Dukascopy has regular Technical issues that cause the entire website and trading plattform to freeze for hours at a time.
Yesterday for example 12.07.2017 there was a major technical issue.
I contacted my manager via mail to ask him to immediatly close all my trades. He said they have technical issues and he cant close them.
After an hour I lost 10% of my account and the trades were closed. I had to report the trades and they will investigate if I should get a refund.
Dukascopy Bridge FTT
These regular tech issues cause major problems with the bridge, as the FTT bridge server keeps the trades open once they were closed at Dukascopy and when closing them in MT4 the trades re-open at Dukascopy (Jforex plattform)
In this way I opened and closed several trades causing me another 5% loss..
After contacting Dukascopy I was told they dont support mt4 and the bridge caused this loss. Basically not their problem.
Conclusion:
15% loss in 1 day due to Ducascopy technical issues and no refund for the Bridge problem (caused by Dukascopy) and no refund yet.
You should contact your account manager and show them the trades that had loss. They will investigate. But my account manager said you could have contacted the service desk for them to close the trades for you. The apparently have a 24/7 service. He added that if They have a technical problem and you contact your account manager it doesnt count. They might not refund your loss. Even though he knew right away and immediatly mailed back.
If they dont refund, I decided to start regular threads here and report what happened to me, so others know how Dukascopy works. Its important to let people know how they work.. Otherwise people will lose money..
Thankfully no. I've traded with them for quite some time now, its the first time for me that I've encountered this though, maybe I'm not trading enough lol. But other than that I've had no issues with them.
i have account in Dukascopy
but this problem is fixed Greetings,
We were experiencing technical issues and apologize for the inconvenience this has caused. The issue has been fixed and services should work as expected. Kindly note that you may use our phone trading service (+41 22 799 48 48) if you are not able to connect to the trading platform. If you have any further questions or concerns, do not hesitate to contact us.
If they dont refund, I decided to start regular threads here and report what happened to me, so others know how Dukascopy works. Its important to let people know how they work.. Otherwise people will lose money..
