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Dukascopy

  • #2,641
  • Nov 20, 2016 3:36pm Nov 20, 2016 3:36pm
Quoting Pip-Tony
Hi, Guys, if you want to use DukasCopy, you can add our IA code, 11900, you will get 40% comms back
I thought Duka stopped IA discounts? Is it possible to add a IA code to an existing account?
  • #2,642
  • Edited Nov 24, 2016 3:25am Nov 20, 2016 7:11pm | Edited Nov 24, 2016 3:25am
Quoting lukepoga
{quote} I thought Duka stopped IA discounts? Is it possible to add a IA code to an existing account?

Hi,

Yes, they stopped the Direct Discount, but we can send it to you via skrill or paypal.

for existing accounts, I do not think they will move you to our IA, but you can have a try, our IA code is { personal information deleted by staff, per request }
thanks

Tony
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #2,643
  • Nov 20, 2016 8:16pm Nov 20, 2016 8:16pm
Quoting Pip-Tony
{quote} Hi, Yes, they stopped the Direct Discount, but we can send it to you via skrill or paypal. for existing accounts, I do not think they will move you to our IA, but you can have a try, our IA code is 11900. thanks Tony
so they offer you a monthly 50% rebate and you keep 10% and pass on 40%?
  • #2,644
  • Nov 20, 2016 8:34pm Nov 20, 2016 8:34pm
Quoting lukepoga
{quote} so they offer you a monthly 50% rebate and you keep 10% and pass on 40%?
Yes, that is right, but if you prefer direct discount, you can only get 1 month's discount.

but to me, we can send you forever if only you made trades.
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #2,645
  • Nov 22, 2016 5:38am Nov 22, 2016 5:38am
Quoting Pip-Tony
{quote} then, change to other brokers, there are so many brokers
Your job here is to make your miserable fee, not to tell me what should I do.

Quoting Tomcat98
{quote} See the problem with that broker? It's never their fault or their problem. They are scammer for retail investor. You will loose your time with such people. Avoid Dukas, Avoid those scammers. Enjoy your day Tomcat98
To be honest, for me Dukascopy doesn't looks like a scam broker.On BO they closed already several times orders with a difference of only 10 pipettes in my favor.
The problem is that I will never put a serious money at Dukas, broker who ignore the complaints of their clients, and broker whose platform is often unavailable.
perhaps my English is not perfect - but I know the Jungle
  • #2,646
  • Nov 22, 2016 6:28am Nov 22, 2016 6:28am
Quoting SickOfScam
{quote} Your job here is to make your miserable fee, not to tell me what should I do. {quote} To be honest, for me Dukascopy doesn't looks like a scam broker.On BO they closed already several times orders with a difference of only 10 pipettes in my favor. The problem is that I will never put a serious money at Dukas, broker who ignore the complaints of their clients, and broker whose platform is often unavailable.

lol, sure, just my suggestion, you can ignore it
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #2,647
  • Nov 22, 2016 6:39am Nov 22, 2016 6:39am
Quoting Pip-Tony
{quote} lol, sure, just my suggestion, you can ignore it

If you had a little more carefully read, you would realize that I already have several brokers.
Brokers who are not completely OK deserves our criticism.
perhaps my English is not perfect - but I know the Jungle
  • #2,648
  • Nov 22, 2016 6:47am Nov 22, 2016 6:47am
Quoting SickOfScam
{quote} If you had a little more carefully read, you would realize that I already have several brokers. Brokers who are not completely OK deserves our criticism.
No, I have not spend my time to read so many pages, so, I really give you a shit suggestion, sorry for that.

besides, we get miserable fees indeed, because we send 90% back, 10% is really miserable.
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #2,649
  • Nov 22, 2016 10:51am Nov 22, 2016 10:51am
Quoting Tomcat98
{quote} See the problem with that broker? It's never their fault or their problem. They are scammer for retail investor. You will loose your time with such people. Avoid Dukas, Avoid those scammers. Enjoy your day Tomcat98
Dear Tomcat98,

The information provided by SickofScam is not sufficient to identify the exact reason for the error message. Analyzing the data we have (screenshot) and given the fact that we have not received similar complaints from other clients, we believe the problem could be with the quality of Internet connection.
We are ready to investigate this case thoroughly, but in order to do so we need to get more details. We have already asked SickofScam to send them to our support.

Concerning scam allegations. Dukascopy Bank SA and Dukascopy Europe are strictly regulated institutions subject to systematic audits. Dukascopy Bank is licensed by FINMA (the Swiss Financial Market Supervisory Authority), Dukascopy Europe is regulated by the Financial and Capital Market Commission of Latvia (FCMC) and Dukascopy Japan is regulated by the Financial Services Agency of Japan (JFSA). If you have any proof, namely, documents or any other evidence supporting your words, we will be happy to investigate your case via support or publicly. Without such evidence we consider your statement to be groundless.
  • #2,650
  • Nov 22, 2016 11:08am Nov 22, 2016 11:08am
Quoting SickOfScam
Dear KristinaK. This is a live acc. and here in Germany internet connection is certainly at a very high standard. As a longtime trader with several brokers I have never had similar problems - except with Dukas. As for your suport - it usually ends up on the fact that I send them a detailed description, make and send 2-3 photos, lost 1-2 hours of my time .... and nothing happens. I think you have technical problems - and you (Dukas) are aware of that. Sorry... {quote}
Dear SickofScam,

Unfortunately, after careful examination of [email protected] recent incoming mail we couldn't identify your case. In order for us to conduct thorough investigation, I kindly ask you to forward your previous letters to [email protected] once again, adding "Attention to Kristina K" to the topic of your letter. That would help us a lot.
  • #2,651
  • Nov 23, 2016 5:41am Nov 23, 2016 5:41am
Quoting KristinaK
{quote} Dear SickofScam, Unfortunately, after careful examination of [email protected] ("[email protected]") recent incoming mail we couldn't identify your case. In order for us to conduct thorough investigation, I kindly ask you to forward your previous letters to [email protected] ("[email protected]") once again, adding "Attention to Kristina K" to the topic of your letter. That would help us a lot.
good support, thanks a lot
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #2,652
  • Edited 3:05am Nov 24, 2016 1:00am | Edited 3:05am
Hi, All,Just make a Clarification, the only official kick-back is the official one offered by Dukascopy, and I am not offering any additional kick-back to clients
Get 90% Rebates Back, No Mark UP--->Check PIPREBATES--.--com
  • #2,653
  • Jan 20, 2017 8:39am Jan 20, 2017 8:39am
Is DC site and platforms down? or is it just me?
  • #2,654
  • Jan 20, 2017 9:06am Jan 20, 2017 9:06am
Started working after 20 min
  • #2,655
  • Jan 20, 2017 9:11am Jan 20, 2017 9:11am
Quoting Ryuken
Is DC site and platforms down? or is it just me?
Dear Ryuken, we have checked and everything is up and running. Please send us screenshots of the problem to [email protected], we will try to identify and solve the issue.
  • #2,656
  • Jun 28, 2017 9:45am Jun 28, 2017 9:45am
Whilst having a mosey around I stumbled on this.

Those of you wondering what is the difference between the Swiss/EU/Japan operation(s) should now have a better idea.
Carbon-Dioxide: the gas of life! https://youtu.be/ttJBdr6eBuo
  • #2,657
  • Sep 9, 2017 8:19am Sep 9, 2017 8:19am
Hi Dukascopy Support Team,


I have a few queries:

1) Does Dukascopy have a custodian? What will happen to my deposit in the event of Dukascopy defaults or something similar along the line?

2) Is Dukascopy a ECN Forex Broker?

3) What is the maximum leverage offered for retail investor like me?

Thank you.
  • #2,658
  • Sep 14, 2017 11:12am Sep 14, 2017 11:12am
Quoting judysfriend
Hi Dukascopy Support Team, I have a few queries: 1) Does Dukascopy have a custodian? What will happen to my deposit in the event of Dukascopy defaults or something similar along the line? 2) Is Dukascopy a ECN Forex Broker? 3) What is the maximum leverage offered for retail investor like me? Thank you.
Dear Judysfriend,

1) Third banks custodian services are available for clients with account size over 250,000 USD.

Also, Dukascopy Bank SA is, like all banks and securities dealers in Switzerland, mandatory signatory of the "Swiss banks and securities dealers' agreement regarding deposits protection" which means that our clients' deposits are protected in the amount of CHF 100'000.- for each client. Deposits of the clients of Dukascopy Europe are protected by EU regulation in the amount of EUR 20'000.

2) Yes, all our clients' accounts have direct access to the ECN Forex trading market via SWFX - Swiss FX Marketplace.

3) Maximum leverage for Dukascopy Bank can be set up to 1:200. For Dukascopy Europe it's 1:300.

Best regards,
Dukascopy Support
  • #2,659
  • Oct 3, 2017 2:43am Oct 3, 2017 2:43am
Hi KristinaK,

Can a Singapore Citizen allow to open an account with Dukascopy? If yes, which one? Dukas bank or Europe?

Cheers.
  • #2,660
  • Oct 5, 2017 7:35am Oct 5, 2017 7:35am
Quoting mi5mi6
Hi KristinaK, Can a Singapore Citizen allow to open an account with Dukascopy? If yes, which one? Dukas bank or Europe? Cheers.
Hi mi5mi6,

Singapore citizens can open an account both with Dukascopy Bank or Dukascopy Europe.

Best regards,
Dukascopy Support
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