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Does anyone have any experience with Dukascopy?

  • #121
  • Jun 27, 2016 9:45am Jun 27, 2016 9:45am
I remember trying to talk to Duka via email, they answered some and they ignored some. Live chat customer service leaves a lot to be desired. If you ask a difficult or not so difficult question they advise you to contact them by email and then you get no answer either. Out of pure curiosity I looked at their binary betting platform. If you attempt to trade binaries just beware that for some currency pairs it may give you a message "Trading this pair is currently unavailble" or something like that. This happens on their platform several times a day with many pairs.
GOLD IS WHERE YOU FIND IT
  • #122
  • Jul 22, 2016 2:42am Jul 22, 2016 2:42am
I do not have any experience with this broker. But what i have found on internet about this broker is that Broker is honest and safe. I think they are facing problem with platforms.
  • #123
  • Jul 22, 2016 11:41am Jul 22, 2016 11:41am
Yes Butterscotch! they are one of the best brokers around. their platform is shit but their executions and orders works fine its only that the platform keeps freezing after a while when changing charts or time frame. you can start trading with them with only $100 and raise your account to $50000 within a year and you can open a new account with more expensive broker that cost $5000.

if you've been learning and practicing trading with a demo account for at least 1 -3 years you can start trading. make sure you get to know their Platform.

don't signup with brokers that use MT4 or MT5 as a bridge, make sure the brokers you trade with have their own Platform.

1. Signup on their website.
2. Must have proof of address. ( bill or bank statement )
3. Must have Passport or driving license. ( must contain MRZ)

  1. if you don't do the first 3 steps correct, you going to struggle for months getting your account approved.
  2. to get a Passport it takes about 4 weeks to be issued.

4. Get Your trading account number via e-mail to load your funds.
5. Get your Username and Password via e-mail.

you can start trading with $0.25 a pips and move up $0.25 each month if you gain at least 65% on your starting deposit. don't trade if you're not a discipline trader.

  • #124
  • Aug 26, 2016 11:52pm Aug 26, 2016 11:52pm
Just curious if anyone had their platforms shut out after Yellen Speech? I was shut out via JForex and Ipad app for a full 40 - 50 mins and not exactly play money. I have been trading with them for quite a few years now and it's never happend before so just curious if its was just my account.
  • #125
  • Aug 28, 2016 1:52pm Aug 28, 2016 1:52pm
I have read a lot of good information about this broker. Can ayone say how did it feel during Brexit? As I know it was a very strong kick for many brokers
  • #126
  • Sep 8, 2016 5:17am Sep 8, 2016 5:17am
I don't know about any major bad news about them post-Brexit. That said, if you want to trade the Oil keep in mind that they just announced that they'll hike the maximum leverage for UK Brent Oil and US Crude Oil to 100:1 from 30:1 and that the new trading conditions will come into effect on 9th September.
  • #127
  • Jan 31, 2017 9:55am Jan 31, 2017 9:55am
Quoting squawk
Just curious if anyone had their platforms shut out after Yellen Speech? I was shut out via JForex and Ipad app for a full 40 - 50 mins and not exactly play money. I have been trading with them for quite a few years now and it's never happend before so just curious if its was just my account.
famous "off quotes" when you have a 4k trade losing value XD
  • #128
  • Jun 5, 2017 6:11am Jun 5, 2017 6:11am
I have an account with Dukascopy for more than 1 year now and I can assure: Its very bad and no reliable company: I ordered 2 credit cards and only could use 1 for less than a month (despite they charge me for this credit card) because they stop their credit card program without any previous advise. And they also cannot handle a small amount of money, like 3000 usd without give the client a big headache. So they are requesting me 5000 to start operate on forex market, but they cannot handle only 3000 usd. They humiliate me everytime I need to move money, always asking for all my documents (even documents i sent them several times before) so I assume they are not professional and not reliable as I could expect from a Bank. I hope this advise is usefull for anyone that want to open an account on Dukascopy Bank. Please dont do it and try to find a more serious, professional and reliable company.
  • #129
  • Jun 5, 2017 9:52am Jun 5, 2017 9:52am
So many complaints to DukasCopy?

I also heard many good words to them

we have a lot of clients using DukasCopy, from all over the world, we have nice offers for you if you want to use this broker

just PM me for our nice offers
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #130
  • Jul 13, 2017 8:26am Jul 13, 2017 8:26am
If you’re their client and you’re using their JForex platform keep in mind that they are removing the removing the Strategy Converter/Connector functionality from said platform. This means that indicators and strategies automatically converted by Strategy Converter/Connector on JForex platform will no longer work with the JForex platform and API. The changes come into effect from July 13 on demo accounts and from July 20 on live accounts.
  • #131
  • Aug 16, 2017 9:46am Aug 16, 2017 9:46am
Dear Hectorsolis,

From the information you have provided, we think that you may be referring to Dukascopy Payments card services. Dukascopy Payments is a licensed European electronic money institution that provides instant payment service rather than Forex, and due to compliance with European regulations they may have different legal obligations than those of Dukascopy Bank, e.g. they may be obliged to ask for additional documents. Please don’t hesitate to contact Dukascopy Payments on [email protected] to get assistance in this matter.

Also, we kindly ask you to let us know if you have any issues when trading with Dukascopy Bank. In such case you may want to send all the details to [email protected] and we will be more than happy to help.

Best regards,
Dukascopy Support team
  • #132
  • Aug 19, 2017 1:24pm Aug 19, 2017 1:24pm
Inserted Video
Simplicity is the ultimate sophistication - Leonardo da Vinci
  • #133
  • Aug 31, 2017 11:42pm Aug 31, 2017 11:42pm
Attached Image
source: https://www.leaprate.com/forex/broke...ating-loss-fx/
TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #134
  • Sep 8, 2017 1:42am Sep 8, 2017 1:42am
Attached Image
source: https://www.leaprate.com/forex/broke...-2017-results/
TSLA: 30-Dec-22 123.18 // 16-Jun-23 260.54 **111.51%**
  • #135
  • Sep 9, 2017 8:18am Sep 9, 2017 8:18am
Quoting KristinaK
Dear Hectorsolis, From the information you have provided, we think that you may be referring to Dukascopy Payments card services. Dukascopy Payments is a licensed European electronic money institution that provides instant payment service rather than Forex, and due to compliance with European regulations they may have different legal obligations than those of Dukascopy Bank, e.g. they may be obliged to ask for additional documents. Please don’t hesitate to contact Dukascopy Payments on [email protected] ("[email protected]") to get assistance...
Hi Dukascopy Support Team,


I have a few queries:

1) Does Dukascopy have a custodian? What will happen to my deposit in the event of Dukascopy defaults or something similar along the line?

2) Is Dukascopy a ECN Forex Broker?

3) What is the maximum leverage offered for retail investor like me?

Thank you.
  • #136
  • Sep 14, 2017 11:13am Sep 14, 2017 11:13am
Quoting judysfriend
Hi Dukascopy Support Team, I have a few queries: 1) Does Dukascopy have a custodian? What will happen to my deposit in the event of Dukascopy defaults or something similar along the line? 2) Is Dukascopy a ECN Forex Broker? 3) What is the maximum leverage offered for retail investor like me? Thank you.
Dear Judysfriend,

1) Third banks custodian services are available for clients with account size over 250,000 USD.

Also, Dukascopy Bank SA is, like all banks and securities dealers in Switzerland, mandatory signatory of the "Swiss banks and securities dealers' agreement regarding deposits protection" which means that our clients' deposits are protected in the amount of CHF 100'000.- for each client. Deposits of the clients of Dukascopy Europe are protected by EU regulation in the amount of EUR 20'000.

2) Yes, all our clients' accounts have direct access to the ECN Forex trading market via SWFX - Swiss FX Marketplace.

3) Maximum leverage for Dukascopy Bank can be set up to 1:200. For Dukascopy Europe it's 1:300.

Best regards,
Dukascopy Support
  • #137
  • Sep 14, 2017 6:58pm Sep 14, 2017 6:58pm
Once I ditched Dukas because I hated JForex, but now I like JForex3, which is improved greatly. (Still having some minor bugs though.) See Youtube videos to see JForex3.
Simplicity is the ultimate sophistication - Leonardo da Vinci
  • #138
  • Sep 28, 2017 8:59am Sep 28, 2017 8:59am
Quoting shahidfx
Hi I am considering to open a live account with Dukascopy. If anyone have any experience with dukascopy please share.
I tried opening an account with them sometimes back but then I realized Dukascopy is very petty, they needed a lot of things to activate my account that I had to quit the whole thing. One funny requirement was that I should take a photo of myself on my laptop, Maybe I'm the one a bit uncivilized but I found this rather ridiculous!@
  • #139
  • Sep 28, 2017 9:58am Sep 28, 2017 9:58am
Quoting francmorio
{quote} I tried opening an account with them sometimes back but then I realized Dukascopy is very petty, they needed a lot of things to activate my account that I had to quit the whole thing. One funny requirement was that I should take a photo of myself on my laptop, Maybe I'm the one a bit uncivilized but I found this rather ridiculous!@
That's what they lowered the bar. It was much tighter years ago. Believe or not, i like their policy and system. It means they are 'serious'. In addition, they are a bank and provide other related financial services which other forex brokers usually don't provide.
Simplicity is the ultimate sophistication - Leonardo da Vinci
  • #140
  • Nov 16, 2017 10:46pm Nov 16, 2017 10:46pm
Quoting heispark
{quote} That's what they lowered the bar. It was much tighter years ago. Believe or not, i like their policy and system. It means they are 'serious'. In addition, they are a bank and provide other related financial services which other forex brokers usually don't provide.
Talking about lowering the bar, I hope you noticed that FreshForex recently did away with all the deposit commissions, now you can deposit your funds in your account without any commissions at all!
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