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Traderway spike on charts

  • #1
  • First Post: Edited 12:34am Aug 29, 2017 12:20am | Edited 12:34am
I opened a demo account with a broker and the charts look kind of silly. I looked at some other feeds and the charts look nothing like this. Any idea what's going on? Thanks!
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  • #2
  • Aug 29, 2017 12:35am Aug 29, 2017 12:35am
Quoting Tremulous
I opened a demo account with a broker and the charts look kind of silly. I looked at some other feeds and the charts look nothing like this. Any idea what's going on? Thanks! {image}
This looks like the tradersway feed. Run.
  • #3
  • Aug 29, 2017 1:50am Aug 29, 2017 1:50am
what broker is that?
True Grit!
  • #4
  • Aug 29, 2017 2:01am Aug 29, 2017 2:01am
Quoting hards
what broker is that?
Yeah It's Traderway. I wasn't sure what was going on, so I opted to keep the broker's name a secret, but the cat is out of the bag. Here is an example that just happened. Do note that the top one is running Heiken Ashi candles, but you would still see a spike even with HA candles.

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  • #5
  • Aug 29, 2017 2:18am Aug 29, 2017 2:18am
Quoting Tremulous
I opened a demo account with a broker and the charts look kind of silly. I looked at some other feeds and the charts look nothing like this. Any idea what's going on? Thanks! {image}
These are the pics I submitted at https://www.forexfactory.com/showthr...5#post10235735
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  • #6
  • Aug 29, 2017 2:32am Aug 29, 2017 2:32am
Quoting Tremulous
I opened a demo account with a broker and the charts look kind of silly. I looked at some other feeds and the charts look nothing like this. Any idea what's going on? Thanks! {image}
They did the same thing with GBP/AUD. I did not care checking for other pairs that include GBP.
  • #7
  • Aug 29, 2017 2:41am Aug 29, 2017 2:41am
I think their something on their side must have malfunctioned because it's happening on alot of pairs and price manipulation this overt wouldn't stand a chance when there are so many other brokers. Also, other feeds are looking fine.

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  • #8
  • Aug 29, 2017 2:50am Aug 29, 2017 2:50am
Quoting Tremulous
I think their something on their side must have malfunctioned because it's happening on alot of pairs and price manipulation this overt wouldn't stand a chance when there are so many other brokers. Also, other feeds are looking fine. {image} {image} {image} {image}
Possibly! Especially they have automated functionality that went bezerk!
  • #9
  • Aug 29, 2017 2:50am Aug 29, 2017 2:50am
Quoting jpdlegault
{quote} Possibly! Especially they have automated functionality that went bezerk!
Possibly! Especially IF they have automated functionality that went bezerk!
  • #10
  • Aug 29, 2017 10:07am Aug 29, 2017 10:07am
They blew one of my positions and currently trying to get credited.

this was their response earlier about the spikes:

Quote
Dear Client,
Early this morning one of our liquidity providers was sending off market quotes caused prices on several pairs to show up incorrectly in our platform. We have tended to the issue and corrected the price history for affected pairs and corrected trades opened or closed during this short time period. We apologize for the inconvenience. If you have any questions feel free to contact us by email at [email protected] and we will be happy to answer your inquiries.
Trade with confidence, trade without fear.
  • #11
  • Aug 29, 2017 11:31am Aug 29, 2017 11:31am
If I happened to be running the kind of EA that would take massive advantage of those spikes, and profited handsomely, would they take my profits away?
Open to new approaches.
  • #12
  • Aug 29, 2017 11:36am Aug 29, 2017 11:36am
Quoting cryptosurf
they blew one of my positions and currently trying to get credited. This was their response earlier about the spikes: {quote}
thanks for posting that
True Grit!
  • #13
  • Aug 29, 2017 1:15pm Aug 29, 2017 1:15pm
Quoting Cryptosurf
They blew one of my positions and currently trying to get credited. this was their response earlier about the spikes: {quote}
Thanks for the info. Though it kind of reminds me of another broker with a scandal where they had a liquidity provider that was separate in name, but was working for the broker to make money because oddly enough Tradersway appears to be the only broker with this liquidity provider.. or this liquidity provider is such a large firm that they are able to outprice every other liquidity provider.
  • #14
  • Aug 29, 2017 6:43pm Aug 29, 2017 6:43pm
These are the events that blew out my position, compare to Turnkey.

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Trade with confidence, trade without fear.
  • #15
  • Aug 30, 2017 6:08am Aug 30, 2017 6:08am
Their LQ in most cases is a sister company.

RUN away from this "ECN" broker.
  • #16
  • Aug 30, 2017 6:15am Aug 30, 2017 6:15am
Ok, here is the deal with this. I asked TradersWay What was going on with this, and had some discussion with a trader on the "Cable Update" Forum. The traders call sign is 4xNewguy. Here is the response I got from Tradersway.

Dear Client,
Early this morning one of our liquidity providers was sending off market quotes caused prices on several pairs to show up incorrectly in our platform. We have tended to the issue and corrected the price history for affected pairs and corrected trades opened or closed during this short time period. We apologize for the inconvenience.
If you have any questions feel free to contact us by email at [email protected] and we will be happy to answer your inquiries.
Best regards,
Support Department
TradersWay
tel/fax: +1 849 937-0815
[email protected]
www.tradersway.com
https://dl-mail.ymail.com/ws/downloa...K87O4GU8LnZAz6
L-Train
  • #17
  • Aug 30, 2017 6:17am Aug 30, 2017 6:17am
TradersWay Has Been Perfect Thus Far. I have been with them for 1 year. I have 5 brokers. They have always responded quickly to all of my questions through chat or email. they have even gone through the trouble of refunding money in my account on mistakes that I made. This happened twice. I am always suspicious of brokers. So I always complain to them when I feel that there is scam behavior. Tradersway has been responsive in every case. So that is my experience thus far. Believe me I will tell you. ON THIS FORUM the moment any scam behavior occurs with this broker. I have so much experience with brokers i dont even want to go into all. just know I have been around a while in this game and have lost several brokers for various reasons they have gone out of business. I will take a broker to court if it comes down to that although I try to negotiate first. Tradersway has always been responsive and fair. This is a repeat of what I just posted on the TradersWay "Broker Discussion" Forum on ForexFactory.com
L-Train
  • #18
  • Aug 30, 2017 6:42am Aug 30, 2017 6:42am
Quoting ltrain
TradersWay Has Been Perfect Thus Far. I have been with them for 1 year. I have 5 brokers. They have always responded quickly to all of my questions through chat or email. they have even gone through the trouble of refunding money in my account on mistakes that I made. This happened twice. I am always suspicious of brokers. So I always complain to them when I feel that there is scam behavior. Tradersway has been responsive in every case. So that is my experience thus far. Believe me I will tell you. ON THIS FORUM the moment any scam behavior occurs...
I received the same email as well and am waiting for them to credit the account.
I have been with them for a couple of years and have not had any issues either.
Trade with confidence, trade without fear.
  • #19
  • Aug 30, 2017 4:37pm Aug 30, 2017 4:37pm
Email update from TW

Dear Valued Client,

Early in the morning on August 29th one of our liquidity providers began sending incorrect quotes through our system. This caused many clients to suffer losing trades on their accounts. We have disconnected and dropped this liquidity provider so that the issue will not reoccur. Our charts have been fixed using correct market data. However, as there were many trades involved we are carefully and meticulously working to resolve this issue by correcting all trades that were affected during this time.

Therefore if you opened or closed any trades on August 29th, you may find that these trades might be deleted from your account or otherwise modified as needed to reflect the correct market prices that would have been present on our platform. All the trades regardless of profit or loss must be treated in the same manner. We very much understand that this might disappoint some, but all deals after this matter has been resolved must reflect accurate and true market prices.

After we have completed all trade corrections, we will send another email out updating you. You may contact us with any questions you may have regarding your account. We will be happy to have a correspondence with you.

Thank you for your kind understanding and sorry for any inconvenience caused. As there are many inquiries, we will do our best to respond in a timely manner.

Best Regards,
TradersWay Team
Trade with confidence, trade without fear.
  • #20
  • Aug 30, 2017 5:26pm Aug 30, 2017 5:26pm
why do they never reply with a real name and surname and there's no address on their website ?
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