Hi everybody,<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o
></o>
I have faced a problem and seek some help ...
<o></o>
I've recently tried trading on news.
I had 2 orders with about 25 pips gap from the Market Price on GBPUSD. <o></o>
The NEWS was out, ........
........ The Price jumped up and I saw the rate passed my BUY figure, but the Broker just kept my order there , mentioning "Waiting"!<o></o>
The Platform was locked! as well, so I couldn't cancel the other SELL Order.<o></o>
I.......................
Then,The Price came down after almost 70 secs and the rate passed my initial BUY figure.<o></o>
It was the time my order jumped from "ORDER" window to "Open Position" window!!<o></o>
Well, I was already in Loss and the price was moving down. I tried to close it , but I received the window saying “waiting for dealer's ..."or something like this.<o></o>
The rate passed my STOPLOSS figure as well , but the position was STILL Running.<o></o>
The rate passed the other Order of Mine ( SELL Order ) , but nothing happened!! again.<o></o>
...............
Let me make it short.<o></o>
It went down till I fell short of the Money and a msg popped up , saying I was " MARGIN CALL". It was the time my BUY Position was forced to be closed.
After a few minutes later, the SELL position was activated !!
.........it was also in LOSS when it appeared on my Screen!
I called the Broker & explained the problem and received this reply:<o></o>
"There was a gap in the Market , and we don’t Guaranty that."<o></o>
I told him I was watching the Price and what I faced with could NOT be a Gap. I even saw the tick Chart!<o></o>
He said, "then there was NO deal being done by that time!!"<o></o>
I told him you mean FXCM has not done any execution within this Time/Rate?<o></o>
He said: "There MIGHT be something but it was randomly, and yours was not included!"
I continued the argument & even hilighted that there was another SELL Order. You could at least square my position by that .<o></o>
He said : "You cannot be your own counterparty. Someone else should get your position!!"<o></o>
The discussion went on till he said : "That would be enough for now, and you can send us your Complain by e-mail!!"<o></o>
<o></o>
..............
Well, Frankly speaking I'm NOT familiar with these types of situations, so ............ if you may kindly guide me on this:<o></o>
Is this case something I can refer to NFA re this Broker of mine?( and are there any cost/expenses involved that I have to pay?).<o></o>
Do I have any right here,- or this is the way it should be- ? ............Thnx a lot in advance.
></o>I have faced a problem and seek some help ...
<o
></o>I've recently tried trading on news.
I had 2 orders with about 25 pips gap from the Market Price on GBPUSD. <o
></o>The NEWS was out, ........
........ The Price jumped up and I saw the rate passed my BUY figure, but the Broker just kept my order there , mentioning "Waiting"!<o
></o>The Platform was locked! as well, so I couldn't cancel the other SELL Order.<o
></o>I.......................
Then,The Price came down after almost 70 secs and the rate passed my initial BUY figure.<o
></o>It was the time my order jumped from "ORDER" window to "Open Position" window!!<o
></o>Well, I was already in Loss and the price was moving down. I tried to close it , but I received the window saying “waiting for dealer's ..."or something like this.<o
></o>The rate passed my STOPLOSS figure as well , but the position was STILL Running.<o
></o>The rate passed the other Order of Mine ( SELL Order ) , but nothing happened!! again.<o
></o>...............
Let me make it short.<o
></o>It went down till I fell short of the Money and a msg popped up , saying I was " MARGIN CALL". It was the time my BUY Position was forced to be closed.
After a few minutes later, the SELL position was activated !!
.........it was also in LOSS when it appeared on my Screen!
I called the Broker & explained the problem and received this reply:<o
></o>"There was a gap in the Market , and we don’t Guaranty that."<o
></o>I told him I was watching the Price and what I faced with could NOT be a Gap. I even saw the tick Chart!<o
></o>He said, "then there was NO deal being done by that time!!"<o
></o>I told him you mean FXCM has not done any execution within this Time/Rate?<o
></o>He said: "There MIGHT be something but it was randomly, and yours was not included!"
I continued the argument & even hilighted that there was another SELL Order. You could at least square my position by that .<o
></o>He said : "You cannot be your own counterparty. Someone else should get your position!!"<o
></o>The discussion went on till he said : "That would be enough for now, and you can send us your Complain by e-mail!!"<o
></o><o
></o>..............
Well, Frankly speaking I'm NOT familiar with these types of situations, so ............ if you may kindly guide me on this:<o
></o>Is this case something I can refer to NFA re this Broker of mine?( and are there any cost/expenses involved that I have to pay?).<o
></o>Do I have any right here,- or this is the way it should be- ? ............Thnx a lot in advance.