, But did get the following from your compliance
"
Dear Mr. Pantage,

As previously explained, Gain Capital does not support expert advisors, so unfortunately we are unable to assist you with what may be causing the issue with the EA on the new platform. I suggest contacting the EA provider for further assistance, as your EA was not developed by Gain Capital, therefore any issues you are having with this program will need to be made on your end.

For the purposes of the FCA DISP Rules this is our Final Response. Under the Financial Services and Markets Act, I am obliged to inform you that if you are dissatisfied with my response or handling of your complaint, you may refer the matter to the Financial Ombudsman Service (FOS).

Should you wish to refer the matter to FOS, you should do so within 6 months of the date of this response. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. I enclose a link to its website:
http://www.financialombudsman.org.uk...complaints.htm

The address of the Financial Ombudsman Service is:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR


Yours sincerely,


Stephanie Bromm, Compliance Manager | GAIN Capital UK Ltd.
d: UK +44 (0) 207 170 0785 x61012 | e: [email protected]
16 Finsbury Circus | London EC2M 7EB
  • #37
  • Jan 22, 2018 11:21am Jan 22, 2018 11:21am
Quoting FOREX.com
{quote} Hi @Aussi, Please help us understand your question better. What would you like to know? Thanks

its is simple / stop asking and answer my question
people leave, but this thread will go on for ever
  • #38
  • Jan 22, 2018 12:14pm Jan 22, 2018 12:14pm
Quoting saidas
Hi, Have not heard fro you r support team yet, But did get the following from your compliance
Hi @saidas,

Our Compliance department has completed their review of your inquiry and consider the matter closed from our end. Since you are experiencing issues with an EA developed by a third party, we suggest contacting the EA provider for further assistance.
  • #39
  • Jan 22, 2018 12:28pm Jan 22, 2018 12:28pm
Hi,
It is not a Third party EA I have been running it on the old server for last 10 years and on your new Demo server it runs perfectly.
You guys don't have a handle on MT4 servers or you would have resolved it.
You said your support team is looking into it, so that email is all bull?
You should come in the open and say that you cannot support MT platform.
Or Fix the issue I have sent the support all the details as you asked.
  • #40
  • Jan 22, 2018 12:52pm Jan 22, 2018 12:52pm
Quoting saidas
You said your support team is looking into it, so that email is all bull?
Hi Saidas,

Our Support team saw you have already been in correspondence with our Compliance department. Please refer to the information you received from Compliance as they have the final say.

Thanks
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